SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a weight of 100 kg, shock enough on a soft seat so as not to feel the impact in the hip. At the edges of the trousers there are rubber pupyrki, which do not allow them to slide in the groin when they move their feet. Impressions after the first use are positive. I did not communicate with the store. Delivery time is sustained. The goods shipped the next day.
The fastest delivery in the world))) 2 weeks and at home already) until I measured :)
Item received in good condition, received within a week, got nicely, hope it can last.
Good transaction, very good quality of product. I am completely satisfied. All as described. The store has written a CN22 customs declaration with low value of the goods shipped to my address, exactly. I recommend the seller and the product. 176 cm. And 65 kg.-great. Does not press, does not hang out. A larger size is absolutely not needed. Erasers on the hips do not press at the first fitting, but do not let the pants get out. Rubber bands with silicone dots to prevent slipping. There is a model in use without rubber bands-this is definitely better for the first fitting.
Good Trusel! I rolled, checked, everything sits as it should, nothing slides, nothing rubs. Pampers is good. The ass is no longer suffering from a hard saddle! Wearing a pamper inside is obvious.
The product is just like the description, as they are size girls I asked for a larger size than usual, it arrived in less than 2 weeks in Lima, Peru.
I liked the fabric and pad, we'll have to use them to see the quality.
The shorts are well made and the cushions are placed at the right spot. If they really work will be seen later. Delivery was very quick. It only took 9 days to The Netherlands.
I am 6' tall (182cm), weigh 165lbs (74kg), and my waist is 33" (83cm).
In the case did not try, but the size approached XL at 185/80. Dressed, as if I had a fight, but it will be much more convenient to ride.
The goods are super! I liked it very much. Recommend. Order came on time. Honestly there were doubts that the picture is one, but in fact they will send another. But no! All as in the picture. Shorts sit very well. My size 56 took 3XL and that's it. The bike became more comfortable. The fabric is pleasant on the body, there are no unpleasant smells, perforation is good. The lines are even. A very cool thing is the application of silicone on the bottom of the leg, do not roll up. And the price is attractive. In short, I'm glad! Thank you to the store and wife for the gift!
Excellent so your buttocks don't hurt when you're cycling. The very good material and are gel as in the description. The size was perfect for me. Shipping very well and quickly. Thank you!
Received in 10 days the quality seems to be not bad to see in the duration. Size Chart is perfect
My first shorts. Liked, the ride is very nice. Delivery some phenomenon fast in the post office of the new mail.
Very fast delivery, everything is fine, thank you very much!
super quality. fast delivery. Will see how long will last.
the pants are good. I mention that I am 1.74 cm and 88 kg and the size xxl suits me perfectly. pants have silicone balls on the bottom at the bottom to stay fixed on you and the holes to breathe the skin. silicone pillows are ok. overall they are perfect cycling pants. Thank you
Thank you very much to the store, the goods came quickly, quality, fully corresponds to the description, and the size m on the height of 168 cm, weight 68 kg, exactly, just, and thanks Ali exspress
Good gel padding and perforated for good breathability.
Normal, blue-professional bike uniform.
Thank you very much. Shorts are super, the quality of the goods at the height is all sewn very neatly. Size XL by 85 kg. Came up perfectly. Shorts combined with a silicone case for ass will be just wonderful. Took for the exercise bike along with a silicone case. The store and I recommend it definitely.
정사이즈 시키면 될거같아요. 박음질이 아주 잘되어 있는건 아니지만 올이 풀려있진 않아요. 가족꺼 하나씩 구매했는데 속옷위에 입었을때 불편하진 않아요. 구멍이 송송 뚤려있는데 통기성이 얼마나 좋은지는 타봐야 알것같아요. 라이딩 해보고 후기 또 남길께요.
Quick delivery to Switzerland in plastic bag in only 20 days. The size chart is accurate. I got size L, normally I use Europe size M, and it fits perfectly.
Came quickly, everything corresponds to the description and pictures
Good quality product, similar to the store's photos, fast shipping
questi pantaloncini per bici sono stra fighi.. molto soddisfatto dell'acquisto
Product Description, served me perfectly size L, my height 1.74 weight 76 kg arrived within estimated time for delivery, took about 20 days for delivery in Santa Catarina.
All OK. Shorts are super. Recommend these ribbon on thighs.
Description corresponds completely, the quality is good I order not for the first time, to Belarus reached quickly in 12 days the store recommend
I am 171 cm x 77 Kg x waist 84 cm. Size L is correct fit. Good quality and the padding is 20 mm thick and feels more like firm sponge.