SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well mic on the earphones is so bad...
Excellent phone, battery and great sound quality!
Headphones are fully acceptable. Took two couples for children. Commodity view at altitude. Pleasantly stick in the ear, keep the charge well. Delivery time within the framework of the resulting, the receipt was selected at the post office. Not expensive, decent look, good speaker-we recommend to buy.
Nice girls. Yakisny. Prtyshli for 18 dnev
Headphones came fast enough
Great headphones!
Delivered the order to the apartment, thank you very much! I ordered different colors (judging by the photo), to distinguish with my husband, both black came, but while they understood the differences, in general everything is fine!
Headphones for their price are good. Connect quickly, both ears work the same, the sound quality is like, although I'm not an expert in music. Basov is small, but I'm like not a bass lover. Headphones are the same left and right, in the socket its also left and right can be swapped. L R indicated that would not confuse, it is necessary to look. The lid at the box in open condition keeps weak, slightly touch not so, will shut back. There is an exit under the yusb, you can use the box as a believe-Bank, a very small believe-Bank. The microphone is there, you can talk on the phone in them, the companion says that he hears well. In the ears keep confident, do not fly, how to run in them Xs, did not try. Minus for me, that even the smallest rubber bands put, all the same the environment is heard badly, in the usual headphones for 200R it was better to hear
Sits tight. The sound is chic. Especially basses. Appearance spoils only brown strap
Товаром доволен. Упаковка была сильно помята.. думал, что наушникам конец! но пока работают...
todo muy bien
Very good product alone and reading the instructions and working wonders the duration is good a and are easy to use
Came fast
qualidade boa,som muito bom
Product excellent 5 Star
Wonderful earphone actually meets the advertisement, besides being a it is also a loaded portable comfortable and discharges not easy excellent, delivery was very fast loved.
Good sound (not the best but I'm surprised how well you listen for so little money), the battery lasts a lot and are comfortable, as a bad point I would say they have no USB-C connector but for everything else 10/10 Seller recommended Shipped to Canary Islands within approximately 1 month
Fast Delivery
Best ever bought
Super
Very good product, exceeded my expectations!
GOOD
Testando
Device working perfectly. Thank you.
This item is hard to stay in ear, but I got that with most earpeaces. The quality is good. Good sound goos bass. Battery life and case also good.
No estoy muy contento porque llegó la caja aplastada y es para un regalo espero que lo de dentro no esté dañado y como es para regalar me toca esperar para saberlo. No traía ninguna protección y solo lo envolvía un plástico fino Lo demás bien pero es la primera vez que me llega algo así con la caja dañada y desprotegido
chegou perfeitamente e estou Amando , já vou fazer outro pedido para minha filha ela gostou e quer um .
super
Second time I make purchase and everything excellent and this time I was surprised at the speed in less than 20 days I get the product very happy.
PERFECTO O.K.
my 2nd tym of buying dis,but seems d sound is more louder and clearer Dan d 1st one
Perfecto
They don't hold well in the ear
10 days delivery to the UK. items as described. no complaints.
envío rápido, el producto llego bien protegido.
I like everything for now.
good audio quality. good sync
Cok guzel
Arrived with mixed packaging, but not damaged the headphones, tested one is OK sound and good!!
funciona muy bien , facil de conectar
And how to connect? It does not work through Blue Tus connect. I write that "Chief" is left. I have two right. Is that OK?
COUM poembora boxes arrived slightly dented, the product meets the description store recommend. The delay was the post Moçambique because the order arrived Sofala on 19 Oct and only received 19 Nov after press the office
Excellent Same as description Super fast shipping Seller recommended
Buy without fear, excellent product quality, my only complaint is with the product delivery mail Brasil, delay to deliver, box came a crumpled.
Came in relatively fast. They look beautiful, but the girlfriend barely got into the ears))) On quality yet I can not write anything .. We will test properly and complement the review.
Headphones are excellent, the sound is cool. Came a week from Moscow to Perm region. Recommend.
The product is very beautiful. Sound effect super. I liked the product very much
Salam qulaqcıq used normal sensors Qabıylada tel sarj olunur məsləhət görürəm Sensora öyrəşmişəm hələ
Наушники качественные, взяла по акции 590 р - 2 шт. Подругам. свои такие же работают 3 год.( на фото старые)
We really like the headphones, we ordered the third! Recommend!