SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good gloves, well sewn, strong, lack of ventilation in front. Size on the size grid of the store, everything is exactly the same
Produto chegou bem embalado, porém pela medicação ficou um pouco pequena , mas nada muito relevante que não de pra usar.
I'll lock it up some other time. To Lviv for 11 dnev. It's super. Recommend.
Gloves are nice and comfortable. Medium size
Good gloves, looks stylish and with the size guessed and sewn well. The store is good sociable and caring. Recommend. Thank you very much to the seller for good work and good service and good goods.
It's similar to the publication, but they sent me the size wrong.
All right, good product not complain. Received in 16 days.
Very pretty
The goods came quickly, quality gloves, warm, heavy. there is a pocket on both gloves. take it, you will not regret it. I took at a discount for 1650.
A little short, but material is good and very beautiful.
excellent
Delivery of dugé schvidka. Gloves of negohani. Good morning. I 'd like to serve you.
Fits well and comfortably. Does it jobs by protecting my hands. Gels are at the right place.
What I was looking for. Perfect size
They're more of a motorcycle not fit for mtb as they don't sweat
Gloves very good, recommend buying
The measurements are not accurate. If you think you need size L, chances are your size is XL.
The gloves look good quality. The length of the fingers is ok but the model is a bit just wide. I 'd recommend one more size
I 've used them once, the temperature was about 10 degrees and they were too warm, I'll have to wait for it to get colder to value them properly. Otherwise all good, good finish and fast shipping.
They're worth every dollar paid
Everything great, good gloves
Good sound
Good product
Перчатки отличного качества. Coolchange всегда на высоте. Неизменно предлагает товары премиум качества по "народной" цене. Доставка в Украину 3 недели. Покупкой очень доволен. Рекомендую к приобретению.
Perfect!
great gloves, fit as described, good quality and fast shipping
Sent fast. Came quickly to Samara. Gloves on the hand look good and feel. I hope and serve for a long time. On a man's hand with the size of M perfectly approached L.
My husband has a small hand, I think, will be just right
good and warm
Good quality price
This are NOT 'Winter Cycling Gloves' - thin and breathable material. Thin padding and red color different from photo (washed out, not bright). Misleading explanation - Not recommending.
The measures are not acertivas
Already the second time I buy an excellent quantity is recommended
Norms
All ok
No surprise. Fast shipping
They are very good and are very well priced. It's the room I buy.
muy bien
The gloves are as advertised, they are correct, good packaging presentation, today I tested them and perfect, fast shipping, recommended
I take it not the first time in this store, the quality is excellent. Delivery in somewhere two weeks to Moscow.
Gloves just fine. Delivery on time.
Guantes para regalo que ya he probado y son muy buen producto. Como recomendación, no se fíen del todo de las tallas, en mi caso soy M en la mayoría de la ropa y accesorios; sin embargo, anteriormente compré unos guantes de la misma marca talla L, según las medidas de la guía de tallas, pero me quedaron muy justos, por lo que esta ocasión opté por los XL y me quedaron excelente. Por cierto, el envío fue muy rápido, llegó en 15 días a partir de la fecha en que hice la compra.
xl is small for me
I am satisfied with product but delivery time was serioisly slow.
מידה לא נכונות
Good quality, better than the previous model.
They sit perfectly. Quality at the level! Not the first gloves from this store. Winter will show how they handle the cold... But when I tried on, my hands were hot. The sensor of the phone with gloves works without glitches.
It's okay.
Comfortable and pretty gloves Very good up to 5 ° C not below
The dimensional grid is not true. Ordered XXL, so it came. But the fact is it is L size. In short, these perches are for small-sized people.