SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super working, I recommend store, very helpful thanks.
Delivered in five days to the point of issue. It is a pity that there are no batteries included. But the purchase is happy.
Incredibly fast delivery (up to the Krasnodar Territory 4 days). The prefix works quickly, without brakes, does not hang. Aeroremote is very convenient! I recommend the product to everyone and the store!
Got it. Delivery is super fast, the prefix reached Chelyabinsk in just 10 days! Checked, everything works! Thank you very much! Seller recommend!
Received 1 day late!!! Well it happens boiter conforms to the description of the store I highly recommend
Everything works fine. If you do not connect via WiFi, check the encryption, WPA3 it does not support. 5 GHz works normally. Take with the miniclava, some menyushki without it you can not press
Everything is fine. Cool fast prefix. Comes with an aeromouse and a keyboard with a touchpad. Works fast. I'm happy with the purchase. I still did not have time to draw a conclusion because I used very little while familiar in the Test mode .. While I like everything. Heating strong as they wrote about old versions did not notice, the Assembly of the case is excellent. Recommend!!
Yes as expected the description is quite accurate as in the picture and very high quality thank you all and special thanks to the store highly recommended
Fast shipping. Small compact prefix. Works well. I really like voice search!
Arrived fast, was so surprised because imported products take be delivered here in Brazil.
Excellent TV box, turns your TV into a expensive smart TV!! Version 4/64 flies!
The parcel received thank you very much, checked it works. I recommend the store.
Можно брать, работает исправно.
A great product that conforms to the description of the arrival of the package quickly treated well
O aparelho é exatamente como anunciado, super recomendo!
Great product meeting all expectations
received it in good condition,it works well
отличная доставка быстро,спасибо,качество отличное
Could send in Russian language remote Why do I need such a remote in English now
Arrive quickly now I did the tests when I finished I give my opinion
Came quickly, delivered the courier, vifai connected, with yutuba sometimes throw out, while I use all its capabilities, the remote with a voice set works,
Has received on time, the packing is whole, the whole set is in stock. Connected easily. Everything works fine!
As the description laivrison fast stores serious be Good article
Самой приставкой очень доволен а вот кабель HDMI бракованный он вроде и новый ну вот нужно помучатся что бы как то уловить контакт а вот взял другой кабель все нормально пошло. На счет air пульта расстроился звучание микрофона у него не чистое тем самым не всегда распознает голосовые команды испытал на компе он жутко фонит, думал это из за батареек ну и с новыми батарейками так же. На счет клавиатуры очень понравилась только как поменять язык на приставке пока не понял кто знает подскажите пожалуйста
Заказ прибыл согласно комплектации всё пришло в полном порядке, без повреждений, в рабочем состоянии. Качество воспроизведения отличное. Покупкой довольны!!! Спасибо продавцу за хорошее обслуживание. Приставка, клавиатура, пульт замечательные. Рекомендую.
Was satisfied with the purchase, the product is easy to use and the menu responds very quickly.
Arrival damaged packaging. The rest everything is good
Works well. Fast delivery. Serious store I recommend it
It came quickly, packed well.
Shipping by Post! TV box working! Recommend.
Excellent box, all Chin chinarem. fast delivery.
The goods came to the Perm Territory for 8 days everything works, to the store Thank you goods recommending
Excellent Box, everything is as in the description, quickly delivered.
Very fast delivery. Coming from Latvia. The box was accepted, it's good that from the side where the power supply and the connection cord lay, not from the console side. Connected, with Wi-Fi hooked well, out of the box keyboard only English, you need to install Russian. The content pulls normally, sometimes it is weak to slow down, perhaps the problem of the provider. The prefix is warm, not very warm, although it's hot now. Let's see how much will work. Overall good.
Perfect I highly recommend this store
All right, I ship very fast and I arrive in good condition the package is already going several I buy and so far I have not failed
Shipping is about one week necklaces crisper. Speed fast and any comments from states box beats, and the the day you faster than me. (Ram G) Tips to some drift cotton placemat store end and no internet in allivetv search should not receive the time for real-time Stevie, you buy, youTube will like the view is also very good. Game is colored, misbecome Run in any part before entering in most stops align. Baby easy is European plug must also loose-fitting, power plug is need buy separately purchase, air Mouse and confortable long data sensitivity by setting led cob when the red light is difficult to use in four. Netflix wave all will be well. 왓 tea or tea Bing is used the truckload Nickle four.
Runs very well and with Android 10.0 more application like MYTV and more memory. I recommend this product, but see with me and updates...
It came in four days, everything works. I like it. Batteries are not included.
Very good quality. thank you store
It came for 8 days in Krasnodar territory! Works OK. The remote and clave are connected without problems! Also connected the usual, also works! In short, while the norms, let's see how much will work!
I ordered 05/August/2021G received 27/September/2021G. of course, a long but acceptable. all the kit is as ordered, I immediately checked the workers.
Быстро приехал. работает хорошо.
Super! Pulls Even toys, the quality is just fire, the screen resolution is good, I advise.
The goods are delivered at the scheduled time, everything corresponds to the ordered. Thank you!
Fast Delivery
The prefix came very quickly. Works!!! Applications need to be put yourself. Russian language is! To the store Thank you very much!!!
Delivered quickly, everything is fine. But remote control is not very convenient
The best my purchase, works fine, does not heat up, I'm happy with the purchase. I recommend the store, sociable.
Delivery fast to Tyumen in a week, received from the courier, the package is whole, not crumpled. Works on hurray, even voice input.