SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Headphones are normal, let's see how much will keep charging
Our, very good. Never seen such technology wireless charging. Battery looks TA lasting days and days. TD not spend the day with the, but still, carries very fast in computer. Within 30 min, box carried all. Incredible. Very good. And pampering, stay with the picture of my Cabrita.
After 2 weeks of use the almost perfect sound as they are delayed audio the battery is perfect as it lasts a week the charge could even say more but that depends a lot on the user too supports falls
El producto llegó antes de la fecha indicada por el vendedor, el embalaje un poco simple, llegó algo dañada la caja del producto, sería ideal si viniera mas protegido. La calidad de sonido acorde a lo señalado, buena cancelación de sonidos externos, cómodos.
Excellent price exceeded my expectations. Seller sent the request on the same day
The package arrived very well packed, and despite not having tested yet, like everything in order
Exelant product equal to advertisement I arrive very fast
Everything is gorgeous! The Courier took more than one week!
They are nice and very functional
Did order 22 Jun to 19H30 and day 23 was sent. Received 30 Jun. Fast and efficient until now. Downside: packaging crumpled.
Super fast delivery by courier!!!! All the whole, we charge, I'll add to the sound quality later
The product arrived well the sound power is wonderful thank the store and I recommend buying it
Product came as described, is very good, lasting battery. Efficient.
recebimento rápido. produto lindo funcionando certinho amei.
In total 17-TL customs presentation fee and tax came out, the sound quality of the product is very good quality. Microphone quality is a click low as if .. The battery life of headphones is also based on 4-5 hours.
Super rychle dorucenie ... :) Vsetko funguje ako ma ... kvalitny zvuk aj volanie je dobre cez to ... odporucam dakujem max spokojny z vyrobkom ...
Three days to the house from a warehouse in Russia in Voronezh. sound norms, in the set of three hoyashki under a different hole in the ear. Charging case, charging cable. In short for 750 rubles. Touch Bluetooth headphones. Push once-pause, two times left-back track. Right two times-forward track, Three times on the earphone left-quieter, The right one is louder.
I tracked the parcel, I did not communicate. The result is happy. I take the second pair from this store. Happy. The price ratio corresponds to the quality. But the packing would like to strengthen. I advise both the seller and the goods. Thank you.
Well, what can I say about, like work, delivery about 7 days, and all as usual box crumpled, this is our mail
Доставка очень быстрая. Наушники хорошие. Звук громкий. Пришли заряженные на 64 % . В микрофон слышно хорошо. Советую к покупке
Arrived lit from China with a charge anyway by 50%. Hope they are excellent also in sound.
The product complies with the description. Express delivery even earlier than expected. Everything works. I am very satisfied with everything except the packaging (not good). I will recommend it again.
It came quickly. The box is worn out a little. But everything works.
Super fast arrived in less time than expected, recommend store!!!!
Volví a pedirlo porque uno de los audifonos fue extraviado (incluso así, ese lo mantuve por un tiempo porque funcionaba perfectamente). La batería dura más de 5 horas, se carga en una hora y la caja da como para cargarlo unas 5 veces. Se escucha bien y trae varias gomitas para que elijas según tu comodidad. Además, el envío fue de doce días hasta Antofagasta (y la vez pasada tardó 13 días a Chillán). Lo volvería a comprar sin dudar.
Товар пришёл быстро, только помята немного упаковка
Today my order within gotten…. Was tidy and well packed…. Nice quality of sound sit comfortably in your ears… find it nice and good earphones… thanks very much… top
رائعة مطابقة للوصف تماما، وصلت في أقل من شهر إلى المغرب أوصي بهذا المنتج
Good and cute materials good s sound strong enough but the bass not so much but the other cool cool cool are not USB C charger
It's the seconds you bought are very good you listen n well, the bad for calls is heard a lot of noise but for music, videos goes great, battery lasts quite a lot.
My first exchange came to apply.29.75 customs tax came out. If we come to the device I did not expect this quality product really good. Seller immediately shipped 12.gun I recommend I received delivery. Thank you to the store
Very good so far am testing the battery life, good sound quality
About packing. Satisfactory. The box was slightly crumpled and torn the edges of the box when it came out of the wrapping film, perhaps it happened during the carriage. And so everything works fine.
Excellent headphones, was completely satisfied. In the ears sit tight, sound cheerful, connect quickly, for such a price more than a good thing.
The headphones are in great working condition. Box arrived a little wrinkled, but nothing that affected the product. The shipping was fast, but to arrive in Brazil slowed slightly, finally arrived in 20 days here in Paraíba average. Super recommend!
Like product quality, fast delivery and the store is very attentive. Highly recommended!
Good packaging fast shipping thanks to the store
The order came quickly, the charge was 57 stood at 52, the sound is satisfied, very sensitive to the fingers, include Google Assistant, satisfied with the purchase, did not write to the store to
Good product matches description reliable store answers questions fast shipping recommend seller
Headphones fire for such money, I did not expect it myself. I recommend the store, they work for five. The cargo was fired, always in touch. Then I'll order a friend. Bomb!!!!!!!
супер. очень доволен! рекомендую. звук нравится. вид классный. прислали в Челябинск за 4 дня. в очень все очень очень класнно!
Пришли за две недели,курьер предварительно позвонил,и мигом доставил )все отлично работает, спасибо продавцу, обязательно закажу ещё!5++++советую всем )
Excellent, it's the second I buy and all ten. It took a little longer to get there than I thought, but it came.
Got very quickly the courier brought yes doors well done guys.
да недорогие, но звук меня устроил на все 100%. на удивление хороший звук и даже басы есть.
I did not check, I will check, I will write a review, in general the parcel reached quite quickly, externally corresponds to the description
Very cool earphone
Come quickly. The sound is normal. Caught up immediately. The case is healthy, of course, the size of a pager. Very pleased with the indication of battery discharge in percentage. They turn out to be sensory)) I somehow missed this moment.
Product met all my expectations. Fast shipping and not taxed. Recommend store.
I'm from Mexico and it only took two weeks to arrive, I tried the audio and it's pretty good for its price, plus every hearing aid is independent and the pairing is very fast, you can watch a video and you don't feel that delay, In addition to being able to have the connection even after separating more than 5 meters and two quarters away, excellent product price quality. The packaging came in a little wrinkled but the product worked great