SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The call came in exactly two weeks. Packed well. It's great.
Arrived in great condition, works perfectly, recommend.
Everything works great without complaints! Melodies a lot you can choose the only minus when you pulled all the settings from the outlet and you need to choose the melody and volume in the rest all is well! Recommend!
The parcel is packed perfectly. Everything works, excellent quality. Melodies very much and there are even a couple rusty. Loud enough. Everything works. Thank you.
Звонок громкий.исправный.буду тестить.выглядит норм.доставка почтой ,все целое
Perfect product, working 100% with several touches different siren. Very good
Really very good! Arrived well ahead of schedule, the material looks good quality, the sound it is great, with several options of volume and music, so some well known; all right, A manual, trigger the doorbell and its adhesive, screws, If you want to use this option and the receiver. Noting that here Pro Brazil need be "i" plug in option. Recommend too, worth it!
It came 13 days before St. Petersburg with tracking. The quality is good, it seems to work. But the box, of course, is very crumpled and torn, I thought that also "not alive", but it cost.
Arrived Will Test later
First test all OK. Has a good sound and the battery is working.
Delivery fast in postomat. I checked it works fine, the tunes are dead. Hits a private house for 15 meters
All as described, it came quickly, thank you, I recommend the store.
To Turkey delivered in 2 weeks. Packing is good, everything works. Quality is satisfied, it remains to check in the case in time!
All as in the description. It's DPD, the horseradish. Knows Where the works. I recommend the product myself. The battery is included.
The packaging was opened. The goods are in place. DPD pumped.
Thank you store! Fast delivery, neat packaging and excellent quality call. The battery is flat in the kit. Melodies are pleasant, loud, but you can make it quieter. There are even Moscow evenings we liked
Very fast to arrive and as described very good recommend
Sensational product approved… Recommend the store.
Lightning delivery, 18.11 at 15.00 ordered 21.11 was already at the point of issue. Classic call, pleasant melodies, small size. Comes with a button with a battery, fasteners and two-sided tape.
Works well at least short distance, I have to try if it reaches 30 meters
Very fast and goes great
The goods came in a normal state for their home and very excellent. The goods came in 2 weeks after
Delivery 19 days, tracked. The call description corresponds to: 32 melodies, in the button there is a battery with a protector. Removed the protector-the call earned. Slightly more expensive than analogs, but there is a possibility of synchronization with security sensors.
Like the doorbell. Perfectly met my need.
Went to Khabarovsk in the national package for three weeks, the original track is fully tracked, packed in a cardboard box. I took the option-one call + one button with CR2032. The impression is a good, useful thing, took for a sedentary elderly person, so that he can call someone to help if necessary. Pros: 1) The Call works from 220 V, I.E. No need batteries. 2) compact size and call and buttons. 3) the signal passes, at least through one wall, 7-8 meters 4) the sound level can be adjusted and selected melodies. 5) in addition to sound, there is also a light indication when you press the button, it's good, for example, if you are in headphones and did not hear the sound. 6) the battery to the button is attached. Cons: 1) If you turn off the electricity call will not work. The call is two-tone and, let's say, they sound nasty, I have a classic ringing, and that's enough. 3) The price is overstated, it would be better to make it easier, but cheaper. Later I will write an additional review.
Неплохой звонок,доехал быстро.Внутри уже была батарейка.При отключении эл-ва мелодия сбрасывается.
Va perfecto entrega súper rápida y conecta de momento y eso que está bastante lejos y en una segunda planta
Заказываю не в первый раз. Звонок работает хорошо. Большой выбор мелодий. Регулировка громкости. Батарейки не нужны, так как вставляется в розетку и питается от 220 вольт. В кнопках установлены плоские литий-ионные батарейки, которые стоят недорого. Рекомендую.
Thank you, everything works
One past, siena fuerte, musicas muy chulas, recomuendo arrived in three days
otima
Without narikan. Delivery to Kiev for 3 types.
Ordered two speakers and one button, it came in two codes
Packed well. In the kit: a call that turns on into a socket, a button, (a battery inside) two self-tapping to install a button. Signals loud enough. Many melodies and they are easy to choose. On the button there is a light indicator of pressing. The call is also highlighted during the call.
Супер, все работает. Доставка очень быстрая. Поедет в деревню, от нежеланных гостей.
Very fast very good so easy
Доставка 2 недели. Звонок качественный. Кнопка с элементом питания в комплекте. Один минус что не запоминает настройки после отключения от сети питания. На дальность пока не проверял. Купил для него прозрачный чехол дополнительно, планирую повесить на даче. По результату отпишусь.
Goods received. Checked the call works, from the street meters 35 gets. The battery in the button is. Thank you.
Arrived super fast, and works perfectly, and has a loud sound.
Fast shipping and product quality, all right★★★★★
Very good product. Quality of packaging, ringtone, distance from the doorbell very correct! And fast delivery in france. We hope it will last a long time... go for it!
Works fine, good finishes, look great for the price. The sound is a little annoying but is a ring after all
Everything corresponds to the description, the call works perfectly
Demorou 3 dias a chegar. Tem várias músicas. O som dá bastante alto. Conforme imagem.
The call is cool according to the description. Shipping fast. Recommend
Perfect. Very satisfied, very well presented, and very well protected. Received in Spain in 9 days. I really like this brand. It works very well. Plug in and work. I'll use it for the bedroom of two older people, in case at night they need something, to ring the bell, to call me.
Very good, nothing to complain
Perfeita! Funciona muito bem, som alto e distância de funcionamento muito boa
Quality packing goods. I hope that it will work perfectly. I took it as a gift.
Super fast Product as described… Super easy installation… Touch high .. Very good so far. Recommend