SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produto chegou conforme combinado. A caixa veio um pouco amassada, más o produto veio corretamente. Bom custo benefício. Testei o Bluetooth e conectou certinho. Testei também com o cabo e tudo ok.
Conforme à la description
Получил товар примерно 15-20 дней качество отличное (за эти деньги) раньше заказывал наушники одни не пришли, а в орые пришли на 85 день качество было равно. За 100 грн. Скажу что нормально. Дальше отпишусь. Сто грн. Это 3.3 долара
пришли спасибо всё отлично сыну понравились!
Delivery is super fast, DPD, in 5 days to Kalmykia. I brought a courier. The sound is excellent, the battery holds for a long time, there is a built-in equalizer, switching tracks, decrease/increase in volume. On the ears does not press, also can increase the size of the headphones
Product delivered on time and promises that describes the product within 3 days is in testing all quiet will make more tests after will give feedback end…
This is my third time to buy this headphone. I am very satisfied with this product. Thank you store.
As announced, very accurate. Delivered within 1 month. Only the packaging that came a little dented the trip, could improve it!!
Eu recomendo que comprem, o fone e lindo e como eu esperava tem um ótimo áudio a bateria dura muito tempo, não precisa ficar colocando pra carregar dura bastante mesmo. E também pode usar o fone no celular ou computador com o cabo mesmo com ele descarregado, ele e ótimo.
WOW perfect good sound not che $ $ $
I ordered 25.11, got 17.12. The Box crumpled, but the headphones are whole, the charge was 70%, the sound and the microphone are good, I recommend
Great sound quality, very attractive price, timely delivery.
The first headphones are those that ordered to sound louder than the second.
As description, free rapidissima * * * * *
Arrived all perfect
Fast and expected I recommend to store 100%
Arrived right, take 20 days, apparently is in good condition very good sound quality, will Test have full feedback.
The price is good
The description of the article is accurate, meets, with everything it describes, the sound is good, they are very comfortable, and arrived 3 days earlier than expected. Only the box came in very bad but it's because of the logistics issue, but the product came in intact and works very well.
Arrived very quickly and his sound and good
Product as advertised. Good bass. EQ balanced. Color as AD. Responsive in processing. Regret not having bought another. We will test and see the durability.
Great product and store. 100% recommended.
Normal headphones. For the second time I order.
Headphones came in 16 days
Delivery to Kiev three weeks. The quality of the headphones is excellent. The sound is super. Recommend!!!
Beautifull
Work great, sound quality is amazing, definitely recommend, shipping took as long as expected by AliExpress, the box came a little dinged up but the headphones were fine. Will probably by another pair or 2 in the future to have spares <3
Arrived right and well packed, loved!
крутые наушники, пришли быстро. пока что не засекала сколько держит заряд. звук для такой цены нормальный. коробка сильно помялась, но наушники не повредились.
Excelente produto. Ótimo custo & benefício.
I'm very satisfied, they work 100% fine, they're bigger than I thought, but the size makes me perfect
The sound is excellent, the Bluetooth catches immediately, the microphone is an excellent Radio Super... For such money you can buy
It's cool. Children really like it. Very convenient, the sound is good. Suitable for children from 5 and adults
Awesome product, I strongly recommend. Fast shopping and good quality.
As the description. Very beautiful. Well packed. The box was a little wrinkled because of travel, but all well protected. Loved. It is rechargeable, need battery to work. Comes with English manual. But clean, reasonably self.
As always perfect. Price Performance top. Anytime
Excellent product! Came all in order, well packing. Battery lasts quite!
Lovely product but the box came a little bent
Good headphones all in time delivered for such money I consider the norms to stock well the store I recommend already checked all super thanks!
I am quite happy with the purchase. Arrived in Fast and the exceeded my expectations.
Super With the help of two lobes connected to the TV. I enjoy the silence.
For a child, that's it. Plastic is normal, the price is cheap, the connection is fast.
Наушники четкие, подключаются с ходу к телефону и ТВ приставке. Без проблем. Басы на месте. При качественной музыке Оба наушника одинаково играют. Цвет по вкусу выбрал самые дешёвые. я доволен, спасибо продавцу.
Recommend, gave a late to arrive but worth the wait, good, and working better than expected
Very good, bought by 28 dollars with coupon but if u buy 60 real, not worth it, it is all plastic sound it is more or less, the memory card works well and the Bluetooth TBM, the volume is great, high not much, Q of some insecurity is it be all made in plastic, but worth it. .. By 28 real course
Ja na razie wszystko jest OK.
Headphones are wonderful! Listening to music for an hour and only 40% were discharged. For its price, took with a coupon for 700 rubles, very much nothing. Bass can be said no, but personally I do not need them. Buttons are all working. Came by mail to the village in the Nizhny Novgorod region in 7 days. Surprisingly, the box is perfect, not a single dent! In general, I advise you to buy
All came whole, but drove for a very long time, the sound has not yet been checked
Delivery to the white church 35 days, for its price sound super!! -I recommend
Delivered quickly. Work.