SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent and have not yet tried only receipt of goods only three days and was received
Посылка была доставлена всего за неделю.Пока что пылесос работает без проблем,что будет дальше покажет время.А пока что я всем удовлетворен и ставлю продавцу пять звёзд и всем рекомендую и товар и продавца.
Excellent as extra cleaning and do not sing about routine
This is not the first vacuum cleaner of this company. price, quality-perfect! fast delivery! Definitely recommended!!
Супер ! Спасибо
I came very quickly, in 6 days. delivery by courier.
Good Robot, fast delivery, everything works
The vacuum cleaner is wonderful! Delivery to Israel just over a week to the door by messenger. There is a time-setting timer for a certain hour for every day
Это первый мой робот-пылесос. Сравнить не с чем. Но как собирает пыль и протирает полы мне нравится. Работает каждый день. Управляю с пульта. Виртуальную стену видит.
Delivery is super fast: ordered on Thursday, Sunday already received. Successful purchase, the vacuum cleaner met all expectations.
Works great, just love it’ Even Abby, my shiatsu seems to like it’ The remote is nice to have when using it’ Thanks to the Seller’ I may have to get another one for an additional part of my home’
Delivery faster than expected, on the carpet rides well, cat's wool collected. The cat was nervous at the same time, she never saw such a fluffy (wool with a hole) when she stands on the base, I think she will get used to it. With obstacles copes well, noise even at maximum is much quieter than the usual vacuum cleaner. I'm happy with the purchase, the store and the store I recommend. Yes, and the main price is normal only for stock and with coupon and so we can find cheaper, it's up to you... All good purchases on Ali.
Very fast delivery, courier to door. As for the vacuum cleaner, it is collected very qualitatively. Simple control, there are three modes: walks on the wall, snake, spiral and charades straight lines. The automatic mode is that all modes alternate in some one known order. In the kit there is one limiter, bypasses it at a distance as well as a base. In the end, the vacuum cleaner removes carefully enough, every day removes this container (see. Photo, long-haired cat). After that, you can start on a wet cleaning, replacing the container, cleaning is not full of course, but all the fine dust will collect on the rag. There are no carpets.
Not yet delivered gift
The product reviews the description, priyshov for 5 dnev through ukrpotta. It was dry, and potim Vologe went on. Misleading.
Delivery delayed for 10 days from the promised time. The store quickly answered all questions. The vacuum cleaner itself is on charge. I'll check it out.
A good quality robot for its money is dystable. Not talking
Arrived in 2 days! Super top !!!!!!!
doing very good job. the good thing that there are no brash best for dog hair. it's not the smarter robot but the house is clean all day. buy it!
Hi there. I got a vacuum cleaner yesterday. Brought home in the afternoon, but I paid 77 shekels for it (22 $ approximately). Came in a box, very everything is beautiful and practical packed. It's whole. In the evening I installed the base and put the vacuum cleaner on recharge. This afternoon I decided to test. I really liked to use. Gently moves, very neatly bypasses corners and collisions. Dry cleaning was done on Hurray. Wet cleaning, also not bad. But, apparently for large apartments and where there are no paths. My vacuum cleaner took the track apparently for the floor and went to wash the track. Either you need to remove all the mats, or put a virtual wall and let it wash the room where there are no tracks. For me it is profitable only dry cleaning, but it works well, before that I had an ayrobot rumba only for dry cleaning. At the moment, I really liked the vacuum cleaner, it's easy to control from the console. Mats are clean and floors too. Dry cleaning modes tried everything-very comfortable. Made qualitatively and looks very beautiful. The base is returned itself. thank you!!!
I liked the broom once for almost a week I have, sweeping the small things with the dust perfectly on the parquet. Fast delivery and accuracy in packaging.
Super fast delivery, works perfectly. I'm satisfied and recommend.
Очень довольна. Соответствует описанию, выполняет свою функцию на все 100%. Пока я занимаюсь своими делами он убирается во всей квартире . Квартира площадью 34 кв м , заряда хватает даже остается , робот убирает дважды одну и ту же площадь , сначала сухая уборка , затем влажная . Справляется с порогами на полу и даже пылесосит ковер с длинным ворсом , что радует . Убирается каждый день, после каждой уборки в контейнере не мало пыли и мусора , что не маловажно собирает волосы , но мне кажется как и на всех пылесосах с моторизированными щетками, нужно следить чтобы на щетки не наматывалось много волос
Fast delivery. Arrived within 36 hours!
Pack for the second day was already U me. Goods well protected. Not working yet.
Robot, rewelacja bought for gift, same as years ago all great packed. Additionally, all to agree a great contact with store. Which przedstawiał suitable solutions at the time when shipping company zgubiła my parcel :) strongly recommended
perfect
Great product! Work very well… Just have better understand programming!
Arrived on time, but was more than 30 days in state, but not warn that need pay tribute, had only wait on app, was there, and paid out with the product.
I arrived quickly and the experience is under way, but Madri is in it an application and a location for cleaning or not
I turned on until one time for dust and washing. Dust collected, wool, too, under my bed came. Washes normally, but the laminate will dry for 15 minutes (I do not know if you can add what detergent to the tank, so a drop would add). A large room was enough water, apparently only for one and calculated. Full cleaning will not replace with a vacuum cleaner powerful, but I do not need to. As a daily option or walk a couple of times a week norms. With all 11.11 discounts turned out to be 138 UE. To Minsk 10 days (delivery of sdek), pay customs do not need anything TC from Russia goes.
For the budget model-very good. Cleans well. It's funny to watch the robot look for (and finds) paths and deadlocks and how it goes home (to the base).
Today arrived, just the loading-napisze extra comment after the first sprzątaniu.
Specially immediately did not leave feedback, I wanted to sweat it for several days. In general, I tell you: from the pluses: very quiet, there are brains, those where he went and left a moist trail on the second time there is not a square,. And when it is dry, maybe for the second time to pass, it is very convenient. Even specially closed it in the room, he went everywhere and turned off) in standby mode, when he released it he continued cleaning. There is a reverse if anywhere stuck, I have vexes, 1,5 cm high, so it gets stuck there sometimes, but through time is chosen, taking a few steps. Even discharges specially to go it) from the minuses: if the wet mode with a rag is turned on, then it does not collect the trash, it just rolls the place. In general, the floor is like clean, but with garbage. To do this, I have a second vacuum cleaner, ordered earlier from the same store, who just collects garbage. I turn them on at the same time and my happiness there is no limit.
Fast shipping-in the next day after the order already was. Cool that extra accessories for change-here big Plus Before first use you had charge. First impression OK-exactly pozbierał lint after stadzie my zwierzaków. Something more napiszę after several użyciach. General Product good as for this price. Recommend
Cool image no instructions after Polish
Shipping speed, I turned it on to make sure it was good but I have not yet used it
Removes well, charging was enough to remove the apartment 46 sq. m, a little noisy, but you get used to it, dust collected a lot, wet cleaning until The Oval
Very satisfied))) Thanks!!!!
Next day delivery very good service arrived perfect cant wait to use it
Not worth buying from store, seller not exudes over policy price, off the same product you can buy from other sellers.
Received ahead of time, very fast and professional
excellent thank you
All OK, very fast shipment. Product worthy command.
Excellent vacuum cleaner robot, wet and dry cleaning. I buy already 3 for relatives
As usual reliable vacuum cleaner, fast shipping and delivery. All compatible with description
Dust is satisfied! fast delivery, detailed instructions!
The best acquisition I´ve made. The robot really cleans the house. I was insecure about the mopping process and it works. I have 2 pets and my house it´s very clean now. Highly recommend it!
Merhaba bu üründen 8 tane aldım bütün arkadaşlarıma biri hemen bozuldu sadece 3 gün kullandım lütfen yardım edermisiniz ?
Equipment first class, IN 100% meets your features! Express shipping!