SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as described, great material, very agile in shipping.
The GJ8060 model is more compact than I thought, it's very good. Unlike other models, this one is made entirely of metal, it has nothing plastic.
All parameters correspond, useful thing.
Тяжёлый, магнит прилипает, значит что-то стальное. На вид приятный. Будем тестировать.
A good set for such a price, it is immediately difficult to evaluate the quality of the metal, but unscrewed the screws without problems, not very convenient, but as a hiking tool is is is Delivery less than 2 weeks, came to the Post Office
Excellent set for a motorcycle, came quickly, everything is intact
Excellent product quality. Arrived ahead of schedule. Well packed. Congratulations to store.
Before the Nizhny Novgorod region in seven days, the track was tracked, did not communicate with the store.
feels sturdy, have not used it yet. fast ship, as described, useful for my Electric mountain bike build tool set. good price.
Just as the description looks good brings almost all the tools you may need en route
Excelente buen producto cumple todas las expectativas llegada rápida a chile gracias al vendedor.
Заказ пришел за 4 дня! Ещё не использовал по назначению, но нужное на месте
Very good tool, there is all that the parcel needed came quickly 14.08.2021-28.08.2021. The tool is working, there are no chips and no connecting, it was very important
As in the description. It palps in good quality.
Free rapidissima and store friendly and very helpful! The kit comes with a great many tools; Is very useful! Thank you so much!!!
The goods came quickly. The quality of the tool is good, everything moves tight, does not hang out. I thought the size would be bigger, in fact it turned out to be miniature, but it's even good. I'm happy with the goods, I recommend the store.
Set received quickly, ordered 26.06 received 01.07., set Agon, advise
It came quickly. Of the minuses: the bar with keys 15mm and others is fixed only in one direction
Very good quality I recommend it
Everything is convenient
Misleading multitool, podivimosia yak to show himself 3 o'clock.
It's been 14 days in Altai. He took it from the DPA. With a coupon multitool with a set of bits went out for 355 rubles. The magnet is not glued, immediately fell out. Pasted myself. Also bought a similar plan only with three heads in galamart for 50 rubles. Let's see how they show themselves.
Fast shipping. I arrive in normal AliExpress Time. The removable ones seem a little short to make good lever though not robust. Total weight of 135gr. It looks good and it's small.
Super fast!! Ordered on 14th, got today 17th. I never ever seen before for my Aliexpress orders. However item have minor defects as attached photos. Dent, damage, scratch and bent.....
Better than expected, great quality and practicality.
Strength, quality and durability of keys using only to know.
The parcel arrived very quickly. Quality suits.
Tool very good quality, looks tough and well made.
Nice and sturdy, great tool. Also the shipping was fast (nearly 10 days)
Very fast shipping!
A good multi Tula, in work has not yet tried, in general a good product. Recommend.
Very quick delivery, for which to the store Thank you. In terms of universality, the instrument is a fire, there is almost everything you need. Another key for the chain lock added and would be a complete set. But in terms of practicality, the device is assembled .. Well, it's quite flimsy. On the steel after several uses appeared kotski (can be seen in the photo).
Cool multitool. In the work I will check, in case of which I will add a review.
Product exactly as described. Super fast.
All is well. There are not enough only large hexagonal devices for the pedal assembly. But it's okay.
Parece resistente, em metal - tinha um parecido com haste para tirar o pneu de plástico - quebrou no primeiro uso - espero que esse atenda quando precisar usar - a qualidade se paga com um produto compacto, um pouco pesado para aqueles que querem tirar cada grama no pedal.
Excellent as always, fast shipping and high quality product, I recommend 100%
The right thing for great, I took on a Xiaomi scooter, and there you need more than a lot of different small tools, so there is not enough. Of the minuses, a little flimkkovata design, with an effort enough
The key came quickly, looking quality, I recommend the store, thank you!
Super quality Fast shipping Seller at the top!
It's the same as described and came in super short time
The appearance is impressive. As in the work, we will see. Delivery fast to Belarus. store-well done. Recommend.
In the sealed packaging there was no detail (wine factory!). The store offered to make a new order and put this part in it. Discount for inconvenience did not provide!