SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you to the store, the headphones came to Samara super quickly. Well packed, in carton box. Headphones move to the size of the head. Bluetooth turned on without problems with the phone. Radio catches well. Sound good. Recommend.
came so fast within a week and works great! the bass goes hard!
Fast delivery, good packaging .. and it's work amazing
Very correct and delivered before the scheduled time. Goods working properly somewhat fragile and who use will be careful the sound is very good at amount paid.
Looks good. Packing by the transport lediert. Otherwise all good!
As described and the shape is good and lightweight and meets the purpose with the platform
Perfect. Shopping 2 weeks to Lithuania. It takes 5 seconds to connect with TV.
They arrived fast, they work properly, and it comes with charger <3 very cute
All great. Good sound and shipping very fast. I recommend!
Quick reception. I'm pleased with you. They are very nice and work very well. I was a little afraid of the sound during a call and well it's nickel. For the moment no regret. Especially for the price. To see later because it is to offer at Christmas.
Наушники соответствуют фото. Пластмасса не самая крепкая, но вполне соответствует цене. Ребёнку то что нужно!
They 've arrived in 4 days. The battery lasts quite long and the sound quality is right for the price. I 'd buy them again.
Cool wireless headphones with good sound. For half an hour of operation, I will write the pros and cons of these headphones: + Bluetooth, connect without problems; + Music from SD card, clear, loud, tracks switch, pause is pressed, volume is added; + The presence of equalizer for every taste and hearing :) + Radio Mode switching, music, Bluetooth is accompanied by a voice prompt ("Radio", "music", "Bluetooth"); + Color, design. -Radio, the apartment does not catch at all. Although, the 1st floor, and the connection here is not very) -Fragility, fliminess of the material; -Luft control buttons; Conclusion: for such a price, headphones-bomb! Delivery to Ukraine (Kharkov region) -18 days. Thank you for the goods!!!
Ochen good thank you came bjstro slimy well
The earphone is great, arrived well packed. Arrived in 12 days
La caja vino maltratada pero el producto está en perfectas condiciones. Los auriculares son hermosos y cómodos, el sonido es muy bueno y el instructivo es fácil de entender. Llego en menor tiempo del previsto, por lo que recomiendo al vendedor. Saludos.
Very fast delivery to Mexico, less than a month, good quality, everything looks good so far, recommended store.
Better than expected, good sound, the material is plastic but it looks better than it is, the golden color is whiter than shown in the photo but not an unpleasant color, connecting with a device makes high sound of being ready to connect or already connected and annoying, The light of being connected doesn't turn off but it doesn't bother. It has jebe on the soft non-slip top. When closing it to store it makes the material noise. He arrived very fast in Peru
доставка 1 месяц, пришли в очень помятой тонкой коробке ( как умудрились выжить, не знаю!). сами наушники очень даже неплохи для своей цены, поставила на зарядку, вставила карту памяти с музыкой, все работает и звучание вполне себе хорошее, соединила через блютуз, тоже все работает. немного непривычно управлять кнопками, которые на наушнике сбоку ( на моих предыдущих управление было прям поверх наушника) , но думаю, что это вопрос привычки. Попользуюсь некоторое время, проверю насколько хватает зарядки и дополню отзыв. А так, товар очень даже хороший за свою цену, посмотрим насколько хватит.
They arrived quickly, my daughter liked them very much. I recommend!
Product works as per description. Good quality. Fast delivery. Satisfied with the product. Recommend.
Very fast shipping, arrived intact, very good product, excellent audio, good battery life time, adjustable. The best price of everything. It's got all three B, well, nice and cheap.
Fast and reliable delivery. Product works perfectly despite pass printing be frágio. Very practical. Plan to buy more times.
The box was cracked, but headphones are ok. Very fast delivery!
Came in a box, charging is available. I order already fifth. For the whole family. Work well. Connect on Bluetooth without problems. very fast delivery of the SDEC. Came in four days after we sent to Rostov.
наушники опробовали очень хорошие купила ребенку на др. рекомендую
lovely headphones , work as described , the sound is really good and the store was very communicative I received the parcel in 2 days. highly recommended ⭐
Made the request 08/08/202 and arrived in 15 days, very fast. Item as described, is the second buy, now in another color. Delivery problems: box came mixed but luckily not damage the product and my address on the package came missing number house, the office almost returned to sender. I am very satisfied with my product and recommend buying, cost effective. Seller, good price and the product is beautiful.
Perfect, super fast. Only took delivery in my city on the office.
Product exactly corresponding described.
Very good! My wife liked.
Exactly the same to the image, although the box arrived flat the product is in good condition. Good sound. He arrived very fast in Peru. I recommend it.
Excellent quality the amount paid
Very good phone, arrived before estimate thanks ^ ^
Die Qualität des Plastiks ist nicht die beste, aber der Klang ist perfekt. hat eine gute Audioqualität
llegó muy rápido mi pedido, menos de un mes. son exactamente a la imágen y funcionan bien, me gustaron, creo que fue una buena compra.
Excellent product. Received and tested. Well packed. what more like was the volume. Very good compared with known brands. Recommend
Very good, has only slightly long lasted, but it has made you worth it, thank you
greate product!! i recomand the Seller!!
I received the package in good condition, works well, I recommend the store
Little box came in bad shape but only that. The audiphones came very well. Very fast shipping
Very good, very comfortable.
Quick delivery and good quality product, are very satisfied, store racomandato
All OK, arrived in 2 weeks, I ordered 2 and arrived as the request of colors, boxes a little wrinkled but nothing absurd, good sound quality for the price, comfortable principle, not used for many hours too.
I arrive very fast in 1 week, everything in perfect condition, weighs little, the sound is good and the tb microphone goes well. For its price is a good product.
The order comes well packaged, but the box came very badly, the headphones are great and they listen very well. They're very pretty.
Cousin earphone loud bass good to play is not very good but not to hear music top too.
Llegaron muy rápido. Haber, los que dicen que suenan bien o tienen un problema de oído o no han probado unos auriculares decentes en su vida. Por el precio que tienen son aceptables, plástico sencillo que parece van a romper pronto y sonido justo. Para el uso que les doy es suficiente, escuchar algún rato la radio mientras trabajo, no tienen radio incorporada. Los anteriores que rompieron también de ali, llevaban radio y sonaban mucho mejor, por el mismo precio, parecían más robustos y me duraron un par de años, veremos estos.
antes de dejar mi valoracion, quise probarlos bien...y aqui voy...como pueden notar en las fostos el embalaje malisimo..la caja venia toda abollada..rl enboltorio rn una bola..maltratada..ahii deberia mejorar el embalaje...claro no afecto en nada al audifonos.....tal cual dice la descripcion...el sonido espectacular...me encantaron..super bueno el producto...para el precio esta bien....solo un audifono suena un poco cuando se camina...pero aparte de eso funciona impecable se conecta super bien con el blutooth...y que decir del transporte llego super rapido antes de la fecha indicada...excelwnte vendedor lo recomiendo al 100%...saludos desde Chile..gracias.
It looks good for the price. I have tried it yet, but I like it. Cheap and cheerful.