SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good product. the first days the robot was working out the area, take a long time to do 1 small section. yet the 2nd day it runs much faster. the product take less than 2 weeks to be delivered to Sydney.
Shipping took time. The vacuum cleaner does not come from Israel as stated by the store - but I am very satisfied with the vacuum cleaner. It is easy to operate. Doing the work quietly. Did not get stuck. Definitely worth the price. I highly recommend. Thanks to the seller
very very quick delivery, i am satisfied. if IT Will work, i Will know tomorow, when IT Will be powered.
The very best robot vacuum cleaner , this is my 4th V8plus : one robot for every floor
Nice, but no salinity to call the home of daily
Je suis très satisfait. Livraison rapide, reste à tester la fiabilité et l'efficacité
good item. satisfied with item. Paid Tax 74 NIS. Still worth it. Item shipped from Cypres Wearhouse.
Ordered 11.11 brought a courier 17.11. In appearance, handsome, the first time you need to charge 12 hours, we will try.
Vacuum cleaner super functional. I'm buying a second thing. The manufacturer specializes in such devices, so the quality is at altitude. Especially good price at sale Black Friday. A capacious container for wet cleaning. The store has their warehouses in almost all European countries, so the delivery is super fast. Well, the appropriate service and warranty in your country. Received in 5 days. I highly recommend the seller and the vacuum cleaner for purchase.
Very fast delivery. Now kupiłam gift for teściowej. Now I have identical. I am glad. Sometimes ominie crumbs but puszczam second time and is OK. Not miałam before other so I have no reference or could be better. This is napewno very useful equipment. Doing your job.
спасибо быстрая доставка, за 3 дня!!! позднее напишу как в работе
I 've been using it for a month. I'm happy with the vacuum cleaner. The only thing that is missing is the connection to the phone through the app.
Wow. Pleasure. No words
Good robot. I recommend the goods and the store.
Excellent goods
It came quickly all the whole immediately himself got on charge, let's hope that it will serve a long time
All comply with the description it already second the vacuum cleaner which zakupiłam this is for mom my użytkuje year and all super works recommend
Best שהיה me more good מרומבה
Delivered very quickly, 2 days since payment. A great opportunity to buy goods with delivery from Ukraine. While the vacuum cleaner is satisfied, for such a price is a good option.
Got with a little delay, but not critical, has been running around the house for a week, the wool of animals, we and the cat and the dog collect well, with washing is all the because it does not flow dry, but the wet floor is very uncomfortable, but I think we will adjust, and so very satisfied, Before that, we had two AI robots for the first run of 8 years and the second one is already smaller than four years, but this one even if the year runs through the money even.
Saw many different vacuum cleaners: Xiaomi, Samsung. Rowenta etc But this kid is just the best for his money. At the same time, even without lidar, it is very clever to choose a trajectory and climb into the most hard-to-reach places. In a word, it's cool. I will still order parents. These vacuum cleaners are the best. Take it will not regret it.
Отличный пылесос. Соответствует описанию. Рекомендую товар и продавца.
A good vacuum cleaner, I have this for six months-it works fine, this one for a gift. For its price it is an excellent product that does its job well.
Excellent love
The purchase of this product has been a success. Everything exactly as in the ad. Fast delivery and well sealed. Excellent!
We liked the vacuum cleaner, there are different modes, most often we use the snake mode. You can also perform wet cleaning, copes also well. If in the room, it is easy to find a home station. We use regularly, it became much cleaner. Looks stylish, pretty noisy, turn on when no one sleeps. If the hair is long, it can tangle the brushes, you have to unravel. Complete complete set, there is an instruction for Russian, additional brushes, a rag for wet cleaning. We use approximately a month, so far everything is fine.
انصح فيها وبشده
Came very quickly, the first feeling very good rest come out during use.
Excellent product for that price!!! I recommend it with both hands!
As always 10, contact store.. I have bought for myself and my family, several years and models and very happy. Besides the spare parts you find them right away and at a good price.. Recommended
Delivery in four days from Odessa. works, dust collects. I did not find any shortcomings yet, except that I can pass many times at the same place.
Works fine! I'm happy.
Excellent product for your money, though the delivery of deer through the North Pole
Excellent and have not yet tried only receipt of goods only three days and was received
Посылка была доставлена всего за неделю.Пока что пылесос работает без проблем,что будет дальше покажет время.А пока что я всем удовлетворен и ставлю продавцу пять звёзд и всем рекомендую и товар и продавца.
Excellent as extra cleaning and do not sing about routine
This is not the first vacuum cleaner of this company. price, quality-perfect! fast delivery! Definitely recommended!!
Супер ! Спасибо
I came very quickly, in 6 days. delivery by courier.
Good Robot, fast delivery, everything works
The vacuum cleaner is wonderful! Delivery to Israel just over a week to the door by messenger. There is a time-setting timer for a certain hour for every day
Это первый мой робот-пылесос. Сравнить не с чем. Но как собирает пыль и протирает полы мне нравится. Работает каждый день. Управляю с пульта. Виртуальную стену видит.
Delivery is super fast: ordered on Thursday, Sunday already received. Successful purchase, the vacuum cleaner met all expectations.
Works great, just love it’ Even Abby, my shiatsu seems to like it’ The remote is nice to have when using it’ Thanks to the Seller’ I may have to get another one for an additional part of my home’
Delivery faster than expected, on the carpet rides well, cat's wool collected. The cat was nervous at the same time, she never saw such a fluffy (wool with a hole) when she stands on the base, I think she will get used to it. With obstacles copes well, noise even at maximum is much quieter than the usual vacuum cleaner. I'm happy with the purchase, the store and the store I recommend. Yes, and the main price is normal only for stock and with coupon and so we can find cheaper, it's up to you... All good purchases on Ali.
Very fast delivery, courier to door. As for the vacuum cleaner, it is collected very qualitatively. Simple control, there are three modes: walks on the wall, snake, spiral and charades straight lines. The automatic mode is that all modes alternate in some one known order. In the kit there is one limiter, bypasses it at a distance as well as a base. In the end, the vacuum cleaner removes carefully enough, every day removes this container (see. Photo, long-haired cat). After that, you can start on a wet cleaning, replacing the container, cleaning is not full of course, but all the fine dust will collect on the rag. There are no carpets.
Not yet delivered gift
The product reviews the description, priyshov for 5 dnev through ukrpotta. It was dry, and potim Vologe went on. Misleading.
Delivery delayed for 10 days from the promised time. The store quickly answered all questions. The vacuum cleaner itself is on charge. I'll check it out.
A good quality robot for its money is dystable. Not talking