SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As usual reliable vacuum cleaner, fast shipping and delivery. All compatible with description
Dust is satisfied! fast delivery, detailed instructions!
The best acquisition I´ve made. The robot really cleans the house. I was insecure about the mopping process and it works. I have 2 pets and my house it´s very clean now. Highly recommend it!
Merhaba bu üründen 8 tane aldım bütün arkadaşlarıma biri hemen bozuldu sadece 3 gün kullandım lütfen yardım edermisiniz ?
Equipment first class, IN 100% meets your features! Express shipping!
It's like the description. Came charged for one division, when turned on, as expected, went to do the work) I recommend the store, sent on the day of the order.
Очень быстро доставили прямо до квартиры (2-3 дня, мск). Упаковано замечательно, двойная коробка. Много комплектующих в виде щёточек, тряпок, батареек. Регулируется пультом. При первом включении немного «осваивался». При втором везде все проходил по 2-3 раза, старался везде залезть, прочистить. Были сложности с поиском базы, в итоге все решилось с перестановкой базы в другое место. Классная штука, очень довольна! После/во время ремонта незаменимая штука. И на вид красивый. Брала по Акции вообще за дёшево с купонами, круто!
Help clean the house, and not have anything to hinder it,. Its price is excellent compared to its quality.
Доставка быстрая. Пылесос супер. Купили второй у этого продавца в подарок.
Excellent I highly recommend it for daily vacuuming. I got it in three days for the Saudis. Its only flaw is that mayji together has a mobile application so that the device settings are down and monitor the movement of the device from afar.
Look very nice and quality.
I ordered a vacuum cleaner for 11.11, delivered to the house 5 days before Moscow. With all the discounts and coupons came out 9800r, super price for such a vacuum cleaner! Noise is moderately like modern hand-held vacuum cleaners. We don't have carpets, but we have a dog. Copes on Hurray! A two-room apartment is cleaned in about 20 minutes, then put on a wet cleaning, a full water tank goes away and also on time. When connected, worked 3 times, everything cleaned and found out the room. Long brushes get all the corners! Purchase is satisfied with everything! Works in a day, in comparison with the fact that cleaning was once a month-this is just a breakthrough.
Works perfectly finally reached the truth with a surcharge on the soil that there was an error store incorrectly specified index and had to pay for the Messenger
Very beautiful and strong cleaning brushes ceramic and parquet Leave her in the place and go back to her after the time I cleaned everything Sweep and then replace the tank and wipe with water Operated by remote control and its money application
Delivery is super shvidka. Packing just wow. Included on-site, itself for charging. Charge schvidko. Odne Velika ale Vin kapets noisy, in the men zvichayniy Pilos so noisy, zvisiso minus. Saw zbirait Garno, parquet to shine a pint of nyogo. Z chimovchiem important is not Duge to cope, the type of thread on the rug, Chi kittens sherstini posmikav and Shiva. Ale shared enemy Duge Priem, reception rich, good subarunok.
The speed of delivery is above all praise (four days from the date of payment). The device looks extremely convincing, packaging, equipment, documentation-all in the highest category. Even batteries for the control panel and virtual walls are attached. The manual is competent and solid. The vacuum cleaner immediately found the base, worked for exactly one and a half hours and returned to it clearly, dust pumped decently. However, the logic of his movements is extremely incomprehensible: a small apartment (65 square meters) for an hour and a half he did not go around, because a million times times times times I hope, with time will be accustomed)) In general, the toy really liked, beautiful design and, it seems, good functionality. I will also test-and I will recommend to my family and friends. The store-respect definitely. Recommend!
Well, that's what I wanted. The requests were as follows: Apartment cleaning without carpets, apartment area 84 m, floor probably meters at least 60 meters. What I liked: 1. my own logic of cleaning, when the whole apartment passes, leaving no places to get, missed. 2. large enough garbage box. 3. it is not difficult to understand the modes. 4 you can assign cleaning time. 5. Despite the relatively low power rate (900 PA), it really became cleaner, removes on hurray, on the socks does not remain stuck with the fur of the cat. For a floor without carpets, I really recommend. And the most-most (about fast delivery all wrote, warehouse in Odessa)-bought for 3800 UAH (135 USD) on Black Friday.
Delivery as usual, fast straight to the door. The price on sale is also pleased. The vacuum cleaner itself meets expectations on the positive side. As the owner of the third vacuum cleaner iLife I can say that the changes, compared to the previous model, went only for good. It became more convenient to pour water, put on and remove the rag from the block of the tank. The presence of a virtual wall is also a big plus, which allows you to forget the door to the room with a carpet. Also very convenient is the block design of the vacuum cleaner, at which, unwinding several screws, you can get the right element for cleaning. In general, the vacuum cleaner pleases, working almost non-stop.
Came in 3 days nicely packed odkurza super in each zakamarek wjedzie recommend
Registered shipped from Israel. Actually shipped from China and in Israel you have to pay another close to $ 20 purchase tax. Of course the shipment is also long and not as expected when you say the product was shipped from your country of origin.
Vacuum cleaner chic. But it is written that the delivery from Israel and in fact it went from China and also paid the tax.
As described. The product arrived in 4 days by DHL from Poland. It works good. The time of full charge is 4 hours. The robot works for 1 hour during maximum mode of cleaning then it goes to the charging station automatically. It is scheduled but it can not be vacuuming and mopping the same time. Sometimes it's difficult for the robot to find charging station. For now I am satisfied with the product.
working great !! I am very satisfied from the results of both hoovering and moping on wooden floor. Recommended!! Also very easy to get accessories
Excellent vacuum cleaner, I order not the first time for friends. At home the same has been cleaned for a year.
I 've had this for a long time. I don't know exactly how long. I ordered another one for my husband's mother. She liked it very much.
Put in charge. Arrived in a week. Excellent.
bardzo szybka dostawa, obecnie robot się laduje. jak narazie wszystko ok.
Ordered 26.06, received in ukrmail 01.07. Works. Collected with the help of yutub. All components are in place. Cat in shock I did not communicate with the store. Shipping from Odessa
love it!!!
This machine is good
Well, super for this money and prosperity space 5 days for floors without carpets is very good for carpets took with a turbo brush. Very satisfied with all the useful and spare parts in access is not expensive immediately ordered
I am very happy with the product ILIFE-Robot vacuum cleaner V8 Plus, it meets the characteristics indicated in the article description. He does the cleaning work in vacuum mode very well, picks up garbage, dust, leaving the floor clean, and goes through the same place several times, leaving space very clean. The store sent the product by private and fast parcel, arriving well packaged and in good condition. I recommend the product, the seller and the store are reliable and will definitely buy another product again.
Delivery 4 days! Works like good, while on only a couple of times, later I will add a review, how to work at least a month
ty
Ordered 24/06/21, received the parcel 01/07/21. Parcel and goods (courier delivered to the door of the apartment) in excellent condition and quickly. Thank you! Already tested: 70 square meters removed without recharging; checked all modes. Removes in good faith, the carpet cleaned perfectly. Although in the apartment yesterday did a wet cleaning, but opening the garbage can is just awesome! :) :)))) with the store talked, good-faith, friendly! Thank you!!!
Odkurzacz dotarł błyskawicznie.Wszystko bardzo dobrze zabezpieczone.Wygląda solidnie. Po włączeniu wyjechał na chwilkę i wrócił na bazę ładującą więc nie widziałam go w akcji.
Express shipping! Robot was carefully packed. After the first try vacuum suction spisuje very well, not rides chaotycznie, not obija up nor blocks. Gathered plenty of dust. Póki what not testowałam still mopowania but now I am very glad :)
Great, works very good
The vacuum cleaner is just super! Very easy life with cleaning!!! In Ukraine came in 3 days. Removes qualitatively. If he misses the trash, I let him in for the second time, then everything remains. Mine is also good. With a lot of dirt can not cope, then you need to wipe with a cloth.
Not tested yet, well packaged... Received very quickly
Good product! I was very satisfied with first one. I ordered now the second one!
Fast delivery-4 days. According to the instruction, the first time was charged the night. Removes well.
Izcils robots! Liels, salīdzinot ar A6 modeli. Piegāof no Polijas uz Latviju 6 dienas. Paldies! Iesaku!
very good product. the first days the robot was working out the area, take a long time to do 1 small section. yet the 2nd day it runs much faster. the product take less than 2 weeks to be delivered to Sydney.
Shipping took time. The vacuum cleaner does not come from Israel as stated by the store - but I am very satisfied with the vacuum cleaner. It is easy to operate. Doing the work quietly. Did not get stuck. Definitely worth the price. I highly recommend. Thanks to the seller
very very quick delivery, i am satisfied. if IT Will work, i Will know tomorow, when IT Will be powered.
The very best robot vacuum cleaner , this is my 4th V8plus : one robot for every floor
Nice, but no salinity to call the home of daily
Je suis très satisfait. Livraison rapide, reste à tester la fiabilité et l'efficacité
good item. satisfied with item. Paid Tax 74 NIS. Still worth it. Item shipped from Cypres Wearhouse.