SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The column came to the point of issue before the term established by the store. Received box size small. Packed well. Column without damage. The corners of the package are a little shabby, but it's not critical. The sound is excellent. But in size I thought that there would be more. The column is placed in the pocket. By weight-very heavy. The price is probably overstated 2605,81 rubles. Battery loaded at 80%. In the kit there is a cord for charging, without an adapter.
Ja é a segunda em!!!! Braba de mais
I loved the box, very beautiful all rubbery. Loud sound for your size. If u buy won't regret. Show show.
Loved the box, good construction simple without many connections as wanted. Am not audiophile but loved the sound. Delivery fast, less than 30 calendar days, and 20 working days.
Very wonderful product and also swift delivery and nice packaging. The product is so sleek and solid. Anker is the best as far as sound and speaker is concern.
Delivery in 2 weeks I like u guys
Bass right. Construction very good. Come with 80%. Cable is microUSB, could be C type but okay. Recommend.
Great quality product. Rubberized. Quality sound wonderful. 21 days to arrive.
Sounds good I must say but not so loud. Also I Thought it would be bigger but it appears small and a little heavy.
Sound box wonderful too top great quality bateia hard and very beautiful design
Доставка две недели. Домой привёз курьер.Всё как в описании. Товар и продавца рекомендую.
Great sound box, sound very good, small box and fulfills the need. Super recommend. Arrived very fast, very good. Can Buy
ordered the blue one and it's very beautiful it took 62days to get to me but it was worth the wait. highly recommended store.
WOW!!! Fast shiping!!!
Description corresponds, qualitatively done. Good store
product received, speaker works perfectly, sound is good but a bit smaller than expected.
Fast shipping. The size is smaller than I expected, but the sound quality is superb for the price.
очень понравилась колонка, звучание шикарное, звук стерео, буду покупать вторую,они конектятся, блютуз 5.0,купон зацеплю на скидку и ок
The speaker is great and works well. The sound quality is really good. I'm very happy with this purchase.
колонка огонь!!!бомбазвук отличный! но громкости не много не хватает, но от такой малявки даже этого много. С продавцом не общался,пришла за неделю
Makes up in bass for what it lacks in loudness
I'm spoiled by the lamp sound. I did not expect to hear from this little girl the transmission of feelings and emotions. But she did. JBL smokes next door. The guys from anchor's company want to overtake the bitten apple. You are my favorites. All my heart is sick for you.
Am in pressing with the quality very good box are
Sound box arrived well packed and fast to my city. Great sound box and quality amazing for size with a super cost benefit that she has. More than approved.
Que caixinha super magnífica sensacional excelente muito boa para o tamanho dela ela é muito show eu adorei a qualidade de som dela muito legal está de parabéns a Anker pelo produto eu vou comprar a Soundcore3 com certeza
The speaker is so good and it arrived very fast, took just two weeks.
the order is fast and very accurate according to the store
Anker as usual does not bother with special packaging,-only a plastic bag without any trigger. This time, the original box did not crumble. The sound, in comparison with the previous version, is more loud due to the strengthening of medium bass. Also there was a feeling of volume, while on the early version of soundcore (it is on the left in the photo) The sound is surprisingly flat.
Got the column. In appearance, everything is good and high quality. Heavy. The battery should keep long. Delivery is standard without comments. Therefore, while respect and respect for both the goods and the store.
Good column, excellent sound, waterproof. Minus: packing, if you take a gift, the box can be crumpled.
как говорится мал да удал
Small, fits in the hand, but it sounds "adult" bass, I was surprised. All rubberized, charging port and mini jack under rubber tight plug. Assembled soundly, nothing doves. Anchor as always on top of quality and sound. I took 11.11 on sale for 2160r. on the question in the nested store broschyurke answer yes, happy that I purchased this product))