SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One of the best TV consoles for your money. Moscow reached 10 days. Track tracked. Without problems, I connected to the Internet via Wi-Fi. Yutubchik turns, movies shows, toys pull.
The parcel came quickly, a week in growth. The product corresponds to the description. I bought as a gift for D. R. son. I recommend the store, I take not the first already a prefix from this seller, I took myself, friends
It seems to work! it will only show time!
It's a bomb! Great thing. Works fine. Delivery is a bullet. Recommend.
доставка быстрая,4 дней, отличная приставка, заказывал вторую, спасибо большое продавцу!
All work perfect
The parcel came quickly to the store Pyaterochka near the house. All as in the description. It's all working. We will adjust the test in the course of the business, I will add that Yes as.
Thank you. Fast, inexpensive, without any heads. Set with remote control G30. That where to connect it is clear and without instructions, after 15 minutes already looked friendly cartoons))
From the box, everything is fine, everything works, everything I need from it gets. That would not suffer with the remote, connected the USB mouse, with it and the clave is not needed in principle)))
неплохая приставка, заказывал с голосовым пультом хорошая вещь, работает хорошо меня устраивает.
Посылка пришла быстро, хорошо упакована.TV BOX работает шустро, 4К без проблем, вообщем товар хороший!
It came very quickly! Fully corresponds to the description. Working capacity did not check yet, because. Prefix as a gift.
Не тормозит, но очень тяжело управлять родным пультом и пультом с клавой. С коробки только под широкоформатные ТВ или мониторы, под 4:3 разрешение не выставляется. для тех кто любит покавыряться в софте.
Verotyano for his money is one of the best offers. Shows the order is better than the last beelink. Supports HDR10 and Dolby Vision. Sent quickly, got everything in consumption
As TV box so far is good, 4 K yutub Hood, 4 K movies have not yet tested. The remote control is not Bluetooth but it works norms. Ordered together with a mini keyboard, she also norms but not Bluetooth (with a separate whistle), AKB there not to put only AAA batteries well and plastic in the clave so-so it would be better to order separately Bluetooth the same with AKB. P. S. Perhaps I'll add it later.
My first Android prefix... sooo long read, chose .. and stopped on this. I didn't. Works great, video in resolution p2160 (4 k) plays easily... for three hours of viewing heated to a temperature of 40 ". I put the right software and a ball. Delivered the courier DPD.
Installed several programs for watching movies and IP TV. Everything works fine. Prefix small, stylish
The parcel came in 4 days. Everything works. Only on the keyboard, the TouchPad is too sensitive are false scraps.
Доставка супер быстрая,все прекрасно. Спасибо.
Priedėlis atėjo iš vokietijos, jokių papildomų mokesčių, siuntą gavau labai greitai. Viskas veikia.
хороший, шустрый аппарат. все работает. Комплект брать нужно с клавиатурой. Клавиатура открывает возможность быстро писать в пойсковике, с пульта тяжко писать. В остальном доволен. взял 4/128.
Delivery for even faster than declared 7 days. For the first couple of days I figured it out and set myself up. The thing is cool, full-fledged Android with all the pluses. Works smartly, the picture on FullHD produces a chic one. Have root. I haven't figured out one problem yet. I took an option with a keyboard, when entering the text, the screen keyboard pop up, how to disable it until I invented, but this I think the problem is solved. In the rest, while the flight is normal.
Excellent prefix, works perfectly, tanks play, movies shows, works very quickly
Quickly came the prishechka, everything is fine) ordered her Bluetooth keyboard and mouse.
Great product. Smart TV. for those who want smart TV, an excellent option. I thought to buy a new TV smart, but this option is cheaper. Take it with the Airmouse. The old TV Samsun turned into an Android. We'll go back to tearing. Order came Mego quickly, three days.
Produto bom recomendo, o vendedor enviou no dia seguinte da compra, chegou com menos de 15 dias e não fui taxado!
It works perfectly. I recommend the store. Thank you.
Берите не пожалеете, три дня до смоленска
Good Goods, low price, fast delivery. Thank you store. I'll order more.
In Ulyanovsk for 11 days (and another earthen for 6 days today came). I think it's about the schedule of delivery of the transport company to the region. The prefix works (the aeromouse has not yet checked, but I hope that it also works, because. Came the parcel without dents and damage). I did not really understand it yet, but I turned it on for a sample. The Wi-Fi network caught confidently (strange), the video without brakes (although the router I have a weak signal). 4 K did not try-my TV is old (one of the first with HDMI). Although for him and so worthy image by default. The sound goes on the HDMI cable from the kit (although it's all haut). In the reviews of all the instructions in the kit in English. Was surprised-the daughter found there and at Russian (see photo)! The native remote is very responsive (but not very convenient)! In short, of the shortcomings so far I found decent heating! I have not put 64 yet, so I will not say in degrees! There is an idea (from forums and reviews) as without barbarism to solve the problem with cooling. But about this after completion (in additional. recall). Others have not yet revealed complaints!
Got it. The parcel came a week before the Ulyanovsk region. Took with a joystick-keyboard. With promo codes and all discounts cost 3200₽. Brought the courier DPD. Everything is whole, I did not try it. If there are any comments, I will.
Fast delivery and product quality, super indicate this store, top!!!
Быстрая доставка курьером, приставка рабочая, при работе не греется.
Thank you to come all right. Well packed. 100% in funcioamento
At the moment everything is perfect. Fast shipping, it took very little. Well protected.
Quickly came everything works the remote is not convenient to control
3 days works well, does not heat. The console is happy!
Like very fast, show ball, let's play, has Prime Video and Netflix.
Доставка 2 недели. Курьер вручил прямо в руки. Ещё не проверял
Fast shipping. I did not check the work.
Fast delivery. Still not tested but looks good quality.
Received in good time with AliExpress direct shipping. Good communication from store. Item as described. Will recommend to all my friends. Thank you. Tried the android box and it works perfectly
Delivery in Russia, Courier. Connected, set up in five minutes. Heating is not big. while it works. 128 gigs are. the store respect.
The prefix is super. The first experience with such consoles, so far everything is like. It came in a week to the Rostov region, delivered by the Courier home.
I came quickly to Krasnoyarsk, just over a week. Packed well. No damage. Works. While I understand. A little later I'll add how it works.
Works very well, delivered to Kyiv in 22 days by NovaPoshta.
Corresponds to the description. Took for a TV in the kitchen (24 inches Full HD). It seems to work even better than smart TV Sony Bravia, but it's not exactly))) by the way, Sony also tried to cling. The picture is super, but Sony itself when the menu leaves, constantly gives a notification of reconnecting HDMI. The problem of the TV (on the Internet a lot of people with this faced when connecting various devices, even PS), the prefix is not at all. During viewing all the rules. The store is sociable, answers questions.
It's just a bomb. Price, delivery, (courier home brought) quality. Everything was easily connected. Recommend. To the store Thank you very much.
Заказывал x3 на распродаже. в итоге спустя 5 дней продавец написал, что товара в России нет. договорились по доплате, и сошлись на x96 max. Отправлено через 5 post. ждал еще неделю, посылка долго не трекалась. но в итоге прибыла в пункт доставки. все целое и невредимое, приставка последней ревизии. все работает, но как пишут, греется. придется приколхозить доп радиатор. заказывал на подарок и прождал дольше чем думал , поэтому три за доставку
In appearance, very high quality goods. For work, the ability did not check.