SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works description exact Super!!!
Great prefix. Works well. It's not heated.
A good prefix, an air mouse is just a bomb, the most convenient thing if it fits.
Immediately requested, everything works fine, delivery Fast 8 days to Krasnoyarsk, the store recommend!!!
A regular prefix for a simple smartphone when it is not on the TV. Most installed applications are not needed. Works and does not hang (though only one evening test drive). Delivery is fast even with the fact that I ordered with delivery from Russia, and I had to wait from China in connection with a large number of orders, it came in two weeks, I, I
Everything matches. Delivery to Perm Region 14 days. I'm happy with everyone.
Everything came intact and safe thanks to the product ordered 2 times came quickly.
Лучшая приставка для просмотра всеобразного контента, 4К 60герц тянет без проблем
Приставка - огонь! Все работает, греется не сильно. Доставка быстрая за 5 дней.
Fast delivery from EU warehouse. Qood quality. Vieved a lot of reviews on this tv box: should be very good. Will test soon.
The prefix came quickly, but Toli marriage FAI badly catches three meters from the router does not catch three megabits speed. In 4 K does not pull at all, shit full of money to the wind. I'll try through the wire.
everything correct according to the description. thumbs up . will recommend to everyone
The store is reliable, I order the second time before this X96 Max +. There are no problems of delivery fast prefix reliable!
Everything came intact, exactly in time I recommend the store
Delivered to Orenburg in 8 days. Excellent prefix for this money. Cost $1900 for Black Friday. Fast, Asphalt 8 and GTA SA flies on the maximum chart, but it is heated more than 80 ° C, because immediately enchanted to it a small (40x40 x x x x Now there is no more than 62 °. I have Mi Box s and in comparison with it this on a lot of noise. Probably I'll have to go to Android TV, I'm getting used to it. The remote is not convenient, I'll order something better.
Very satisfied with both the store and the goods are packed Super, the goods are excellent, easy to manage will deal with and the child in Russian with ease put. With the Bluetooth mouse, everything quickly works movies pulls without glitches 1080 VI Fi 5 gerzovy to Murmansk reached 12 days revived my old TV. On the films does not heat up took 2877r. On Black Friday at 64G B
Fast shipment and delivery to Ukraine by new mail in 20 days. Corresponds to the description.
Without an additional remote, there are difficult difficulties in using the console, so immediately ordered a remote with an aeromouse complete with the console. Applications mainly with the Forum PDA. I consider the money for the prefix justified, the TV is the media center. Basically I watch the video full SHD, the prefix is heated 50 degrees Celsius, at 4 K the temperature rises to how many did not measure. I did not install toys. I can recommend to buy. There are reviews on yutub. 128 GB for me extra, I would think enough 32 GB for home use without games
Доставка до Новосибирска 13 дней. Пока работает
Paid on July 29, received August 17 TA. Remote with gyro in a separate package, slightly crumpled, but the remote is OK. The store is happy. I have not tried the goods yet.
One of the best TV consoles for your money. Moscow reached 10 days. Track tracked. Without problems, I connected to the Internet via Wi-Fi. Yutubchik turns, movies shows, toys pull.
The parcel came quickly, a week in growth. The product corresponds to the description. I bought as a gift for D. R. son. I recommend the store, I take not the first already a prefix from this seller, I took myself, friends
It seems to work! it will only show time!
It's a bomb! Great thing. Works fine. Delivery is a bullet. Recommend.
доставка быстрая,4 дней, отличная приставка, заказывал вторую, спасибо большое продавцу!
All work perfect
The parcel came quickly to the store Pyaterochka near the house. All as in the description. It's all working. We will adjust the test in the course of the business, I will add that Yes as.
Thank you. Fast, inexpensive, without any heads. Set with remote control G30. That where to connect it is clear and without instructions, after 15 minutes already looked friendly cartoons))
From the box, everything is fine, everything works, everything I need from it gets. That would not suffer with the remote, connected the USB mouse, with it and the clave is not needed in principle)))
неплохая приставка, заказывал с голосовым пультом хорошая вещь, работает хорошо меня устраивает.
Посылка пришла быстро, хорошо упакована.TV BOX работает шустро, 4К без проблем, вообщем товар хороший!
It came very quickly! Fully corresponds to the description. Working capacity did not check yet, because. Prefix as a gift.
Не тормозит, но очень тяжело управлять родным пультом и пультом с клавой. С коробки только под широкоформатные ТВ или мониторы, под 4:3 разрешение не выставляется. для тех кто любит покавыряться в софте.
Verotyano for his money is one of the best offers. Shows the order is better than the last beelink. Supports HDR10 and Dolby Vision. Sent quickly, got everything in consumption
As TV box so far is good, 4 K yutub Hood, 4 K movies have not yet tested. The remote control is not Bluetooth but it works norms. Ordered together with a mini keyboard, she also norms but not Bluetooth (with a separate whistle), AKB there not to put only AAA batteries well and plastic in the clave so-so it would be better to order separately Bluetooth the same with AKB. P. S. Perhaps I'll add it later.
My first Android prefix... sooo long read, chose .. and stopped on this. I didn't. Works great, video in resolution p2160 (4 k) plays easily... for three hours of viewing heated to a temperature of 40 ". I put the right software and a ball. Delivered the courier DPD.
Installed several programs for watching movies and IP TV. Everything works fine. Prefix small, stylish
The parcel came in 4 days. Everything works. Only on the keyboard, the TouchPad is too sensitive are false scraps.
Доставка супер быстрая,все прекрасно. Спасибо.
Priedėlis atėjo iš vokietijos, jokių papildomų mokesčių, siuntą gavau labai greitai. Viskas veikia.
хороший, шустрый аппарат. все работает. Комплект брать нужно с клавиатурой. Клавиатура открывает возможность быстро писать в пойсковике, с пульта тяжко писать. В остальном доволен. взял 4/128.
Delivery for even faster than declared 7 days. For the first couple of days I figured it out and set myself up. The thing is cool, full-fledged Android with all the pluses. Works smartly, the picture on FullHD produces a chic one. Have root. I haven't figured out one problem yet. I took an option with a keyboard, when entering the text, the screen keyboard pop up, how to disable it until I invented, but this I think the problem is solved. In the rest, while the flight is normal.
Excellent prefix, works perfectly, tanks play, movies shows, works very quickly
Quickly came the prishechka, everything is fine) ordered her Bluetooth keyboard and mouse.
Great product. Smart TV. for those who want smart TV, an excellent option. I thought to buy a new TV smart, but this option is cheaper. Take it with the Airmouse. The old TV Samsun turned into an Android. We'll go back to tearing. Order came Mego quickly, three days.
Produto bom recomendo, o vendedor enviou no dia seguinte da compra, chegou com menos de 15 dias e não fui taxado!
It works perfectly. I recommend the store. Thank you.
Берите не пожалеете, три дня до смоленска
Good Goods, low price, fast delivery. Thank you store. I'll order more.
In Ulyanovsk for 11 days (and another earthen for 6 days today came). I think it's about the schedule of delivery of the transport company to the region. The prefix works (the aeromouse has not yet checked, but I hope that it also works, because. Came the parcel without dents and damage). I did not really understand it yet, but I turned it on for a sample. The Wi-Fi network caught confidently (strange), the video without brakes (although the router I have a weak signal). 4 K did not try-my TV is old (one of the first with HDMI). Although for him and so worthy image by default. The sound goes on the HDMI cable from the kit (although it's all haut). In the reviews of all the instructions in the kit in English. Was surprised-the daughter found there and at Russian (see photo)! The native remote is very responsive (but not very convenient)! In short, of the shortcomings so far I found decent heating! I have not put 64 yet, so I will not say in degrees! There is an idea (from forums and reviews) as without barbarism to solve the problem with cooling. But about this after completion (in additional. recall). Others have not yet revealed complaints!