SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Ordered 24/06/21, received the parcel 01/07/21. Parcel and goods (courier delivered to the door of the apartment) in excellent condition and quickly. Thank you! Already tested: 70 square meters removed without recharging; checked all modes. Removes in good faith, the carpet cleaned perfectly. Although in the apartment yesterday did a wet cleaning, but opening the garbage can is just awesome! :) :)))) with the store talked, good-faith, friendly! Thank you!!!
Odkurzacz dotarł błyskawicznie.Wszystko bardzo dobrze zabezpieczone.Wygląda solidnie. Po włączeniu wyjechał na chwilkę i wrócił na bazę ładującą więc nie widziałam go w akcji.
Express shipping! Robot was carefully packed. After the first try vacuum suction spisuje very well, not rides chaotycznie, not obija up nor blocks. Gathered plenty of dust. Póki what not testowałam still mopowania but now I am very glad :)
Great, works very good
The vacuum cleaner is just super! Very easy life with cleaning!!! In Ukraine came in 3 days. Removes qualitatively. If he misses the trash, I let him in for the second time, then everything remains. Mine is also good. With a lot of dirt can not cope, then you need to wipe with a cloth.
Not tested yet, well packaged... Received very quickly
Good product! I was very satisfied with first one. I ordered now the second one!
Fast delivery-4 days. According to the instruction, the first time was charged the night. Removes well.
Izcils robots! Liels, salīdzinot ar A6 modeli. Piegāof no Polijas uz Latviju 6 dienas. Paldies! Iesaku!
very good product. the first days the robot was working out the area, take a long time to do 1 small section. yet the 2nd day it runs much faster. the product take less than 2 weeks to be delivered to Sydney.
Shipping took time. The vacuum cleaner does not come from Israel as stated by the store - but I am very satisfied with the vacuum cleaner. It is easy to operate. Doing the work quietly. Did not get stuck. Definitely worth the price. I highly recommend. Thanks to the seller
very very quick delivery, i am satisfied. if IT Will work, i Will know tomorow, when IT Will be powered.
The very best robot vacuum cleaner , this is my 4th V8plus : one robot for every floor
Nice, but no salinity to call the home of daily
Je suis très satisfait. Livraison rapide, reste à tester la fiabilité et l'efficacité
good item. satisfied with item. Paid Tax 74 NIS. Still worth it. Item shipped from Cypres Wearhouse.
Ordered 11.11 brought a courier 17.11. In appearance, handsome, the first time you need to charge 12 hours, we will try.
Vacuum cleaner super functional. I'm buying a second thing. The manufacturer specializes in such devices, so the quality is at altitude. Especially good price at sale Black Friday. A capacious container for wet cleaning. The store has their warehouses in almost all European countries, so the delivery is super fast. Well, the appropriate service and warranty in your country. Received in 5 days. I highly recommend the seller and the vacuum cleaner for purchase.
Very fast delivery. Now kupiłam gift for teściowej. Now I have identical. I am glad. Sometimes ominie crumbs but puszczam second time and is OK. Not miałam before other so I have no reference or could be better. This is napewno very useful equipment. Doing your job.
спасибо быстрая доставка, за 3 дня!!! позднее напишу как в работе