SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. Thank you.
Thank you for the fast delivery! The sound is excellent, the bass is normal!
I do not take it for the first time. Good sound. Long hold the charge and physical switch.
The goods came late mail just a miracle high-speed goods from China come faster than from Moscow, although also go through Moscow. Headphones plastic conveniently sit workers took as a gift to the child does not look bad completely until tested. Delivered the courier to the house is strange usually to the post office goods comes pleasantly surprised for what I put 4 for delivery.
Corresponds to the description. The parcel came, quickly. To the store and delivery service, respect.
bien
отличные наушники, блютус работает, звучание отличное
The sound quality is not very good. When you turn on a loud sound, you always need to do a quieter
Product with great value. Well packed. Received very quickly.
Excellent headphones, sound at altitude. Take it will not regret it.
The headphones came in 5 days, delivered them to the courier directly home. In general, the quality-the cost is directly proportional, even the box is not, were wrapped in a package.
Good headphones, came quickly. I'm taking second.
To the TV and phone connected immediately, the sound for such a price is good.
To the city of Tver The goods came quite quickly. A little more than a week, the only other color Ordered. It seems to work, the sound is not super of course but will go. Still not all tried, connected to the phone and to the computer through the phone on a special program because. The laptop is in repair. I ordered the adapter so that the computer also had Bluetooth, so just in case. Thanks to the store, I recommend!
Everything is intact, took for TV sometimes to watch a movie. Came charged by 80 percent. The phone was connected on Bluetooth without problems. Sound at 4. for sometimes I'll listen to it.
Super, the quality pleases for such a price and the charge holds for a long time
All Agon, connektoshchem quickly, sound norms. We came to 70 percent charged. For how much charge I will check. Recommend
All has come, yet has not yet checked, but I think work, I order already the second time
Good headphones, I take the second. Compared with previous ones, the maximum volume and slightly less bass (low frequencies) are reduced.
Good headphones. I use this for more than a year. These bought the second. I take it for TV. To watch the rest sleep. For music lovers will not work. And for TV and games on the PC is the most. When the AKB sits, you can use from the outlet. Also can connect aux wire. The radio did not catch any station, but I do not take them for the radio, so I'm completely satisfied. I recommend as home headphones. Somewhere on the way to use did not try, maybe also good. Delivered to the Chelyabinsk region in five days. Very fast.
уши бомба, беру вторые и рекомендую знакомым, конектится ко всему на свете, можно говорить по телефону, собеседник слышит тебя хорошо. звук музыки тоже очень очень, не 100 балов конечно же, но для телика, игр, и ТТ точто надо!!!
A week before Krasnodar, I took everything for LG TV, headphones are adjustable for a large head fit.
Yes, the ears came to work, but I expected more, I looked at the intersted bloggers, in general work noooo. ..... Don't wait for chegoto if you're a music lover. And so in order to just be that and then the norms, if the quality is not very high in priority. Tatto for this money will go. And of course the store did well, that the promise did not do everything here. Recommend it. It's just that in the headphones the main thing is one of the .. Quality LLC sound. That's for money and ears, all good health. Take care of your health. ........ From doctors 2021
Light, cute headphones
Little ones push their ears. And as a headset does not fit, I can hear the Coke as if I'm far but clearly. The sound is clear. Battery 400 MLH
The sound is medium, it came quickly, there is a smell
The headphones came not quickly, but very quickly! Headphones are super, I recommend the store.
звук хороший имеется эквалайзер и звукоизолирует очень хорошо
That's the second I buy. At the moment it works properly.
Excellent goods, delivery less than a week, I take the second time
Cool ears. I recommend it to everyone.
Ordered 23.07, received 13.08. Track tracked. Headphones the child liked. He's very pleased. The only negative-the headphones came without a box, but in the air bag. Product and store recommend
Good
Headphones work well, the microphone works badly.
Headphones are good, very convenient management. The store quickly sent. In Ukraine delivered mist Express. Minus headphones-sweat ears.
I have been using it for 2 months already. Good headphones, the battery holds more than 12 hours, comfortable, inexpensive, satisfied. Fast shipping. Thank you.
I ordered from Russia, came for a week, packing hard foam, like all the whole work well. Thank you!
The parcel came quickly. Everything works. The headphones connected to the TV without problems. For such money-an excellent choice. Thank you.
Good headphones, thank you!
всё пришло вовремя, всё работает. Спасибо
Very good prouct for the money. This is my second pair. The first I bought more than 3 years ago and they still work, just the battery drains a bit quickly, so I just get new pair. Good sound quality and bass for not very pretencious person like me. Arrived quicker than I expected. Will continue shoping from this store.
For their money is not bad. sound norms. For a child just right.
Shipping fast. I order the second, the first one after 1,5 one ear sound disappeared. Ordered the second, I think the sound in the first was better. And so on 4 sound.
Good headphones, the sound is excellent. Come quickly.
Delivery 27 days Ukr. p cord 3.5 was not working well for this money class. this is the second here