SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Receive the product as the store shows. Like
Great store, the product arrived well packed, testing now, very good sound
Excellent high quality material, very happy with my new acquisition
Delivery of a week to the chain of shops Pyaterochka. One package came crumpled, but inside everything is whole. Headphones are separate from the charger. The charger itself is heavy, was half discharged. Included cable, replaceable rubber ears, instruction in English. The sound is loud. Let's see how it will show itself in operation.
I really liked the product. I'm glad.. Or only bad thing that came with a broken duckling and I will have not saw well. But the store will respond for my product
Came in a good package. Surprised by the pleasant delivery by courier) look made qualitatively and beautifully! Boxing is generally Super! They work fine. Sent in two days probably. Price quality is excellent!
ürün fiyatına göre güzel satıcı hissi. kargoya verdi 20 günde elime ulaştı tavsiye ederim güzel kulaklık kulaklığın jarzi 4 saat kadar gidiyor ben tek tek kullandığım için 8 veya 9 saat rahat kullanıyorum
it is the 2nd time i order them, quality is good but micro is not the best, i faced same problem with most Bluetooth earphones you have to speak loud or to be in a quiet place to be heard properly. battery is very good and it can also charge your phone which is appreciated. i recommend this store and this item thank you very much
The goods are very fast 10 +, but one came crumpled box and so everything is super
The goods were received for ukrmail, reached 3 weeks. Well packed. Headphones came with 53% charge. The sound is normal, the teenager liked. With the store did not communicate, there was no need. The item was shipped in a few hours after order.
наушники супер,пришли очень быстро, продавец отправил на следующий день после заказа,шли меньше месяца,качество звука супер!!!!
Great item, is very good know the percentage for the next charge, cost-effective, very comfortable and is not very exposed in the ears. Work individually, so can switch between the headphones and the battery lasts much longer. For games is not good because the latency is great. Came very well packed and arrived very fast in Sao Paulo.
Finished quickly, the build quality is low, but the wife is happy.
Everything is super! 17 days before Krasnoyarsk
Thanks for the delay in the package, but he arrived with fedx
Look perfect. Nice. Sound very nice. Good for the price
These are the first wireless headphones I have. If you compare with wired Sennheiser, the sound is less detailed and the bass is not saturated and deaf. But basically, it can not be compared with headphones for $300. In general, the volume is enough, at maximum volume, nothing slows down and sounds pretty good. I think that for such money is a very worthy option. In comparison with budget headphones, these sound very good. In the ear sit well and will not fall out when running and jumping. The son has wireless Philips bass full-size. I didn't feel the difference. But those cost $40. Let's see how on autonomy. Then I will.
Samaaaat bazaf young and more and more than that received them in the case of a short ,,, 8 days. Believe me Rani makhloua hahaha thanks to the store and shipping company Ali Express thank you all
The sound quality of the headset is awesome product quality and sturdy
Inside, the part where the headphones lie is torn, but not critical Delivered to the apartment by courier for a week The box is a little crumpled, but not very visible
The order was delivered quickly. The box slightly crumpled (can be seen in the photo), but the headphones and the case are intact. In the kit there is also an instruction, 2 pairs of liners and a USB wire. Seller recommend
Good store responds to messages good packaging Meng good I recommend buying arrived in about a month
Working perfectly, not make much difference each side of a different color (white and black) the user like use only one side, and love the sound quality, only with 4shared problems (the user earphone is a but he updated, with the Samsung music and other app works perfectly)
Very good phone, paid 5 reias on offer, nothing than complain
Fast delivery, it took a month, the sound is excellent, and the display is very good, only downside I do not like the touch at the earphones, not too practical in my opinion, nevertheless I remain satisfied with my order overall
Despite not having known brand, work perfectly in my phones (Motorola Moto G4, xiaom Note 7 and M3 pro) and computer (HP). Not taxed. The store sent soon accused payment, arrived in 15 days in BH-MG Brasil.
AKG den sonra iyi gelmedi haliyle ama idare eder. Satıcı hızlı kargoya verdi ama geç geldi bu fiyata alınabilir.16 günde geldi 40 tl vergi çıktı.
WOW, what a nice package!! Perfect, just as in the description. Thank you!!✌
Just wowwwww works very well☺❤
I am pleased. I do not see the point of writing a review, because I agree with the opinion of people. Assembly at the level. Bass juicy. High nice. 5 stars to the store and to the store. Love you seller/shop
Excellent
Very happy! Easy to match up both sides with phone. Sound is good. Love them! Sit in my ears well too!
Article equal to that described, arrived in my country before the deadline, packaging is good but can improve, now only need to prove the quality of the article to know how excellent they are. I'll definitely buy this salesman back. Article equal to that described, arrived in my country before the deadline, packaging is good but can improve, now only need to prove the quality of the article to know how excellent they are. I'll definitely buy this salesman back.
Great quality, modern, treated me well, indicate the supplier!
It took longer than expected to arrive, I ordered other products on the same date and I already received them before the month, so I had to wait 2 months. The product in good, although it takes time to shut down when saving the audiphones at least 1 minute, in that time the battery is released quite quickly according to the screen
C'est super écouteur sans fil ! Sauf que j'ai payé 10€ de plus lors du retrait du bureau de la poste, or lors de l'achat je ne suis pas était informé ça.
arrived very fast, i'm actually suprised, they sound pretty good for 10$
Headphones ordered 11.11, came 04.12, a slightly crumpled box, but the headphones are whole... The sound is good, one minus is that they are large and slightly bring discomfort to the ears (((
Very happy! The goods, or rather stereo headphones, exceeded my expectations. Delivered earlier than planned initially. I will continue to order goods here!❤& Middot;
I'm happy with the sound of the atlychni
I expected that they would be louder but also so will go.
prima
They work perfectly, the store is handsome!
Perfect, works excellent fast shipping
Все работает. Пришло в г.Новокузнецк за 3 недели.
llego muy bien empacado y bien forrado gracias por la entrega se escucha muy bien.
He arrived very quickly and in good condition
Pretty is OK
For the price they're pretty good
la calidad del volumen es buena