SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent headphones, was completely satisfied. In the ears sit tight, sound cheerful, connect quickly, for such a price more than a good thing.
The headphones are in great working condition. Box arrived a little wrinkled, but nothing that affected the product. The shipping was fast, but to arrive in Brazil slowed slightly, finally arrived in 20 days here in Paraíba average. Super recommend!
Like product quality, fast delivery and the store is very attentive. Highly recommended!
Good packaging fast shipping thanks to the store
The order came quickly, the charge was 57 stood at 52, the sound is satisfied, very sensitive to the fingers, include Google Assistant, satisfied with the purchase, did not write to the store to
Good product matches description reliable store answers questions fast shipping recommend seller
Headphones fire for such money, I did not expect it myself. I recommend the store, they work for five. The cargo was fired, always in touch. Then I'll order a friend. Bomb!!!!!!!
супер. очень доволен! рекомендую. звук нравится. вид классный. прислали в Челябинск за 4 дня. в очень все очень очень класнно!
Пришли за две недели,курьер предварительно позвонил,и мигом доставил )все отлично работает, спасибо продавцу, обязательно закажу ещё!5++++советую всем )
Excellent, it's the second I buy and all ten. It took a little longer to get there than I thought, but it came.
Got very quickly the courier brought yes doors well done guys.
да недорогие, но звук меня устроил на все 100%. на удивление хороший звук и даже басы есть.
I did not check, I will check, I will write a review, in general the parcel reached quite quickly, externally corresponds to the description
Very cool earphone
Come quickly. The sound is normal. Caught up immediately. The case is healthy, of course, the size of a pager. Very pleased with the indication of battery discharge in percentage. They turn out to be sensory)) I somehow missed this moment.
Product met all my expectations. Fast shipping and not taxed. Recommend store.
I'm from Mexico and it only took two weeks to arrive, I tried the audio and it's pretty good for its price, plus every hearing aid is independent and the pairing is very fast, you can watch a video and you don't feel that delay, In addition to being able to have the connection even after separating more than 5 meters and two quarters away, excellent product price quality. The packaging came in a little wrinkled but the product worked great
The product is what it looks like. For my taste it is not so comfortable, perhaps it is a lack of custom, with the use I will see if it suits me. The sound is fine, but not as much as I thought it would be, it's a bit short of bass. The battery lasts pretty well, I used it for more than two hours and it had more than 50% left. It has good range, I would say excellent in open area, about 8 or 10 meters. What I don't like is that it's half-tedious touch, very sensitive and hard to get used to functions. Anyway, 5 stars for fast shipping and delivery and description.
They sound great, they're very nice. The battery lasts quite a bit. It took 3 weeks to arrive in Colombia
Just like the description. Fast delivery. Recommended.
Blueprints, blueprints, blueprints, blueprints, blueprints, blueprints, blueprints, blueprints, blueprints, blueprints Տուփը լավ ճմրթված էր։
Всё супер дошло быстро и отправили быстро продавец молоток, послушаю отпишу потом.
kulaklik guzel ama 23 gunde elime gecti cok gec geldi daha hizli gelebilirdi.
Crumpled box. For 440₽ will go. Sound patient. It came quickly. I did not communicate with the store. Tracked
Шнур мини usb. Время работы неизвестно
You can get the product without very nice thinking. Made of good quality material is clear and heavy according to size. It also has pover bank feature that can not charge a phone but it saves you even if at a difficult moment. The sound quality is pretty good I haven't spoken yet. I write here again when you do the call Test by phone thank you to the sending company soon and for sending nice product ..
Arrived very fast and well inbalado
In the ear lie comfortably, do not fall out. One charge at maximum volume is enough for 2-3 hours, at an average volume of up to 4 hours. The capacity of the box is enough for 6 more charges, total 12-24 hours. Ability to charge other devices from the box. The sound is excellent, but almost no bass. The microphone is total shit, everyone asked, they say that I'm heard from the bunker.
Delivery to Volgograd is fast. Ordered 04.11 came Courier 07.11. Took for a gift with express delivery. Price and quality is good. Recommend. I did not communicate with the store.
Excellent! Highly recommend!!! Sturdy and durability.
Livraison rapide vers la Belgique à peu près 10jours maximum. Super écouteurs, ils tiennent bien dans l'oreille même pour oreille de petite taille. Facile à utiliser et pratique avec le pourcentage de charge affiché.
Recomendo, fone muito bom, tudo conforme o anunciado, recomendo o vendedor. Tudo certo.
Great product, sound quality to be better than the JBL, serious Super clean a beat very pleasant to hear this phone has. Less than 1 month for River White Acre.
The headphones came very quickly, they work, the case was discharged, now charged, everything is fine, they play well, the management works. Wire for charging the case in the kit. The only question I had was about spare rubber bands, why are they 3?
Thank you very much for coming in 14 days.
Ordered on July 5, arrived at the point of issue on July 8 (AliExpress said that there will be 9-10 numbers). I ordered headphones in white. The box is slightly crumpled. The appearance of the headphones does not affect in any way. Included in the case, headphones, replaceable ear cups in the number of 4 PCs, on the headphones themselves already worn, charging wire micro-USB and mini instruction in English. Headphones came with a charge of 60%. I order not for the first time, but in the third) so I will have enough charge for a week and know what to expect from these headphones) with the store did not communicate,,,
The order well packed, but hearing aid boxes always arrive battered, but the hearing aids arrived complete and in good condition, communication with the store is really lousy, The seller hardly ever answers people's questions and concerns and when he answers the messages he does after 4 ö 5 days if any. The order took a little while to arrive but it was not the seller's fault if not by customs, it lately takes up to 10 days with the order in customs, it seems to me too long compared to other times when an order did not last more than 2 days in customs. From the rest all very well. I recommend the seller 100% PSDT: The order took a long time to reach my city of residence 23 days in total.
Very good hearing aids, very good listening. Recommended.
Arrival in 9 days. For now we'll see when I use them the most
Came a little crumpled, the case and headphones connected quickly and without problems, play worthy!
A product that matches the description great for the price, as usual it is not the first time I buy from this store I recommend it thanks again.
wow Amazing product Top Top
Box is a bit bangle drawn, but, Product is for no more than. Received in days only. Shipping and caustic with good dish ^^
I'm surprised! It arrived almost a week before the agreed, the box arrived crushed, but inside everything is complete and in good condition, it had a 50% load so I immediately tested it. And it works excellent, very good sound and at least in my ears it is tailored. Then I'll leave my opinion when I see the battery life and its operation with the use. So soon, highly recommended!
Very good, satisfied with the purchase, besides having a sound good still has emergency charge for mobile
Hi store came to me very well and works great everything great thanks
Quality products, match your description, thank you store.
Porchkata pristigrón bruzo-for 3 cedmizi. Talk to the descriptor! Sound jams and a microphone in kschi, Dobra se Chuvash, but Misla Che is weak! Kato's a rush.
Is all that says, show!!!
Arrived very well packed, and very fast Like very recommend