SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool set-top box, it works pretty fast, there are no problems when used. Clavu in the kit take, very convenient and sometimes necessary thing. 4 K video just did not try. In general, any TV will make a decent smart TV.
Excellent Product or in excellent condition and works perfectly I will surely reapply with this store
Good supply. All as in the description
The product fully corresponds to the description, arrived very quickly. Screwed up bystoro, intuitively. Works quickly does not heat. Recommend.
Delivery 10 days from Russia, everything connected and works fine
The prefix works, the heating has not yet noticed, everything is simple and understandable, the operation will show.
Se ve bien, aún no lo he probado cuando lo pruebe informaré más de este producto. Tardo mucho en llegar, 2 meses y se perdieron otros artículos que pedí. Culpa de la mensajería que contrató Ali Express
The delivery is very fast, there are no complaints, it corresponds to all the order, after all the day of work it was heated to 70 degrees.
Thank you for the store I recommend!
Приставка пришла в целости и сохранности, подключил без проблем, работает. Удобный пульт, можно давать команды голосом. Приставка ловит сигнал с пульта даже спрятанной за сам телевизор. Немного непонятный плеймаркет, я не мог найти много программ. Видимо, он урезан. В целом. доволен покупкой.
I received the parcel. The packaging is slightly crushed, but nothing is damaged. Connected. Works. Yutub shows well, without brakes. IPTV have put. HD shows well, no brakes. Everything suits. Thank you! Recommend!
Shipping Super 17.09 ordered 25.09 received, you are cool. The box was crumpled on the device did not affect.
Sent quickly, everything works fine, Installed applications with movies and live channels, all super, I recommend
Соответствует описанию. Быстрая доставка.
This smart box is of good quality. .... Good display. .. Price ratio. .. I advise you to buy with air mouse and keyboard the TV turns to a computer .. Thank you the store
Everything is fine, both consoles work as it should and even a Russian keyboard, which was a surprise
It works well, the navigation panel is simple and nice.
Very cool prefix!!! Everything works fast! I put wink from Rostelecom from the play market without problems. Not heated! I advise in general to purchase! She can replace the computer!
Top unit and simple grid channels open and closed the comes in it without using app
Very fast delivery .. everything works as always. The fourth prefix ..
Recommend works right thanks
Package well received, arrived quickly works very well, thank you dear store of your effective product
Thanks store !
Приставка работает, все хорошо. Спасибо!
The parcel came relatively quickly, about a month. The box, at least a little crumpled, but inside everything is whole. I will try to connect and test .....
It all came out. Packed well. Thank you.
Perfect for now. Not to prove it.
The parcel quickly arrived at Volgograd, the boxes are pumped, but inside everything is whole, the store will advise better packaging boxes... About the WiFi connection... The prefix did not want to connect with the router, after a short torment, it was possible to connect, Communication 5 GHz, distance from the router to the console one wall, 130 is is
Everything came out like a whole, I'll check the feedback.
el pedido se completó con éxito, lo pedí el 11.11 y llegó a mi en dos semanas a la puerta de mi casa en Trujillo Perú, se pudo hacer seguimiento y el producto llegó en buenas condiciones , compraré más adelante el teclado y me hubiese gustado que además del control mouse venga su control original pero el vendedor fue claro en la descripción del producto
All very fast recommend product and store
perfetto
Very good TV box it worth buy without fear
Everything is super, everything works, I advise the producer, it came in 6 days, took a full set, for 3594.59r
For this money, the device is fire, everything corresponds to the description, it came faster than the average.
super fast shipping. unit does not get hot even box is left on for hours. typical UI for Android TV boxes.i can confirm Box has wifi 5.0. but it is kinda weak. tip for users; box is shipped with 1080P as default but you can change it by clicking on the top right corner and set it up to conform to your TV
Unit arrived 15 day right show ball'll buy more thank you store store top then yes congratulations
The best
Well received this day, but the leaflet is in English, the programming is also in English.
Excellent prefix, the maximum image format is 4 K, perhaps because of the format of the TV. The console is happy.
The order came very quickly, the store was due to the height, the equipment works very well, I made some adjustments why the Kodi version you bring installed doesn't work.
Everything corresponds to the description, good equipment, late shipping and arrived separately, I ordered 4 arrived 2 then the other 2, very damaged packing but inside is OK.
Delivered quickly to podentist Nizhny Novgorod, works perfectly compared to h96max, it just flies and does not heat, in general I did not regret what I bought from the router.
To Almaty 33 days delivery. The box was slightly crumpled. Everything has come. On the quality of work later I will complement the review.
The prefix is normal, it was not long before the Moscow region. Three weeks. I ordered with a remote control aeromouse and with a keyboard, a keyboard with a Russian language. The console can be connected via the micro USB connector to the TV via USB, that is, the power supply itself for the console is not needed. No complaints. See the pictures. I attached a regular pack of cigarettes to compare the sizes. HDMI-HDMI cord and micro USB-USB cord included. Full HD shows excellent, 4K features no check as I have full HD TV. but in settings 4K is present and also in yutuba. The prefix is hot, it is better to use with some fan, from an old laptop for example, or any computer cooler. Then it'll be OK.
Corresponds to the description. I take it a second time. The work showed itself well. Thank you.
The order received quickly, the quality as always good, the store is excellent
It came by the Courier how to set up see how it will work
Received (12 days of Chuvashia). Collected, inserted Simka (took on valberis 280₽) inserted into the outlet 16 M/B was a good choice.
Product very good ההגדרות are not בעיברית who don't understand can tangle