SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging was opened. The goods are in place. DPD pumped.
Thank you store! Fast delivery, neat packaging and excellent quality call. The battery is flat in the kit. Melodies are pleasant, loud, but you can make it quieter. There are even Moscow evenings we liked
Very fast to arrive and as described very good recommend
Sensational product approved… Recommend the store.
Lightning delivery, 18.11 at 15.00 ordered 21.11 was already at the point of issue. Classic call, pleasant melodies, small size. Comes with a button with a battery, fasteners and two-sided tape.
Works well at least short distance, I have to try if it reaches 30 meters
Very fast and goes great
The goods came in a normal state for their home and very excellent. The goods came in 2 weeks after
Delivery 19 days, tracked. The call description corresponds to: 32 melodies, in the button there is a battery with a protector. Removed the protector-the call earned. Slightly more expensive than analogs, but there is a possibility of synchronization with security sensors.
Like the doorbell. Perfectly met my need.
Went to Khabarovsk in the national package for three weeks, the original track is fully tracked, packed in a cardboard box. I took the option-one call + one button with CR2032. The impression is a good, useful thing, took for a sedentary elderly person, so that he can call someone to help if necessary. Pros: 1) The Call works from 220 V, I.E. No need batteries. 2) compact size and call and buttons. 3) the signal passes, at least through one wall, 7-8 meters 4) the sound level can be adjusted and selected melodies. 5) in addition to sound, there is also a light indication when you press the button, it's good, for example, if you are in headphones and did not hear the sound. 6) the battery to the button is attached. Cons: 1) If you turn off the electricity call will not work. The call is two-tone and, let's say, they sound nasty, I have a classic ringing, and that's enough. 3) The price is overstated, it would be better to make it easier, but cheaper. Later I will write an additional review.
Неплохой звонок,доехал быстро.Внутри уже была батарейка.При отключении эл-ва мелодия сбрасывается.
Va perfecto entrega súper rápida y conecta de momento y eso que está bastante lejos y en una segunda planta
Заказываю не в первый раз. Звонок работает хорошо. Большой выбор мелодий. Регулировка громкости. Батарейки не нужны, так как вставляется в розетку и питается от 220 вольт. В кнопках установлены плоские литий-ионные батарейки, которые стоят недорого. Рекомендую.
Thank you, everything works
One past, siena fuerte, musicas muy chulas, recomuendo arrived in three days
otima
Without narikan. Delivery to Kiev for 3 types.
Ordered two speakers and one button, it came in two codes
Packed well. In the kit: a call that turns on into a socket, a button, (a battery inside) two self-tapping to install a button. Signals loud enough. Many melodies and they are easy to choose. On the button there is a light indicator of pressing. The call is also highlighted during the call.
Супер, все работает. Доставка очень быстрая. Поедет в деревню, от нежеланных гостей.
Very fast very good so easy
Доставка 2 недели. Звонок качественный. Кнопка с элементом питания в комплекте. Один минус что не запоминает настройки после отключения от сети питания. На дальность пока не проверял. Купил для него прозрачный чехол дополнительно, планирую повесить на даче. По результату отпишусь.
Goods received. Checked the call works, from the street meters 35 gets. The battery in the button is. Thank you.
Arrived super fast, and works perfectly, and has a loud sound.
Fast shipping and product quality, all right★★★★★
Very good product. Quality of packaging, ringtone, distance from the doorbell very correct! And fast delivery in france. We hope it will last a long time... go for it!
Works fine, good finishes, look great for the price. The sound is a little annoying but is a ring after all
Everything corresponds to the description, the call works perfectly
Demorou 3 dias a chegar. Tem várias músicas. O som dá bastante alto. Conforme imagem.
The call is cool according to the description. Shipping fast. Recommend
Perfect. Very satisfied, very well presented, and very well protected. Received in Spain in 9 days. I really like this brand. It works very well. Plug in and work. I'll use it for the bedroom of two older people, in case at night they need something, to ring the bell, to call me.
Very good, nothing to complain
Perfeita! Funciona muito bem, som alto e distância de funcionamento muito boa
Quality packing goods. I hope that it will work perfectly. I took it as a gift.
Super fast Product as described… Super easy installation… Touch high .. Very good so far. Recommend
Looks good, a neat body made of normal plastic. Inside the board with good soldering. It is not clear why in the closed body of the button on the board there is a led, it glows when pressed, but this is not visible.
Thank you store delivery in 2 days good quality recommend trusted seller 5 stars
It works correctly and is as indicated in the description. It needs to be installed and see if it works well when it rains or snow
They work great, loud sound, fast shipping to Canada
Very top
Great work and multiple melodies very happy with my purchase 10 + thank you store
Packed goods so-so... But fortunately everything came to life. Works fine, melodies to choose from a lot, even there are our native) such as Moscow evenings)
Nibi is all kind. Delivery to M Lviv city. I take it another time. The floor is right next to the mayge Rik, everything is OK.
Super fast delivery: in Samara for 4 days (in Postamat 5post). The call was checked by time, a year ago I took the same call to my parents.
Come with 10 days. Loud sound, good construction and in discreet. Excellent!
Товар поступил, ещё не опробовал. Первые фотографии.
ЗВОНОк ПРИШЁЛ ЗА 2 НЕДЕЛИ В КРАСНОДАРСКИЙ КРАЙ. ЗВОНОК ХОРОШИЙ, ГРОМКИЙ МОЖНО УМЕНЬШАТЬ ГРОМКОСТЬ, НАЖИМАЯ НА КРУЖОК. БАТАРЕЙКА ТАБЛЕТКА БЫЛА В КОМПЛЕКТЕ. ВКЛЮЧИЛА В РОЗЕТКУ. ДОЛГО НЕ МОГЛА РАЗОБРАТЬСЯ ПОЧЕМУ НЕ ЗВОНИТ, ПОКА НЕ ПОЧИТАЛА КОММЕНТЫ, СПАСИБО МИЛ ЧЕЛОВЕК КОТОРЫЙ НАПИСАЛ, ЧТО НАДО УБРАТЬ БУМАЖНЫЙ ЯЗЫЧОК, И КОНТАКТ МЕЖДУ БАТАРЕЙКОЙ КНОПКОЙ ПОШЕЛ!!! УРРРА!! А Я НЕ МОГЛА НИЧЕ ПОНЯТЬ, почему не звонит. СПАСИБО ПРОДАВЦУ!!! РЕКОММЕНДУЮ
Everything perfect works the first one. Looks good quality
Excellent call, at a distance of 25 meters and a brick wall of 80 cm, the signal goes perfectly. Delivery to Moscow in seven days. Touch type button, works when touching, there is no pressing effect. The battery was included. Product and store recommend.