SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The prefix came quickly, the package is not damaged, everything works The store is sociable, it will help if there are suddenly any problems.
Everything works fine, quality and opportunities at altitude
Delivery was fast,unexpected reach within 7 days.fix and the picture was excellent and works well Thumbs up
Now received 28 Jun 2021, called all right. Came well packed, manual control, giga, 4/32. Later will test and post a video with it working.
I'm buying a second one, I'm taking the kids now. Cool thing I'll tell you. Any TV is dull, stupid shit without such a console)))
Very good quality, I recommend it
Received quickly, works very well for the moment, good quality material, serious trader.
The prefix is decent, took the cheapest version in the kitchen. After h96 and the peers set-top box, this straight bomb, smart! Delivery DPD, delivered quickly compared to KCE which parcels plus 40 days deliver
The quality is excellent, the whole set is in place
in good condition and came early.
привет .. хороший продавец и хороший магазин..отправили мой заказ вовремя каропка было немножко раздавлена но все остальное в порядке..я вам рекомендую продавца товара.. спасибо продавцу магазина..
All OK. Works with 4G modem on the cottage. Expectations are justified. 10 days delivery. In the kit everything, except batteries. The store and I recommend it.
I buy here the third box, I'm happy, it works fine, I threw yutub vanced and goodbye advertising. Shop and store recommend!
faster shipping. faster received product in 10 days for international shipping. faster response from store. this model is faster chip processor. very faster recommend.
It came very quickly. Less than two weeks. Connected without problems. Very convenient and quickly works. Not all applications from play market are put. But this is because these apps are not designed for TVs. I took it immediately with a mini-keyboard. That was the right decision. I liked everything very much. Recommend
Super store received quickly and works very well
Good evening, received the device, I just have to test it, my apologies but I have just returned from vacation Thank you
The goods came in 2 weeks, I'm not a specialist so immediately there were 2 problems: 1. connection of WI-FI software, the device was in the zone of weak signal, but TV box showed sufficient signal level, and that I was not clear (initially). It is therefore necessary to pay attention to this. 2. play video files from external media: the built-in player is not polyformat, so immediately install a third-party player. Inside I did not look, I'm happy with the work, smart, functional. Recommend
Very good product
I ordered a complete set! But the remote did not want to control the voice! Wrote off with the store sent another remote!
Great prefix. Convenient remote control. Description exact. I recommend to buy. Review can be viewed on yutuba on Yurya Channel
Works perfectly, well fluid, it is possible to install disney +, but not by the play store, download the Apk with your computer or smartphone transfer to the help of a USB key then authorized the installation from unknown source and it is good, there is another method, It's up to you to see.
It doesn't work very well. But still put 5 stars for value for money
Fast delivery to Tambov region
Thank you all got it. The prefix works, the equipment is in order, as ordered. The packaging was crushed, but I think it's the delivery people are careless. In general, I'm happy.
Отправлено быстро, упаковано отлично. Получил менее чем за 10 дне до Новосибирска. Были некоторые проблемы по программной части, но продавец активно оказывал помощь в чате, и в итоге вышли из положения по обоюдному решению. Продавца и магазин рекомендую. P.S. Это пртставка на андроид за 2500 а не эплТВ, не придирайтесь)))
Perfectly works at high resolution. not buggy, it does not heat at all. i'm happy with the purchase. I advise you to take with the Airmouse, without it it is not convenient
Fast delivery, not yet checked.
Super working, I recommend store, very helpful thanks.
The product is very near the advertised. Brasil in Sao Paulo, was delivered fairly quick very ahead of schedule. Am Satisfied general. What caught my attention was the fact the mini keyboard accompanying the device, ter' coming within the package without any protection. The risk of breakage during transportation was quite large. But, fortunately caused no damage and everything was received in full. The small caveat is that Port USB side product, have a slight misalignment with cone ~] (socket) that is in electronic board. Opening in plastic is misaligned to connection, what generated quite fit the USB receiver one difficulty devices (keyboard or remote control). More product which promises the ad. So overall, was satisfied.
Delivered in five days to the point of issue. It is a pity that there are no batteries included. But the purchase is happy.
Top Unit arrived will test today thank you satisfied fast delivery
It is the second equipment that I buy and of great quality the product, only one detail with control but the store has been in constant communication, 100% recommended.
Everything works and very quickly, good quality, very satisfied.
I order the consoles do not believe in the seventh time this time at once three, and all times the store did not fail, the prefix corresponds to the description of what is more, it is very I advise as the seller I have repeatedly checked!
I took 11.11 in Mo in 14 days. For 2800r with a discount of 400R version 4/64 with a clause. Works fast. Wai Fay from the router standing next to the router takes well. in the distance, the signal is weak. All on the note if the internet catches and the connection is written is limited and there is no connection it is necessary to date and time in the settings to set up as there is a battery inside inside
Incredibly fast delivery (up to the Krasnodar Territory 4 days). The prefix works quickly, without brakes, does not hang. Aeroremote is very convenient! I recommend the product to everyone and the store!
Got it. Delivery is super fast, the prefix reached Chelyabinsk in just 10 days! Checked, everything works! Thank you very much! Seller recommend!
Received 1 day late!!! Well it happens boiter conforms to the description of the store I highly recommend
Everything works fine. If you do not connect via WiFi, check the encryption, WPA3 it does not support. 5 GHz works normally. Take with the miniclava, some menyushki without it you can not press
Everything is fine. Cool fast prefix. Comes with an aeromouse and a keyboard with a touchpad. Works fast. I'm happy with the purchase. I still did not have time to draw a conclusion because I used very little while familiar in the Test mode .. While I like everything. Heating strong as they wrote about old versions did not notice, the Assembly of the case is excellent. Recommend!!
Yes as expected the description is quite accurate as in the picture and very high quality thank you all and special thanks to the store highly recommended
Fast shipping. Small compact prefix. Works well. I really like voice search!
Arrived fast, was so surprised because imported products take be delivered here in Brazil.
Excellent TV box, turns your TV into a expensive smart TV!! Version 4/64 flies!
The parcel received thank you very much, checked it works. I recommend the store.
Можно брать, работает исправно.
A great product that conforms to the description of the arrival of the package quickly treated well
O aparelho é exatamente como anunciado, super recomendo!
Great product meeting all expectations