SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. Very beautiful. Arrived very quickly.
produto de qualidade . comprado na promoção das 21h , não fui taxada e chegou antes do prazo. Vendedor enviou rápido também .
Very good, comfortable, well built and sound great! The blue color is very beautiful in person.
Good headphones for your money.
Premium finish product! Just put in ear you already realize a very large external noise reduction. With the noise canceling activated you practically not listening the person speaking with you in your front!!! Top too!!!!
I am very happy with this phone. The sound quality is really awesome in that price range. The battery lasts many days if used for a few hours on. good bass sound clean, tridimensionalidade, perfect. The ANC gives a mitigated when a neighbor boring doing some domestic art, but just cancel those noises constant until about 40 dB but passes very high tones and sounds destoem. Was the best purchase that I could have done so far in platform.
Not received the product because of the office, it took the delivery and shipping to several other cities and when came to delivery said refused and returned to the sender. Was repaid very fast maybe being transported by AliExpress Standart ship that takes care of any problem related to shipping and the store not involved. Open dispute on 21/07 and was refunded 25/07 and received the refund 27/07/2021 on my card.
Fone com muita qualidade de som. A Anker nunca decepciona em seus produtos, todas minhas experiências foram boas: Soundcore 2, Motion+, Life Q20... o Cancelamento de ruído ativo funciona bem e a bateria é a parte mais surpreendente, o fone passa vários dias sem precisar ser carregado.
AMAZINGLY BEAUTIFUL PERFECT STYLISH CRYSTAL CLEAR SOUND Thank you for everyone in this store
Honestly, I do not have much to compare, from overhead, but purely on the feelings, they behind their 4 K play perfectly, the pads are soft, they sit comfortably, straight in general, nowhere pressed anything, did not press, straight comfortable, about the sound, I like everything, There is also a bass, if the noise is turned off, the bass becomes more, the middle frequencies, the upper all is heard, the special yesterday rock and the instrumental listened, there. But much quieter, the only thing, the wind still hear, by micro, there is disputed, It seems not bad, but as if you say in the pipe, for me there is still three minuses, 1 charging from micro yusb, wanted a TYPS, there is no a bag and when you remove from your head, they do not pause, but like there is an application for them, you need to download, there look. Ordered from Russia, with a coupon and protocol came out for 3600, arrived in 5 days, two of them sent
Noise reduction in my opinion works pretty well, but does not press on the ears without music. The materials are soft and pleasant. Everywhere there were stickers from scratches. The sound can't be appreciated because of unprofessionalism; I like it. I would like to see the turning mechanisms a little tight, or some kind of raging. I am pleased. Earphone I like
حلوه والله ومريحة للاذن و عزل الصوت جيد، هذا من اول استخدام وسهله بالاستخدام و تشبيك البلوتوث برضو سهل. شكرًا عبدالمجيد الجبر
Although the shipping time was quite long the product finally came and its sounds very good!
Is perfect and no damage. Bought for resale. Very satisfied customer.
Excellent. Noise cancellation is very efficient.
Produto com ótimo acabamento, chegou em 24 dias no interior do RS. Paguei 256 reais, não foi taxado. Tinha um Edifier W820BT e achei o grave do anker mais seco, ótimos agudos. Em resumo vale cada centavo.
Top too!! earphone sensational, amazing sound!!! can buy without fear! Top store!
⭐⭐⭐⭐⭐ Main features of purchase: arrived with less than 20 days all as advertised very well packed had no customs fee link with desconto→ https://s.click.aliexpress.com/e/_ A8kkf2 not forget compare prices links below and see other options, add in CART and see the coupons available: (to browse links, copy and paste the links for the computer browser address bar) headset havit → https://s.click.aliexpress.com/e/_ 9qdbde syllable S101 → https://s.click.aliexpress.com/e/_ AVeoc1 syllable S115 → https://s.click.aliexpress.com/e/_ABzsTN headset Anker Q30 → https://s.click.aliexpress.com/e/_ A1Qaul not forget leave but this comment! Good shopping!!! ⭐⭐⭐⭐⭐
5+...Thank you so much, many purchases done! great products and service! Within 10 days received it.
the headphones is nice for the price audio quality is above average packaging is great the noise cancellation is awesome it took a month to get to me I love it
всё хорошо.доставка курьером 10 дней.наушники отличные.пока всё устраивает я доволен.звук супер.
10/10, you're not going to find anything better at this price, insured, highly recommended if you like music and bass Boost. Crazy.
Handset just perfect! Not lose time, purchase and harnesses.
Took a month to arrived, maybe because of festive season. The box is pretty much damage, thankfully the product is okay.
Arrived in fast, well packed and was not taxed. Connection good, had no problem Audio and cancellation very good TBM.
وصل المنتج في شهر سأعطيكم رأيي يعد استعماله
Arrived full but not came protected by bubble wrap packing. Sound, range sensational and excellent noise canceling. Comfortable and well built. Recommend.
Chegou tudo certo! produto de qualidade.
Perfect audio. Quality and build good too. Love the new version.
I arrived in less than a month thanks to the store but the carton hit some blows
Perfeito!! Entrega perfeita, som perfeito, tudo perfeito. Qualidade do áudio excelente, fone confortável e CUSTO BENEFÍCIO. Comprem!
Satisfied as an elephant, I certainly do not meloman, but I have not heard such a sound yet, I do not take off all day, I came with 60 percent of charging, about about A small home muffles away, I test in the nomadic then it will be visible, Took with a coupon Alika at 1000 for some kind of lightning, the middle ears cover completely, sorry the current of the sound application does not support, there need Q20 + +
Spectacular too Super recommend
Box torn arrived, but the product not suffered damage.
Супербустрая доставка. Курьер принес наушники домой. НАушники отличные
For the price, those are the best noise-cancelling headphones available. If you are deciding between the Q30 and Q20, please note that Q30 does not have Noise cancelling when using the cable - just over bluetooth. They are quite easy to set up, sound is clear. The headphones are also quite comfortable. Build quality is great - I am very surprised! and the headphones look nice. Amazing, overall!
Llegó más rápido de lo esperado, caja un poco aplastada pero la parte de adentro completa y sin problemas, en el momento con buen sonido, recomendado
This is excellent, easily adjusts and sound it wonderful, buying for delivery to the Brazil not arrived 12 days. Highly recommend for those who want a such. Quality sound great, as battery life test not to end.
The package arrived in Belarus approx. in 1 month. The package was damaged, but headphones were fine. Sounds really good, but with noise supression I heared less bass. Recommend the headphones if you dont mind micro-usb.
Arrived very fast. Exceeded my expectations. Was a good investment. Yes. Worth-has great quality
Wow, this quality and design are amazing! The Noice Cancel button makes the music sound even better!
Delivery 2 days, super speed. I am very pleased with the quality and sound of these headphones at the sale price. I took two, myself and a friend. Friend also very happy
بائع راع و شحن سريع جدا، سماعات ممتازة و رائعة أنصح بالشراء
perfect!
Good sound for 2600. Took on sale 11.11. Previously bought a column of the same manufacturer motion +. I liked it. And headphones are clear.
Good quality excellent sound nothing to envy other good low brands.
They were packed well, each package with two other packs with 1 hearing aid, unfortunately the box is too simple, thin. Because all four of them got hit. Communication was good.
Ótima qualidade pelo preço! Conexão Bluetooth excelente, melhor que um edifier que tenho e com grave mais apurado. Selamento da orelha com as almofadas excepcionais, difícil escutar barulhos esternos. Cancelamento de ruido mediano, porém com o ótimo selamento das almofadas talvez não seja tão nescessario!
OK and thank you, about canceling noise: not surprised, but entenfo that is better than not have
Headset amazing, very comfortable and powerful, battery looks last waaaay even indicate!