SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, fits color and easy to put or remove.
Volume to the clock adds decently, the eplvotch immediately begin to look like children's Xiaomi. The touch works well, the wheel turns, the button is harder to press. Places I usually cover.
Ordered June 4, the glass came on June 17 in the Smolensk region. The packaging is good. all as in the description, as in the picture, that I ordered with valdberess for 400R, which is 137-equally here. Order-you will not regret.
Дошло всё быстро,всё супер.
חומר איכותי מאוד, משלוח מהיר וכמובן הכי חשוב שלא פוגע בנראות של השעון ובטאצ׳ מומלץ מאוד.
아주 좋은 제품 추천합니다
Пришло быстро как никогда ! Беру жене второй , первый сломала нечаянно ! Рекомендую товар и продавца
I loved it, it looks super good on the watch and it's not annoying on the wrist. Took 3 weeks to arrive
As described. I bought several and very happy with them. Good product at a very affordable price and with fast shipping. Very advisable.
I love the product, I arrive very fast from expected, I recommend the product is very good and it looks very good quality
Excellent.
Tal como se ve en la descripción, el envío rápido y bien empaquetado encaja perfectamente falta ver lo que durará
Cool protection for the watch 42mm, tightly sit, the response of the screen is good through this protection, the wheels turn well, the color is the same as in the picture, not is, to the touch, a pleasant texture and visually does not increase the clock
I love it, it's just like the picture and I get super fast
136,93 was going on for a long time. Just in a bag. Bought in other stores, came in a box. Looks great, but not yet worn. I'll add it later. TC sometimes look the same, but the touch does not work well. I hope this blue lid works well.
The bumper is very steep! It is convenient that to wipe the watch-do not need to remove the strap. Looks great, the feedback of the sensor has not changed. But they went sooo long (2,5 months in Rostov-n-d. I had to buy another one during this time ((
Need it and got it
The order came quickly, everything suits, everything came perfectly.
The cover is a good, hard plastic, no where or what does not stick out, does not scratch. Also, holes for the microphone, speakers and the wheel are also even) sat perfectly. The screen through the glass reacts very well, which can not but please))) the delivery was very long, ordered somewhere on June 5, received only September 11. Wrote to the store that I did not receive anything, he assured me to get it soon. And I did. Thank you.
excellent! Arrived to Israel in 6 days! Perfect fit on the watch!
Very quickly came!!! The cover on the watch is almost invisible! Even if there is a desire to change the color of the watch-I recommend buying a new case of any color!!! Highly recommend!!! Looks great! !!! Excellent!! If also protects against bumps-it will be generally Super! I did not risk trying to strike-it's a pity because! I really liked it!!
For its price are good. But if they were more expensive by 200 rubles, then I would have bought them better but better quality. On the glass there are small dots (I do not know what such glasses are doing protective and covers are transparent silicone for the phone, too, with dots)) who understood what I mean?? In short, these points did not like of course. But when using unnoticed like. In general, I liked it. She paid for the delivery a little, but she still did not track completely. In Russia, as did and with the ends) already notified when was at the Post Office
I received the parcel! It came in integrity and safety. The order is satisfied! Tactile reacts well, looks very good. Seller recommend! I have no complaints about it. I liked everything! I advise you to order, you will not regret and do not spend money in vain!
Perfect! Perfect! The touch goes great, it's easy to put, it looks good and protects. I recommend 100%. I bought the transparent and white, so far I 've only tried the transparent but will repeat without a doubt.
Great product highly recommended
Muy contenta con los productos, quedaron super bien, protegen gran parte del dispositivo y de muy buena calidad, rígido. No dificulta el touch de la pantalla y muy fácil de limpiar
Perfect. arrived in 12 days, well packed, faithful color picture. Perfect fit, the exact size perfect bracelets with wefts watch.
Love it it fits perfectly
Very happy with the clear case. It looks like there is no cover on the watch so you can enjoy the intended look of the watch. Perfect. I'll just buy more of these and through all the other out.
Заказала 14.10 получила 04.12. Заказывала розовый под оригинальный ремешок и чёрный под купленный на Али. Сенсор под чёрным срабатывает, розовый не пробовалаа
Dazzling sits perfectly on the dark ווטש. perfect!
Fast shipping. This is my second time to order from this store. Thank you for a smooth transaction.
The product is equal to the photo, I love it, arrived very fast to my destination, I recommend 100% to the store
Excellent store! The order came to me super fast in Colombia, very well packed and in perfect condition. The cases are identical to the publication with very good quality. 100% recommended. I'll buy more.
Looks good and made so to say soundly! I liked
Very pretty, it's crystal. I'm fast.
So my Apple Watch is 40mm but the case still fit and it’s accurate , the tempered glass case looks just like the photo & the shipping took a while since it was a combined package!!!
Looks very nice and well packaged! Arrived about 2-3 weeks after ordering. Feels and looks like high quality, highly recommend :)
No llegó el producto pero el proveedor me envió otro como reemplazo
Approached the size. It's fine. To Belarus reached 3 weeks
Me encantó, llegó en 1 mes y medio y el producto de es de muy buena calidad, lo recomiendo al 100%
I liked the cover. I came quickly. There are no bubbles on the screen. And the sensor works well.
Muy buen producto. Buena calidad y llego muy rápido.
Quality fire! I sat down like a glove, the film on the side of the screen is unglued, no bubbles and glare, it works perfectly. I ordered this in Russia, there was a junk not pleasant.
Good afternoon! Good protection of the glass, as well as on the sides! Super light and look great) the parcel to Moscow came as quickly as possible 10 days
Is OK
отличное стекло , прикольно смотрится на часах а главное защищает от падений и ударов
Love it. Color a bit different from the original pink strap. Still doesn’t look bad. Pink material is matte so really love it. And the best part is the store is amazing. He helped me so much. Because of my post office bad job it was sent back from Tenerife to China and seller was nice and resent it once again. The only one from 3 other seller who’s items was sent back. THANK YOU
Fit well
Is the second time i order this case, im really happy with it. The material is hard and the case compact perfectly with the watch. The touchscreen works with it. It takes like 10-15 days to come to Belgium.