SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came very quickly. I recommend the producer! I did not communicate with the store. There was no reason. The goods were tracked. Set up quickly. The picture quality is good. The sound is not very. Messages come to the phone. Price and quality correspond. The question of how long it will last will show time.
The box is not crumpled, everything is whole, connected without problems the function all work. I took from home to watch the car through the window and when dark turns on the night mode, from the glass there is a reflection of the LEDs that blinks the camera. You need to disable IR mode but there is no such in the settings.
Arrived A day earlier, very happy with shipping. Not yet tested, when you start it you will re-evaluate.
Recommend mega ordered 11.11. AND came 17.11. To Poland. Elegantly up installs and beautifully sees in the day and at night.
A good camera I take the second one, before that I took 2MP, this decided to take 3 MP differences is, I ordered 12. 11 and received a courier to the House 16.11 is cool, that such mega fast delivery, took on the shares 1725 rubles. Connected in 2 minutes, I advise all the store and the goods. Thank you.
Quickly came, in a week The Courier brought, checked the camera works
The camera works very well it connects very fast I have several and perfect I will buy again it works with icsee and ba very well
The parcel came Damaged. the goods respectively, too. Opened the dispute, the refund was made.
Прикольная комера. Еще не разобралась, но Облако платное, если что хранения. Я взяла с флешкой. С неё уже буду переносить в Облако. Датчик движения попробовала-работает. Орать попробовала на кошку, но качество срань-помехи и это, может из-за того, что пока камера и телефон в меньше 50 см друг от друга. Не знаю. Буду дальше разбираться. Так все нравится-главное качество, простота использования и запись - это все пока меня устроило, поэтому все отлично)))
I will give you instructions in Russian language and explain how to connect and customize, there are different models, and also there is an infrared film for a warm floor at a price of 370 rubles. Per square meter, it is even cheaper than on AliExpress, also I can send to any city in Russia by sdek, with payment after inspection of the contents of the parcel upon receipt. The cost of delivery is from 200 rubles, depending on the region. My phone number is + 79533411610, there is watsapp and Viber. There are different products at low prices, see my site, (look for a miracle technique in St. Petersburg in the search for a store). I have on the site video reviews of thermoregulators, where I tell about the functions and settings. If you do not want to wait a long time for a parcel from China, you can buy from me in the store "miracle technique" in St. Petersburg at Turku Street house 10 building 1 1 but it is available, you can touch and check before buying
Thank you for the quality goods, fast delivery. Everything corresponds to the description, perhaps the quality does not correspond to 1080r, but the cost of its value is quite acceptable. Despite the bruising of the box, the goods were not damaged. Set up in 10 minutes, without unnecessary effort.
배송은 진짜 빠르구요 4일 만에 도착 휴대폰 연결이좀 힘들었어요 .와이파이 5기가 지원 안되구요 2.4기가 로 연결 해야됩니다.첨엔 삼성폰으로 연결 햇는데 영상속도가 엄청느리더라구요 56kb/s에서 왓다갓다 .영상 흐림도 끊기 구요 그래서 아이폰으로 다시 로그인 하니까 200kb/s아주 좋아요 삼성폰 어플 지우고 다시 깔고 로그인 하니까 속도 아이폰 이랑 비슷하게 나왔어요 핸드폰 문제는 아닌듯요.가성비갑인듯 오래쓸수 있엇으면 합니다.
Works clearly, thanks) delivery was very fast order two cameras)
llegó en paquete bien tengo q probarla el envío muy rápido vendedor sconsejable
Extremely fast with 20 days for PB and well packed. Still put to work and make additional comments .. But otherwise note 10 for delivery and the store.
The order came quickly, the box is not crumpled, all the contents are whole, thanks to the store, until the camera called, after checking, I will leave a further feedback!!!
Came very quickly, a week earlier than the due date. Excellent image quality and sound from the camera and on the camera. When the mounting broke the bolt of fixation, it for some reason it is plastic, slightly twisted and everything. I had to change it to metal from handy. For a long time I understood why it does not connect, it turns out that it is necessary for him to stand the resolution to determine the geoposition what I do not use, turned on on on Pleasantly surprised that the kit included a power supply and a cord, as well as self-tapping fasteners and an adjustable mount to the wall or ceiling!!! Thank you store!!! I'm happy with the purchase! The rotation motors of the camera work very quietly!
Generally use a big bunch of not shied.
Good 슺, definition also shipping, connection diagram Okey
Fastest delivery, order 11.11 in 16-30, delivered 13.11 13-20 DPD. I take the sixth camera in the house, work perfectly, the application is convenient
Quality at 2000. Plastic cheap, memory card Noname. But everything works, and in the application, and to the registrar has attached. It is controlled well, in the night mode it also works
The order came quickly without a flash drive I put my own there is a card slot. I got a little worried about the settings. Everything works now testing. The wire is certainly short. In general, I took it for the house. Downloaded by code in the instructions
⭐⭐⭐⭐⭐ Main features of purchase: Arrived with less than 20 days All as advertised Well packed Had no customs fee Link with desconto→ https://s.click.aliexpress.com/e/_ AC5gzO Be sure to compare prices links below and see other options, add in CART and see the coupons available: (To browse links, copy and paste the links for the computer browser address bar) Xiaomi Mi TV stick→ https://s.click.aliexpress.com/e/_ A0mwtI Headset gamer havit→ https://s.click.aliexpress.com/e/_AUSSnK Mouse gamer razer→ https://s.click.aliexpress.com/e/_ 9v2iuc Smartphone 5G barato→ https://s.click.aliexpress.com/e/_ Ad2dhw Be sure to leave but this comment! Good shopping!!! ⭐⭐⭐⭐⭐
Brought very quickly, the camera and SD card for 32 GB work. There is only one problem, there is no way to disable infrared illumination through settings.
Missing to test it but shipping to been in 24 hours and on the 11-11 day which is when the more there is, there is how everything works at the moment
Good product and very fast delivery. The product is as description, as I was expecting. It's been very well packaged and it arrived in very good conditions.I recommend this product and store.
Arrived very fast, excellent product recommend Lack only test
The box came all over the place and the camera sounds kind of broken inside
It has arrived fast and well packed. The camera image is quite good and it has been very easy to install.
A 10, great perfect, super easy install and very good image quality
Checked and connected. Everything works fine. The card has not yet been inserted. Works on a lot quieter than the previous and bought for a very long time. In the program itself there is a function of tracking a person. Cool thing and really like it. Recommend. I will still order! Delivery month.
It looks like a toy though works, but are not successful still understand all functions will do another feedback
The goods came in a sooo mint box, but the camera itself did not seem to be hurt. Already tried in work. It's fine. It is very happy that it is not necessary to be on the same network of vayfai. You can look at a long distance. There is feedback (voice) tried to talk to retenke, only the frightening voice is distorted, but these are trifles. Bought to watch the child at night. Rocking night shooting is excellent. Many different functions-this is also very pleased. One significant Jamb (photo attached) that the charging socket is very close to the antennas and the charger that goes in the kit just does not go there. But they found a way out, tried charging from the phone and everything came up. In general, an excellent thing, I recommend)
Delivery is fast, the quality is good, it works without failures, what else is needed)
Very easy to set up, good image quality, simple and intuitive App, good night vision. Recommended
все хорошо. Не первый раз заказываю, до Крска шли месяц, все работает , приложение нормальное, фото со светом, поздним вечером (с ночным режимом) и днём.
If you do not want to wait a long time for a parcel from China, you can buy from me in the store "miracle technique" in St. Petersburg at Turku Street house 10 building 1 1 but it is available, you can touch and check before buying, I can also send to any city in Russia by sdek, With payment after inspection of the contents of the parcel upon receipt. The cost of delivery is from 200 rubles, depending on the region. My phone number is + 79052622038, there is watsapp and Viber. There are different products at low prices, see my site, (look for a miracle technique in St. Petersburg in the search).
The camcorders arrived very quickly in Spain. I am very happy with the camcorders. I recommend them.
Muito boa, tem aplicativo tanto para celular como notebook. A visão noturna é perfeita, funciona com o ambiente 100% escuro Também é muito bom para ouvir o áudio do ambiente (apesar de alguns ruídos) e também para falar com quem está no ambiente. A tomada é USA, precisa de um adaptador para o Brasil. Não vem parafusos para colocar na parede, só o adaptador, o parafuso num 6 atende bem. Recomendo!
Fast shipping best price terrific
Я покупаю камеры этой марки уже много лет. Эти камеры стоят у меня дома, на работе, на даче. Также, я дарю эти камеры друзьям, хороший и нужный получается подарок. По мере использования нет никаких нареканий. На работе камеры работают круглые сутки. Одна камера в таком режиме работает более трех лет. Пережила перепады электричества и грубое обращение. Заметила последние камеры более нежные и желательно покупать карты к этим камерам в магазине, вместе с камерами. Многие карты не подходят, хотя соответствуют всем заявленным требованиям и отформатированы. По моему мнению не стоит переплачивать за большое разрешение камеры, если вам это не очень нужно. Занимает больше места на носителе, хуже передает видео в реале и записи по интернету. Особенно если интернет не супер скоростной. Среднее разрешение вполне достаточно.
Доставил курьер, пришло все в целости, как работает пока не проверяла, напишу дополнительно
envio rápido y el artículo funciona perfectamente se recomienda totalmente...
Nice camera. Fast shipping. The box came all crumpled, when opened, the Mount was broken, but the camera is working. Wrote to the store, some of the amount was compensated. I recommend, + honest seller. Quickly solved the problem.
Cameras came in two weeks. Six pieces ordered. Five work. One does not turn on.
Everything exactly came quickly three weeks Minsk Connect will complement
Es como se describe. Recibido el artículo bien empaquetado y muy rapido. Hemos efectuado pedidos con anterioridad. Pendiente el presente de uso. Recomendado.
There is a small hemor for working with a memory card-viewing on the computer only through a special player. Otherwise all OK
Very good camera. Easy to install, good vision and the app is very intuitive. I recommend your purchase.
Super camera prišla kuriérom for 6 dní.