SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in 2 weeks in Krasnodar. The quality of the camera and rollers is good for such a cost. Aqua box checked in the bathroom, does not flow. Recommend.
Good camera, many fasteners, fast delivery
It's fine. It came quickly.
Looks good, haven't used. Delivery took longer (GLS) but there can store nothing to do. Good communication with the seller
Camera bomb rocket super fast delivery good quality video excellent equipment for all occasions.
I think this is a very good option to understand whether you need an action camera and how to handle it. About the quality of the photo and especially the video is better to say I will not, you understand yourself that this is not a GoPro for 40 thousand.
From this manufacturer, I haven't had a camera yet. Thanks to super discounts, it was possible to take a good price at ocheeen) about the package, for delivery. Average .. I will not say that it's bad, but I will not praise. Although the delivery itself is fast and the track is normal. About the product. The overall impression is very positive. Equipment, quality of materials, assembly, all liked it. For this, solid 5 stars. The camera has not yet tested fully, I want in good mode, on a bicycle. Total: the store and I recommend it. All successful purchases
Fast shipping. Full set. I have not tried to shoot yet. I think the child will be very pleased. Thank you store!
Arrived right, works all normal! Recommend!
Купляв з купоном продавця на 20 доларів. Трек номер продавець дав через 12 годин. Все в порядку.
The store is congratulations, excellent product quality, cost effective top!
faster than expected: ordered 11.11 received 3.12. good set of accessories, orange charging cable, spare back panel for underwater case. no underwater square box. powers up ok (battery shown full). haven't checked the footage yet. different body (molded vs. stencilled labels for microSD) and underwater case (bigger latch) comparing to the H9R i bought 2 years ago.
Fast, fast. At first glance, everything is fine. After the test drive I'll add. And today I am very pleased with the delivery, packaging and external inspection.
The parcel came very quickly 2 weeks, packed perfectly. Camera price-quality. Cheap! Even for the DVR does not fit. Quality is not a fountain.
A cool camera, a menu, everything is simple, in the water down, does not pass. many of what details, until I know what I'm going to do, I'll go to go
The camera was sent and arrived very fast. All complete. The video and photos were made with herself. The picture is very good, for first Test was satisfied.
Delivery was very fast. While buying is happy. Got a suitcase in which in addition to the camera 24 more items
He got to Mexico fast, looks like everything's in order with the product
Not taxed, picture quality surprised me, am very satisfied! Just wait durability it…
Ha llegado a Barcelona 11 dias antes de lo previsto. Todo correcto
Everything is fine only recording sound bad and so all the rules
Arrived all OK, no charge. Tested recording about 40 to 50 min engraving 1080p 60fps by battery.
Very assorted supports I lack to test how long the batteries last but my first impression very good quality and super fast shipping
Cost-effective! Received in 18 days without fee. Recommend
Camera top, was amazed at the quality of shooting. Tip who buy, alias 2. buy with 2 batteries. The second, invest in at least a ring light, for camera or miracles without lighting at least decent. Loved the briefcase and everything works perfectly. Original camera, can buy. Arrived in 12 days calendar SP without tax or postal rate. Ah, memory card if possible buy above class 10, it used a card Micro Sd class 10 and 4K granulou picture, used a top where the rate is 90 MB/s, was the perfect 4K
Lovely item. Arrived 1 day before the 7 days deadline. For daily use, EKEN H9R is a perfect action cam for beginners. I recommend it!
Excellent camera, arrived very fast 15 days. All as the description.
super fast delivery, product look like accurate,will be to tested.thanks.
I'll lock it up. The floor is sewn into the Sobi, the other on podarunok. Delivery shvidka. The salesman is mixed at my other day with Collier on Zhovti, the yacho is not the South hour of the castle. The camera at FullHD is kind. The water is not warmer, the water is not Duge. Timelapsi znimaya yak okremi photo, potim trema zvihati on computer. Yak registerator is not dugely vicoristovati-do not start the serving room. Gobbled by yakysna, ale short focus gives her a Duge of mixed fish-AI efect. Reviews 3 by the battery reviews are not squash, the zlamati shaved. There's a bomb outside. Taking one to the brother's podarunok.
До Калининграда пришло в принципе быстро,комплектацию брал 5,пока не проверял
Spectacular! Small quality images produced is fantastic.
Shipping fast. Packing is intact and presentable. The quality of the photo and video is quite good. Of the minuses only battery capacity, total 620mAh.
great communication, camera in really good condition! propably I will order 1 more!
Fast delivery, good store, not theater the camera, soon will give around kayak and make some action videos. Worth!
The box is not sealed, the package corresponds, the remote works, delivered for 4 for the Samara region
Fast delivery, comes very well packaged, with endless accessories, tested camera handling and the rest of the time well comes with two batteries and is easy to handle, no moment views of the photos made, the manual is in English but easy to understand, You have to format the sd card in settings and first put the language and features you want to use in the camera. When I try it right I'll comment again
Camera meets the described. It feels firm, somewhat rough software but easy to use. It included all the accessories of Option 8 I selected. It's really worth it.
Is my second camera, and all OK, this chose one with remote control. Super fast, honest supplier, recommend.
The store is huge, thank you, delivery to UFA Super fast 3,5 days and the order has already been received. I ordered the kit 7, everything is as in the description. Did not include, checked only integrity and content. Everything pleased. I took not myself took my daughter for a gift for the new year, I think it will be just happy. I definitely recommend the producer!