SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ótimo produto, minha mãe vai adorar..
The order was quickly sent, good communication with the store. Excellent quality, low prices and fast delivery. I will order more and recommend this seller.
Посылка пришла раньше оговоренного времени. Доставка в Украину мист експресс, коробка вся мятая, наушники в порядке. Т.к они на подарок ребёнку пришлось включать их в тайне) работают нормально, подключились сразу, звук нормальный. В общем достойные. Рекомендую
comprei para meu primo, ele está gostando bastante o produto tem um bom som e grave, enquanto a bateria ainda está em teste e chegou rápido.
Great device good sound For a single piece is holding otherwise all ok I particularly recommend
Really great headphones. My daughter loves them and they work good.
ótimo fone, som muito bom, excelente graves e agudos. Bem balanceado. Ótimo custo benefício. só achei um pouco grande, tirando isso, ótimo produto.
Very surprised with the product, arrived in Brazil fast and bought after other products and arrived before, am with it 3 days and only now wrote the review, bought one for my mine, the two came together, the bass is good, high volume, Has 4 modes bass sound not distort, the value is a cost effective, when bought by dollar account were 65 dollars, will post evaluation of my mine also
Reviews description, shvidka delivery to Ukraine
Headphones just Super came pts quickly, within a week were already on the hands. Everything works and was packed with a worthy store I advise. Baby satisfied
Great product perfect quality
Arrived two days in advance and in perfect condition, thanks.
Отримав в строк, все працює, якість звука на 4 із 5, десь так в моєму розумінні. Непогано.
If there is more powerful headphones with a good sound tell me! I will buy. Vetalkharkova@gmail.com S
Headphones really liked, connected to the phone Samsung without problems. Sound for this money is normal, there is a slot for a micro SD card can be used as an MP3 player. There is a hole for aux 3,5. The charge is kept well, about 4-5 hours. Previous same headphones had to be reconnected to the phone if you do not use it for a long time, and these are connected constantly and will not turn off. I have been using for a week, there are no complaints.
Popis zboží them Velmi přesný, dodávka byla rychlá and zatím sluchátka fungují K plné spokojenosti. Dopravce však během přepravy Velice poškodil přepravní Obal.
Like very good quality, clean sound recommend this for anyone looking for a basic earphone but great duality.
Hermosos excelente calidad se escuchan a la perfección
Very upset .. United in one 2 parcels. Wallpaper and box with headphones!!! The whole box is crumpled (took as a gift for the new year) will have to look for another box Until they checked the headphones .. (Please don't so send parcels)
Surprisingly, normal headphones. Do not wait for special quality, it is necessary to understand that for such money music lovers pass by. Tuner works fine. In the instructions it is written how to turn on auto search channels (press in FM mode "playback), automatically remembers the found channels, then just switch the buttons with volume control. Bluetooth codec, of course, the most dishmansky SBC. In games, with high-quality sound there. Interruptions. The store is sociable. Sending almost immediately after payment, but delivery is one of the longest for all order-3 weeks only in China. Further Belarus, Poland, Ukraine. Tinplate) For kinders you can order. The built-in microphone works patiently.
I had already bought two and now buy 3 for gifts for nephews, we came in super fast together a problem but the store got responsible and I loved why they don't all do it or just don't answer and you answer right away, so I'm super happy with my purchase and you recommend 1000%, You have a quick answer, thank you very much.
Produto chegou conforme combinado. A caixa veio um pouco amassada, más o produto veio corretamente. Bom custo benefício. Testei o Bluetooth e conectou certinho. Testei também com o cabo e tudo ok.
The product is of great quality, and fast delivery
Second order, everything is fine, the sound is quite loud and the quality for this money
I order the fourth time. It's OK. It's been two months. The box is crumpled, but the contents are whole.
Conforme à la description
Получил товар примерно 15-20 дней качество отличное (за эти деньги) раньше заказывал наушники одни не пришли, а в орые пришли на 85 день качество было равно. За 100 грн. Скажу что нормально. Дальше отпишусь. Сто грн. Это 3.3 долара
пришли спасибо всё отлично сыну понравились!
Delivery is super fast, DPD, in 5 days to Kalmykia. I brought a courier. The sound is excellent, the battery holds for a long time, there is a built-in equalizer, switching tracks, decrease/increase in volume. On the ears does not press, also can increase the size of the headphones
Product delivered on time and promises that describes the product within 3 days is in testing all quiet will make more tests after will give feedback end…
This is my third time to buy this headphone. I am very satisfied with this product. Thank you store.
As announced, very accurate. Delivered within 1 month. Only the packaging that came a little dented the trip, could improve it!!
Eu recomendo que comprem, o fone e lindo e como eu esperava tem um ótimo áudio a bateria dura muito tempo, não precisa ficar colocando pra carregar dura bastante mesmo. E também pode usar o fone no celular ou computador com o cabo mesmo com ele descarregado, ele e ótimo.
WOW perfect good sound not che $ $ $
I ordered 25.11, got 17.12. The Box crumpled, but the headphones are whole, the charge was 70%, the sound and the microphone are good, I recommend
Great sound quality, very attractive price, timely delivery.
The first headphones are those that ordered to sound louder than the second.
As description, free rapidissima * * * * *
Arrived all perfect
Fast and expected I recommend to store 100%
Arrived right, take 20 days, apparently is in good condition very good sound quality, will Test have full feedback.
The price is good
The description of the article is accurate, meets, with everything it describes, the sound is good, they are very comfortable, and arrived 3 days earlier than expected. Only the box came in very bad but it's because of the logistics issue, but the product came in intact and works very well.
Arrived very quickly and his sound and good
Product as advertised. Good bass. EQ balanced. Color as AD. Responsive in processing. Regret not having bought another. We will test and see the durability.
Great product and store. 100% recommended.
Normal headphones. For the second time I order.
Headphones came in 16 days
Delivery to Kiev three weeks. The quality of the headphones is excellent. The sound is super. Recommend!!!
Beautifull