SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The headphones arrived as scheduled and were well packaged. They look very good and fits comfortable at the head and ears. The sound is clear, vivid and the level of bass is perfect and balanced. One of the best noise canceling I have seen. Very happy with the purchase.
O produto é de boa qualidade. O único ponto negativo é que o som é baixo comparado a outros fones concorrentes e o grave não é tão forte. Considerando o valor, vale o investimento.
Headphones are good, noise reduction mode works, delivery is very fast. Seller good.
Good headphones, high-quality sound. Came in a week or less
Simply amazing, is lighter than I expected, super comfortable and with a great sound and battery life. A surprise is the microphone be good, now it replaces alone the headset I utilizava before work. Enduring about 5 days practically + study. Or a wonderful. The only problems (but was already aware) is the input charging it be micro USB and not find it in app soundcore. But otherwise wonderful. Delivery led 15 days, fast and the best with a screening incredibly accurate.
Top arrived early!!!
great
All that produces Anker-Super!!!!!! The only negative is the packaging of the goods: (already a lot that ordered from you and is constantly afraid in what condition they will deliver... this time lucky, you can give a box a box
не знаю после вакумных.FIIL CC Pro какие-то тихие и басов мало ,уши потеют! короче не.надо верить обзорам!
Product exceeded my friends expectations, phone and audio material very good. Recommend!!
Хорошие наушники, мягкие амбишуры, хороший звук, жаль что нет Блютуз модуля а комплекте, даже в самых дешовых был через него и подключился к ПК.
Estou usando há uma semana e amando ele. O cancelamento de ruído ativo não abafa muito bem as vozes, o trabalho fica todo com o cancelamento físico mesmo, mas sons de helicóptero, avião, carros, ar-condicionado etc. o cancelamento ativo abafa muito bem. O som é muito alto, nunca coloco sequer na metade da potência máxima. A bateria dura dias e carrega rápido, é excelente. Coisas de que não gostei: 1. A luz verde do cancelamento de ruído, que quando ativo fica acesa e é muito forte e incômoda no escuro; 2. O tempo para desligar o aparelho. Preciso manter pressionado por muito tempo o botão power para desligá-lo; 3. Ao ativar o assistente virtual, no caso o da Google, o celular emite uma notificação altíssima, mesmo com o volume baixo. Acontece que o volume das notificações sobe assim que o assistente é ativado pelo fone, não sei por quê. De qualquer forma, isso pode ser problema do meu celular ou do assistente do Google e não do produto.
Headphones are excellent, there is no conect with a smartphone on the code ass or SBC, aptX, but the sound quality is fire, the noise is working. The ear cups are soft, the ears fully fit. Price with coupon and with all discounts came out 2100 rubles-just delivery to Sverdlovsk region for 2 weeks
very nice. well built, good bluetooth connection. the noise cancel feature works fine (not the best, but do cancel noises like ventilator and air conditioner humming)
Ajeebh
крутые наушники. звук хороший, но я не спец. все без проблем подключается
Too beautiful, had wanted access app saundcore but still is very good
Great phone. The major is very good and the battery also. Just thought he had integrated microphone, but not just same handset.
Product quality. The store sent the order quickly. Recommend the product and the seller.
The phone is very good the cost/benefit. Recomendadissimo. Will buy more 3 for gift.
А чё.. бодряковые. Ща нахлобучу и буду слухать.. тынц-тынц. Гы-гы..
Muito bom! satisfeito
Quite liked model, cost and benefit. Comfortable and good sound quality.
Nice product and powerful sound
это бомба! наушники супер.особенно шумоподавление. делаю ремонты. и всегда работал в маленьких наушниках. от них у меня появились болячки в ушах. но от больших наушников у меня всегда болели ушные раковины. эти наушники настолько крутые что ухо полностью погружается внутрь наушника и никакого давления на ухо! я очень доволен. иногда бывает треск если прыгнуть или сино топать при беге. в основном слушаю аудио книги и на полной громкости целый день. после первой зарядки я слушал их 5 дней!! это вообще нереально круто. самый лучший продавец с качественным товаром. отправка и доставка супер быстрая. anker forever!
Mass, great quality codec AAC Hi Res Audio
Fone muito bom! Super equilibrado o som, porém pro meu gosto ainda usei um equalizador com mais grave seco e ficou excelente! A cor azul é mais bonita ainda pessoalmente! O microfone é um pouco estranho, mas quebra um galho momentâneo. Cancelamento ativo é OK, nada absurdo mas até funciona. Ficou bastante confortável na cabeça.
Excellent Product, excellent quality, excellent audio, all perfect!
Anker is outstanding!!! sound quality need is fantastic!!!
-Great product good quality, arrived very quickly as expected, in perfect condition.
muito show top
Very quickly came to Mo. smart sound. Very pleasant tactile sensations. There is a cloth cover, also pleasant to the touch. The color is rich and solid. Definitely worth their money. The sound is clear and deep, the noise works perfectly. Purchase is happy with the whole family, there is a desire to buy one more
Very good product, features described, the product was shipped quickly and arrived undamaged.
Excelente custo benefício, áudio muito bom voltado mais para os graves que é minha preferência.
Excellent product. Very beautiful. Arrived very quickly.
produto de qualidade . comprado na promoção das 21h , não fui taxada e chegou antes do prazo. Vendedor enviou rápido também .
Very good, comfortable, well built and sound great! The blue color is very beautiful in person.
Good headphones for your money.
Premium finish product! Just put in ear you already realize a very large external noise reduction. With the noise canceling activated you practically not listening the person speaking with you in your front!!! Top too!!!!
I am very happy with this phone. The sound quality is really awesome in that price range. The battery lasts many days if used for a few hours on. good bass sound clean, tridimensionalidade, perfect. The ANC gives a mitigated when a neighbor boring doing some domestic art, but just cancel those noises constant until about 40 dB but passes very high tones and sounds destoem. Was the best purchase that I could have done so far in platform.
Not received the product because of the office, it took the delivery and shipping to several other cities and when came to delivery said refused and returned to the sender. Was repaid very fast maybe being transported by AliExpress Standart ship that takes care of any problem related to shipping and the store not involved. Open dispute on 21/07 and was refunded 25/07 and received the refund 27/07/2021 on my card.
Fone com muita qualidade de som. A Anker nunca decepciona em seus produtos, todas minhas experiências foram boas: Soundcore 2, Motion+, Life Q20... o Cancelamento de ruído ativo funciona bem e a bateria é a parte mais surpreendente, o fone passa vários dias sem precisar ser carregado.
AMAZINGLY BEAUTIFUL PERFECT STYLISH CRYSTAL CLEAR SOUND Thank you for everyone in this store
Honestly, I do not have much to compare, from overhead, but purely on the feelings, they behind their 4 K play perfectly, the pads are soft, they sit comfortably, straight in general, nowhere pressed anything, did not press, straight comfortable, about the sound, I like everything, There is also a bass, if the noise is turned off, the bass becomes more, the middle frequencies, the upper all is heard, the special yesterday rock and the instrumental listened, there. But much quieter, the only thing, the wind still hear, by micro, there is disputed, It seems not bad, but as if you say in the pipe, for me there is still three minuses, 1 charging from micro yusb, wanted a TYPS, there is no a bag and when you remove from your head, they do not pause, but like there is an application for them, you need to download, there look. Ordered from Russia, with a coupon and protocol came out for 3600, arrived in 5 days, two of them sent
Noise reduction in my opinion works pretty well, but does not press on the ears without music. The materials are soft and pleasant. Everywhere there were stickers from scratches. The sound can't be appreciated because of unprofessionalism; I like it. I would like to see the turning mechanisms a little tight, or some kind of raging. I am pleased. Earphone I like
حلوه والله ومريحة للاذن و عزل الصوت جيد، هذا من اول استخدام وسهله بالاستخدام و تشبيك البلوتوث برضو سهل. شكرًا عبدالمجيد الجبر
Although the shipping time was quite long the product finally came and its sounds very good!
Is perfect and no damage. Bought for resale. Very satisfied customer.
Excellent. Noise cancellation is very efficient.
Produto com ótimo acabamento, chegou em 24 dias no interior do RS. Paguei 256 reais, não foi taxado. Tinha um Edifier W820BT e achei o grave do anker mais seco, ótimos agudos. Em resumo vale cada centavo.