SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Checked on computer works quality acceptable
A good camera, there is not enough saturation of green color. The order arrived in 2 weeks in Ukraine
Hello! The product came in integrity and safety, the packaging is crumpled, but it's not a disaster because inside the whole. on the lens of the camera, the sticker is slightly shifted.
Got the camera! Works. The quality is normal for such crumbs. Thank you store! 5 Stars! 55555!
Не проверял
A good camera, it must be the original. For this money it is better not to find. Who is not sure that he can study the instruction, come by. The vast majority of discontent from this camera, as if it does not work, then it is a banal weakness of users who have not studied the instruction. Everything works, it remains to remember how and what turns on. All good. PS sticker al pidrilko, unglued first thing, the benefit of the traces of glue does not remain))
The camera came, everything works, the instruction is Russian better to Google
In the Samara region for almost a month. Video quality is not very much!
Доставка быстрая! На вид выполнено качественно! Пока не использовал, дополню отзыв позже!
Camera norms. Only pts long understood the use. The price is According.
Arrived well packed. Product looks good. Still'll tests.
The description says 80 cm cable and only measures 45cm. Everything else Ok. Now to load and test.
The goods are well packed, the kit is complete and corresponds.
Everything is as stated, it works as an analog camera.
The parcel came to Ukraine in 9 days. Everything corresponds to the description. The store and I recommend it.
The box was crumpled but the camera is like a whole while it works
Works, came quickly .... the packing is really not very good, there was a slightly crumpled box, well, though the camera remained intact
коробка пришла мятая, внутри коробки всё на месте...но как установить её я не знаю. буду походу дела разбираться. про качество не знаю что сказать
The camera is really mini, and quality = price. Only to understand it will come with both a video recorder and so norms. The parcel arrived on time.
Excellent camera, it shoots well, I'm happy
A small cube, until it was checked by the store sociable
I'm coming, now to prove how it works
Очень быстрая доставка. Камера рабочая ,рекомендую!
It came 18 days before Norilsk, the quality is visible to its cost, the body is good, and as I searched with the working mode of night shooting and I found it.
The goods came very quickly only a week. Tracked from beginning to end. In work did not try. I'll try to add
The goods came not protected from bumps. Lucky to have a whole box crumpled.
I got here on time and from before it seems they arrived perfect nothing else would be missing to check them out
The order arrived in Kyiv in 18 days. The order was packed well. The description of the goods is relevant, the quality of the goods is good. Satisfied with the order. I recommend the product and the store.
The Sent came 3 orders in one after everything is fine
In the work has not yet checked, but it looks cool, small, light. a set like everyone, a cable, a mount, a manual in English and a camera itself. I came quickly, if I like the quality of shooting, I will order more and be sure of this store.
The product corresponds to the description. In work did not check
They are beautiful hope that work don't even try
Thank you! The order really liked. Class!
Honestly, I thought it was not working. But everything works, with a card in 32 GB did not go work, but with 2 GB everything is OK, for 16 did not check. The record is normal, which can still be expected for such money. It's worth it. I'll finally see who's lying in the entrance.
I have not yet connected, I will cancel how to install
Fast .. Very happy.
The product came in a slightly mint package, but the camera itself and the components did not affect. I haven't checked in yet. How to charge, check and complement the review.
Delivery super fast... store recommend. The camera shoots, everything is fine.
Good camera fast delivery, can be used as a recorder in the car. But the strip of the color of the flag LGBT on any tear off)) I'll take another in my car service as a registrar
All as in the description. It came quickly. All OK.
Works! Quality is apparently acceptable. With long shooting is very heated. Night Mode does not take far. For this money, everything suits me.
Came in perfect condition, picture quality good quality sound very good.
Запись работает, остальные функции не проверял, правда качество между 720р и 1080р не сильно заметно. В интернете можно найти инструкцию на русском.
The cable from the parcel is defective. The computer does not see sq11 burning blue diode cable from the parcel photo1. On another cable sees sq11 burning red diode photo2.
Unfortunately, the flash drive for 64 GB does not want to shoot But this is not surprising) supports then up to 32 Although someone writes that works with 64 Work that works, the camera sees it, but the recording does not go. In general, it is very good, it removes for such crumbs quite qualitatively.
The parcel came quickly, in 13 days to Kiev. I did not check it, but the indicators burned when the button was nailed
13.11.21. Ordered. 01.12.21. Got it. I didn't. Thank you.
Wow, my product made the order 06/08/2021 and arrived 20/08/2021 super fast. Super store send fast, small product looks very good, will test and if I can give more a review about the product I do so?
Arrived ahead of time, well packed and beautiful, now need to learn to use.
Good fast delivery camera you're all fine thanks the store camera you're perfect