SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived fast!! And no problem!!! Now'll pops and advantage!!
Everything is super. Chose when ordering delivery from Russia, but the goods ended, the store offered accelerated delivery from China and put a gift to bandana. It came days 10 to Moscow, as for the computer itself works well, but those who have a wide fork may have difficulties.
nice and now i know what i am speed every rides
Delivery 1 week, the goods was packed very high quality, air bag, complete complete all screws and bolts with wires in place, setting takes 5 minutes, the quality of the goods is also also also I took with a wired sensor because I read in the comments that the wireless sensor does not start the computer at the beginning of the movement, With a wired sensor, the computer comes out of sleep mode independently, it really is, also specifically this model has a plus that the magnet on the spokes is fastened with a metal fastener. I considered other models in the comments wrote that the magnet is attached very inqualitatively, according to the functionality of the computer shows quite a lot of parameters, including the temperature specifically my lying on compared with the navigator, there is also a function of the current time date when the computer in sleep mode it shows the date and time
Excellent bike computer, everything works. Lots of settings. Shows how many calories burn per trip, odometer, average speed and there is the ability to install a program for two people. Your weight is included in the program. In general, the computer is excellent to buy I recommend. Delivery is fast, packed reliably.
Bike computer is good. It came quickly. Installed everything works, a lot of function even shows how many degrees on the street. Only sent with a protective film
Corresponds to the description, fast delivery. Cool thing!
He arrived in 2 days, happy with the purchase, meets all my expectations. I recommend 100%.
Received very well packed. Not taxed. Still not tested. Make additional review. Looks very good
no experience with the bicycle computer. looks very good I am confident that it will work fine.
The parcel came to Kazakhstan Shu. The order and store are very pleased with the recommend. The parcel came in a sealed package for this separately 5 stars. Thank you very much I wish a great prosperity to your store.
Thank you so much! Great thing! Works with the box. Seller 5 +++++!
spedizione molto veloce. Ottimo prodotto per il suo costo. Impacchettato molto molto bene con protezione per gli urti
Arrived in 46 days in Timisoara, Romania. Item as described.
мне понравился. доставка 2 недели до СПб. трек отслеживается. рекомендую.
The parcel received in twenty days everything works well was satisfied.
Product very much!! Met my expectations. The same description. Already did a pedal to test and was well compatible with what showed in Strava. Although I think the speedometer is more accurate than Strava, since it is based at GPs, and at times the EH signal lost. Lack only take rain to see if will continue working kkkk.
A wonderful computer for a bike. Packed reliably, everything works, the measurements are accurate, you can make the adjustment according to the instructions or through video on the Internet.
While everything suits, except for one. I have 29 wheel diameter, with 2,1 tire profile. From the Cross of spokes to the steering wheel 70 cm. 10 more maximum on the recommendations. In this regard, the speed does not show exactly. Namely, she's jumping. I had to glue the magnet higher, 1 spoke. Like working OK
Хороший велокомпьютер! Можно смело себе покупать для ежедневного использования! Показывает вроде точно так как проверял с АВТО спидометром и с жпс Смарт часами! В общем я очень доволен! Поставил все за минут 5
Very good product, light light only in time night from 18:00 saved mistake.
Product with good finish and exactly like the ad.
I arrive very fast, good quality, with good protection is very good condition I recommend
Many thanks to the store for packing the product. The goods are super. My son put on a bike, he is happy. Thank you. Recommend!!!
Speedometer shows almost true but the interface is not particularly convenient
Excellent producer as the description, comes with instructions, tested and all, very compliant
The equipment is the way the description and easy installation.
примерно за 5 дней пришло, значит до Питера 3-4 дня. Отличный велокомп... магнит мощный, датчик срабатывает даже при зазоре в 5 мм. Установил длину покрышке по таблице в инструкции, дак скорость и расстояние совпадало со спорт часами(Garmin 735xt).
Delivery is super long to Kogalym. more than 40 days. The store put a gift (hat), the parcel is packed reliably in the navel. I took for 900 rubles wireless, as I will add to the review.
Работает отлично , настройки веса , роста , расстояния до ТО , можно использовать на двух велосипедах , перенос показателей со старого одометра , условный рассчет сожженных калорий , температура . Настройка велокомпютера есть на Ютюбе . Доставка около двух недель . Рекомендую
The goods are excellent, came quickly (for 3 days in Moscow) There are no problems with the installation, but keep in mind that to install a wired bike computer on the removal of the steering wheel will not work! Since the contacts of the attachment and contacts of the device are on top. If you want to put on the take-out, take the wireless version.
Excellent thing, went a little less than a month, though I had to understand first how to configure, but like everything was possible. Packed was very cool, everything came whole
Excellent. Deliberately took with a wire, at the beginning of the movement automatically awakens from sleep mode. There is illumination. Everything works. Easy to install and adjust. It works on a normal CR2032 tablet battery. Satisfied.
It's great! Delivery is excellent quickly, the bike kit for this money is cool. We should try it in business and test it.
The parcel received, came from Moscow in two weeks, brought the courier to the house.