SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Complies with the advertised product. Works also on Linux!
Super fast delivery by courier. All well done, thank you all. As I check, I will write, in appearance and packed Super.
Excellent product. Had bought the black and golden No 1 year ago and still works very well. Has an excellent range and muffles the external sound. Battery lasts around 6 hours in working full time. Quality material and super fast in Brazil. Recommend!!!
наушники так и не получил.отправили хрен знает куда.
. Everything corresponds to the description. Delivery to the apartment is very fast. Seller recommend. The quality of the goods is not yet ready to estimate the service life of 1 hour. The appearance is all good.
шумоподавления нет.
SUPER
ок
Quickly match my Huawei. They work very well and are beautiful. Fast delivery. I recommend the store!
The goods were shipped almost immediately after payment, the box was damaged, but the quality is not affected, they lasted a little longer than the specified period (months and 10 days), of course because of quarantine. Advisor)
Clean, bright and high performance!
Наушники были с браком и поврежденной амбушурой. Скинул фото продавцу где четко было все видно, нет ему еще видео ролик отправь. Не рекомендую.
Too bad that c in English c all I blame him if not c OK
Наушники классные звук очень громкий все понравилось спасибо за трвар
The second time I order such headphones. Delivery fast, 11 days in Kharkov. Headphones and previous ones are satisfied, and these at first glance are no different. Sound quality, on the head sit comfortably.
I did not wait for my order, opened a dispute, the money was returned.
d
Headphones are big. White and pink. There is a cord for connecting to a phone or laptop/computer (a pin for an audio connector). Buttons are uncomfortable. The sound quality is so-so. Charge and keep the charge well. Ears are comfortable, quite large, do not press. On top is soft, the gasket on the arch is the most important for me. But the sound quality would like better
Often falls off Bluetooth
Product sold in the same amount of Brazil
Norms
I do not know where to write a review about the delivery of 5post what they are finished, already 2 times I order to the store Pyaterochka at the house, but send another in so it's fast, but why constantly send to early stores. And the headphones themselves are cool
Headphones are not worth this money. A piece of plastic that presses heavily on the ears. More than 30 minutes they can not be worn, so squeeze ears. The sound leaves much to be desired, without bass, as in a cheap Chinese tape recorder.
All is well
Headphones for this amount bomb, everything has come qualitatively packed, quickly with a courier to the house. Everything works fine.
5 stars for product quality and customer service!
Excellent!!! I can not believe the quality!!
The trophies are not vistachie wisokiy frequencies, ale in the principal norms. Taking for a bicycle. Virgin vikorestanya negohani. Yakshchto little guchtotto add on navushniki to the maximum (Stony Sami to say if you finish) and Potoma.
Amazing, deep sound. But they are very big on the head and look bulky.
I'm happy with the purchase. Everything works perfectly. Thank you very much to the store.
Sound on BT for triple, through the wire-4 with a minus. And all would be nothing, but on the first day half peeled off the leather pad from the right earpiece. In principle, it is correct, you can somehow glue probably. But anyway, that's not what you expect. FM catches. Delivered quickly.
For their money is a good option, upset that I paid for the first time and the payment did not pass and the write-off passed. I'm waiting now for the money to be returned. And so it is quite an option successful
Отлично!
OK
Headphones before went 8 days before the Murmansk region in integrity and safety. The sound of course is not the top of perfection.
The second time I order for a younger daughter and very satisfied. Recommend!
it's not goldable
So glad I bought these instead of wasting money on amazon. Great quality for the price cant beat it.
Mon ado adore ça
In any case, Price = quality) I did not contact the store, but thanks for the fast delivery :)
The design is very nice, as it appears in the description, although a little big for my taste. They are quite comfortable, the sound is good and came very well wrapped. It took a little while to get there.
The product came very quickly, corresponds to the description, I recommend the store.
Delivery 10 days. the headphones quickly found pairing with the smartphone. by sound and convenience at 3.for small ears and head.
Нормальные уши, за такую цену.
Works well
Нормально, басы херня, шумно как-то звучат, то ли средних то ли высоких частот много
Got everything works very satisfied!
Delivery SDEC. Headphones are good, they catch radio several channels, but better radio on Bluetooth, better music is obtained. They work at a distance of up to 10 meters, but if at a distance of 10 meters the wall can interrupt the sound, and so throughout the house without interference works. Maybe it's better, but I like everything, unlike liners, music plays well and all the interesting nuances of songs are heard. Very loud, came charged, external noise is almost not heard.
The goods are satisfied, everything is super, I recommend the store
Quickly came sound good advise