SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received the package in good condition, works well, I recommend the store
Little box came in bad shape but only that. The audiphones came very well. Very fast shipping
Very good, very comfortable.
Quick delivery and good quality product, are very satisfied, store racomandato
All OK, arrived in 2 weeks, I ordered 2 and arrived as the request of colors, boxes a little wrinkled but nothing absurd, good sound quality for the price, comfortable principle, not used for many hours too.
I arrive very fast in 1 week, everything in perfect condition, weighs little, the sound is good and the tb microphone goes well. For its price is a good product.
The order comes well packaged, but the box came very badly, the headphones are great and they listen very well. They're very pretty.
Cousin earphone loud bass good to play is not very good but not to hear music top too.
Llegaron muy rápido. Haber, los que dicen que suenan bien o tienen un problema de oído o no han probado unos auriculares decentes en su vida. Por el precio que tienen son aceptables, plástico sencillo que parece van a romper pronto y sonido justo. Para el uso que les doy es suficiente, escuchar algún rato la radio mientras trabajo, no tienen radio incorporada. Los anteriores que rompieron también de ali, llevaban radio y sonaban mucho mejor, por el mismo precio, parecían más robustos y me duraron un par de años, veremos estos.
antes de dejar mi valoracion, quise probarlos bien...y aqui voy...como pueden notar en las fostos el embalaje malisimo..la caja venia toda abollada..rl enboltorio rn una bola..maltratada..ahii deberia mejorar el embalaje...claro no afecto en nada al audifonos.....tal cual dice la descripcion...el sonido espectacular...me encantaron..super bueno el producto...para el precio esta bien....solo un audifono suena un poco cuando se camina...pero aparte de eso funciona impecable se conecta super bien con el blutooth...y que decir del transporte llego super rapido antes de la fecha indicada...excelwnte vendedor lo recomiendo al 100%...saludos desde Chile..gracias.
It looks good for the price. I have tried it yet, but I like it. Cheap and cheerful.
Recommend, great sound quality
Good battery lasts quite up came with the cable not only comes with the P2, but it is cheap, worked the memory card me, if want go to gym no cell, put your music in memory card will work good
All very well, the helmets are spectacular, they have very good sound quality. I expect the cargo to last as it should, I ordered them on Friday and they arrived on Monday, it was Aliexpress's fastest order
It came to Me in 3 days. The first ones I bought lasted 4 years until the plastic was broken (but the sound was still working). I bought others but they didn't work, I talked to the store and they gave me the refund with no problem, they were very kind. And now I bought these and I have no complaints. It sounds great and connects quickly to bluetooth. I'll keep shopping here✌
I'm shocked about the quality of performance, but the sound of the Cool came headphones sound fire did not even expect plus you can talk on the phone☺& Middot;
The parcel came in 11 days, tracked, did not communicate with the store. The box is worn, the headphones are whole. I liked the sound.
Arrived before the date. As described in the picture. Perfect
Headphones work well, the sound is very good) Everything suits) Very light, I thought, will be heavier) The box was wrapped in a navel, but still all the crumpled Fortunately, the headphones are not damaged I wonder how much they will last for 12 $)))
super bom som muito bem embalados chegou em 3 dias úteis
Like the product, the phone has a good sound quality and a great battery life, been over a year have a of that and still works, bought another because was white and this dirty.
It's been 17 days. Packed just wonderful. Seller recommend. The sound is just a bomb. Stretch everything and there is no unnecessary noise. Very pleased. Recommend!!!
Arrived in perfect condition, not take even 1 month to arrive. The Bluetooth is working perfectly, not know if delay to unload it just arrived and already come gives my analyses positive!! The product itself is good for such a low price!
Perfect product. Shipping took 3 days from the order. It is true to the description and very well packed. I 've tried to connect it to the TV and it's not going to le (which I didn't know) but for the mobile it's going perfect and it's listening phenomenal. I 'd give him a lot more than 5 stars.
Headphones Super! The sound is excellent, comfortable and look good. Brought home by courier sdek in the Moscow region in 4 days!
Guys, the headphones came, packed very well, one box is crumpled, but not critical, did not include so far, then write information :)
Chegou em bom estado em 4 dias para Portugal muito bom
Cost-effective, all as advertising, fast delivery.
After more than a week testing come leave my feedback. The phone is really very good. The audio is excellent. Lasts over a day use moderate, and recharges super fast. My son! The store sent super fast. It took about a month to arrive at my house because of slow the mails. Buy this store.
Hi.I have received item exactly as described when seen before buying. Earphones were really good packed,as seen in photos taken. Sound is good,earpads bit hard. Very value for money. I will suggest to others Thanks to store! Thanks to AliExpress!
Delivered by courier in a week. Bass is present, the sound is normal. Ears are less comfortable. Looking cute at the near examination look at the amount for which they are sold, so everything is honest. Seller can be recommend.
They are the same as the photo, they arrived super fast, I recommend the store, then I tell them what the sound is like.
je trouve le casque trop magnifique il marche très bien est le sons et impécable
We drove by China Post. Long enough. The packing is flimsy, all crumpled. Deformed a little cuff, but all working.
The order arrived in Spain Benalmadena in only 2 days very happy for it. The product seems all right the quality of the plastic is not so good. I didn't like the packaging. It was a little damaged. Only helmet case protection.
Super fast shipping, all perfect, recommend store.
Наушники пришли целые, за 7-8 дней в наше село, быстро)) для нашей почты) Проверил на работоспособность с этим все отлично, басы и звук шикарен! За такую цену наушники отличные в спорт зал, на улице, да хоть в пк место проводных самое то. Сколько держит зарядка не проверял пока что, потом дополню одзыв...
The sound is not very. Plastic looks cheap. There is no clear switching on the on/of switch. The remaining declared functions (radio, memory card) work. Let's see how much work.
The first impression is excellent. Let's see.
The box is terribly understood. But the headphones work well.
супер. товар прибыл. до Беларуси чуть больше месяца. первое - звук офигенный, чистый, чистые басы, не то что наушники-затычки. второе - наушники прибыли заряженные, плюс к этому мы пол дня их гоняли, слушали (без подзарядки). третье - через блютуз подключились без проблем. четвертое - есть слот для sd-карты (не проверял, но думаю проблем не будет). пятое - на голове сидят удобно, как ребенку так и взрослому (но не регулируется). шестое - цена и качество радует. продавцу спасибо. пускай и дальше держит марку. если кому-то надо наушники с чистым звуком и басами - берите эти, не прогадаете. буду ещё заказывать. одно но.... в заметку продавцу: товар упаковывать лучше, безопасней, а то почта не особо следит за посылками и что в них. коробка была мятая, удивляюсь как по дороге не сломали. а в остальном всё ок.
Very Quesa bought it for the third time .. Its quality is Quesa
The package came in 16 days, it was so fast ! The item matches the picture, the package was a bit damaged but the item is in good conditions. It works perfectly and the sound is not crystal clear, not clouded. I’m happy with the order.
It's just like the picture, it barely weighs. The headphones come quite large, they protrude me from the ear, the headband fits perfectly. The sound is quite good and is heard at large volume, brings equalizer and SD card insert. So far I see it great for the price you have, it's taken 16 days to get to Canary Islands
Article arrived late but works perfectly. I recommend
Отличные наушники, звук качественный, кнопки управления музыкой и звонками, можно раздвигать и складывать накладки
Very good I arrive in 2 weeks fast it's like I asked
Levando em consideração o preço, o produto tem qualidade é dentro do esperado, tem bom som, é bonito e a bateria dura relativamente bem.
So good for the price! Got a pair of these around a year ago and they were great, but accidentally broke them last week. Delivery was really quick and much faster than the expected delivery date. Audio isn’t amazing quality but much better than other cheap headphones I’ve tried in the past.
Loved and is beautiful and super fast delivery