SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The prefix is super. The first experience with such consoles, so far everything is like. It came in a week to the Rostov region, delivered by the Courier home.
I came quickly to Krasnoyarsk, just over a week. Packed well. No damage. Works. While I understand. A little later I'll add how it works.
Works very well, delivered to Kyiv in 22 days by NovaPoshta.
Corresponds to the description. Took for a TV in the kitchen (24 inches Full HD). It seems to work even better than smart TV Sony Bravia, but it's not exactly))) by the way, Sony also tried to cling. The picture is super, but Sony itself when the menu leaves, constantly gives a notification of reconnecting HDMI. The problem of the TV (on the Internet a lot of people with this faced when connecting various devices, even PS), the prefix is not at all. During viewing all the rules. The store is sociable, answers questions.
It's just a bomb. Price, delivery, (courier home brought) quality. Everything was easily connected. Recommend. To the store Thank you very much.
Заказывал x3 на распродаже. в итоге спустя 5 дней продавец написал, что товара в России нет. договорились по доплате, и сошлись на x96 max. Отправлено через 5 post. ждал еще неделю, посылка долго не трекалась. но в итоге прибыла в пункт доставки. все целое и невредимое, приставка последней ревизии. все работает, но как пишут, греется. придется приколхозить доп радиатор. заказывал на подарок и прождал дольше чем думал , поэтому три за доставку
In appearance, very high quality goods. For work, the ability did not check.
The store is Congratulations, well packaged product and quality spectacular, will buy another.
The prefix came a bistro somewhere 10 days, everything works, thanks
Everything seems OK, while I did not check, I'll write later, and so it's the sixth set-top box, all relatives bought
Boa noite , o produto chegou bem embalado mesmo sem a cx , a demora so foi co proprio do correio , que ficou com a mercadoria la por mais de 30 dias .
Excellent product, came in 19 days in Dagestan, works fine, I recommend
Satisfied with the product. Had bought the same product. Delivered before the deadline. Not taxed.
In this order one of the boxes came in a heavily mint box. On delivery, they were crushed. IML
The box is crumpled, the quality of plastic is cheap, in the case did not check .... Trust does not inspire...
The prefix is super, it works fine. Packed well. Delivery is very fast. Thank you store.
I long enough to get there, but alfin in my hands, now it's left to prove it.
Excellent prefix, but one minus is a bright LED, next to the clock is not clear why it is needed. Delivery from RF DPD longer than 5 days,
The order was issued on 19.11.21, the parcel received 25.11.21. The box with the console came whole. Included: prefix (4 GB RAM, 128 GB internal memory, of which is free somewhere 118 GB), a standard remote control without batteries (AAA batteries are required). HDMI cable, vontar business card and instruction in several languages (incl. By Russian). I ordered a complete set with a remote control with a gyro. The box from it came crumpled, but the console itself is intact. AAA batteries are also not included. I use the console for three days. Works quickly, it does not heat much (maximum heated to 80 °). OS-Android 9, there are no updates to the new version. Torrents reproduces quickly. Video quality above 1080r did not download, because. TV still does not support the quality above. Installed IPTV, online cinemas. Everything works well. Simple and not demanding games work smoothly. You can connect the GamePad to the USB connector. The G10 remote also works perfectly. To control the cursor used quickly. I'm happy with the purchase. The store Thank you very much.
Fast delivery, 7 days to the Kurgan, while I use 3 hours, all the rules! There will be problems!
Fast and well protected shipping, works very well and is very fast with Android apps, works with kodi, and other app. The only thing that brings generic android and not android TV but the truth that well has bluetooth and, wifi 4 GB of real RAM like others and 32Gb of memory.
пришло быстро. упаковано отлично. работает превосходно. продовца рекомендую
On the way 20 days to Khabarovsk! DPD Russia. This prefix is already the second, since the first one is already tired of carrying around rooms and connecting to other TV. The first 4-64G, but there is no difference. Description immediately about the two console-1) Waffle takes all over the apartment 2) even on Wi-Fi can transfer 3D files (video). 3) games from the Playmarket pulls everything, but not all fit! Asphalt-8 plays without problems and even the joystick without additional settings plays. Average temperature in games about 70 degrees.
Yay I got this miracle, I have TV without smart was. Now there is an Internet on the TV. The quality of the goods is good, everything is extremely simple. Delivery is very fast, brought by The Courier, cheers take
Prishechka fire blupup does not slow down, not the first, Rodney has the same, but the browser zaipal rosoversight must come up with something
At different times I bought 12 pieces already. Vontario x3, relatives, friends. After firmware slimbox becomes an excellent tvbox for your money!
Приставка огонь брал за 43.85$ с купоном,версия 4GB 32GB,беру не первый раз у этого продовца. Работает без проблем и перегрева,использую для ютуб и онлайн тв, для торент тв, и iptv. На этих процессорах приставки надёжные и не перегреваются. Стоят права суперпользователя чтоб удалить ненужные программы кроме системных. Покупаю приставки уже лет 10 перепробовал многие, на этих чипах самые стабильные. У многих продавцов карявые прошивки которые работают нестабильно.
Came quickly, everything works well
получил хотя и не надеялся. то что заказывал с пультом
Well, the delivery was not 7 promised days, but 10! Works, I will sew, there are scratches on the case, warm but not boiled! I use for purpose, movies and yutub
Delivery of debt went to KZ city Pavlodar As long as everything suits
1. everything works fine. 2. about the heating (many write that this device is very heated). After a short test, you can not say correctly, but at the moment, heating only at the level of a warm palm. 3. the remote (photo attached) really liked, it works really like a computer mouse. Don't save. Take it. 4. delivery was about two weeks. Slightly longer than was stated (for 1 day) but nothing terrible.
If you have so many TV boxes buys as I it is so clear that it sooner or later times A broken there and I find if you a regular customer for a year is and already a total amount dagelassen has you the customer care and not try artificially it hard to make in the hope that the customer on there. I find only if such a big shop the fast one million follower has it not baked kriegt at least give me a refund. Let's see maybe he responded yes if he this review here reads. PS. have yes some rating I can emit
The parcel came in 7 days, everything works except for the HDML cable.
The history is a little longer, the bar fell on this console, chose complete with the G10 remote. The parcel was quickly collected and sent. In Mo came in 5 days, received in pochtomat. When he came home, he shook everything, and what a surprise it was. The prefix is, and the G10 does not exist. But there was already a suspicion that the package was not a kit, as the main box was pasted with Scotch, as if something was there. In general, having talked to the store, he returned some money for the remote. The prefix works stably. But the delivery DPD pumped up, part of the parcel they stole. The seller respect, you can deal with it.
Everything works description exact Super!!!
Great prefix. Works well. It's not heated.
A good prefix, an air mouse is just a bomb, the most convenient thing if it fits.
Immediately requested, everything works fine, delivery Fast 8 days to Krasnoyarsk, the store recommend!!!
A regular prefix for a simple smartphone when it is not on the TV. Most installed applications are not needed. Works and does not hang (though only one evening test drive). Delivery is fast even with the fact that I ordered with delivery from Russia, and I had to wait from China in connection with a large number of orders, it came in two weeks, I, I
Everything matches. Delivery to Perm Region 14 days. I'm happy with everyone.
Everything came intact and safe thanks to the product ordered 2 times came quickly.
Лучшая приставка для просмотра всеобразного контента, 4К 60герц тянет без проблем
Приставка - огонь! Все работает, греется не сильно. Доставка быстрая за 5 дней.
Fast delivery from EU warehouse. Qood quality. Vieved a lot of reviews on this tv box: should be very good. Will test soon.
The prefix came quickly, but Toli marriage FAI badly catches three meters from the router does not catch three megabits speed. In 4 K does not pull at all, shit full of money to the wind. I'll try through the wire.
everything correct according to the description. thumbs up . will recommend to everyone
The store is reliable, I order the second time before this X96 Max +. There are no problems of delivery fast prefix reliable!
Everything came intact, exactly in time I recommend the store
Delivered to Orenburg in 8 days. Excellent prefix for this money. Cost $1900 for Black Friday. Fast, Asphalt 8 and GTA SA flies on the maximum chart, but it is heated more than 80 ° C, because immediately enchanted to it a small (40x40 x x x x Now there is no more than 62 °. I have Mi Box s and in comparison with it this on a lot of noise. Probably I'll have to go to Android TV, I'm getting used to it. The remote is not convenient, I'll order something better.