SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

L***m

25 Sep 2023

Verified Purchase

Excellent ugreen quality always. Fully recommended

O***r

good

A***n

Very good goods

V***v

Fast delivery in Moscow. Normal fastening-but even under the weight of a 6,5-inch phone-self-locking side legs is weak-prevents a thick cover-you have to live with your fingers

S***s

It's take one month item to arrived. The product seems to be of excellent quality.

E***r

Perfecto

E***a

Order was shipped 28.05-arrived 13.06 in Ekaterinburg Come very quickly! Quality goods, fairly strong design.

C***t

Holds tight, the phone does not fall, the holder does not cast

D***v

24 Sep 2023

I bought it as a gift, there is no possibility in the case.

N***D

Good holding of the phone, rotation position of the phone vertical/horizontal. Effective suction cup. At the top for this price

V***z

I was slow to answer since I was not at home. The product arrived in good condition, fast shipping and excellent quality. I recommend the store.

D***o

Very good product, fixed well both in glass in panel.

V***d

Pas essayé semble robuste

O***i

Great quality as always, but slow delivery

N***M

very useful. I like it

K***v

It came fast. Courier DPD delivered straight to the apartment. The whole thing. The bracket is made quite qualitatively. How to install in A/m and use add a review

D***y

Great holder. I came very quickly.

S***a

23 Sep 2023

The Mount looks good, they did not try it. No marriage

S***o

All received products meet the declared description of the store. Many thanks for keeping the quality at a high level. Of course the prices are now too big because the dollar to the ruble is high and if it were not for sale I would doubt the purchase a little. Delivered 9 days after the order 11.11 on sale, which of course pleasantly surprised.

К***б

Very cool holder. The best one I 've had in 10 + years driving. Sucker is just a gun)

R***T

Very good grip of the suction cup. The mechanism that holds the phone is solid. I recommend it.

V***V

Отличный товар, соответствует описанию. Продавца и магазин рекомендую.

I***n

The goods are reviews. Yakust is good. Stuck good. On brukivtsi to triage nadiino. I recommend it.

G***n

Hold perfectly on my windshield parcontre on my dashboard which is curved it does not hold.

M***S

objet de bonne qualité et solide. *5* merci

T***l

It has a sturdy feel to it, I hope it lasts for a long period. Has multiple adjustments and the suction cup has a glue applied to it to help secure in place. The package came along with all the user information too.

D***n

пришло быстро, на полностью вытянутой палке колышется с мясом режим ноут 8 про( в чехле), но телефон держится. лапки держателя алюминиевые, все остальное пластик

The quality is excellent, the Xiaomi Poko X3 in the case is included tightly. I use on Outlander 3

V***K

The quality is excellent, my iPhone 11 pro in the case in the sponge of the holder does not sit tightly;(. And so all fire

22 Sep 2023

4 days to Moscow. Done well, but not yet installed. Keep in mind that a large phone (iPhone 11) in a case with a magnet in the back I did not slip through the thickness of the grip. With another case is normal.

Delivery is fast, quality goods. The box came crumpled, but the goods are whole. Plastic is thin, but like strong. On the frontal sat like a cast, on the uneven torpedo did not stick. I did not communicate with the store.

B***o

good product !

O***a

Nice one

S***n

Holder seems nicely made. Haven't had the chance to test it out yet, but I'm optimistic.

A***o

Keeps the phone reliable. Slightly slumps when moving without a phone, but here the Russian roads are responsible)) the product is satisfied, the delivery is fast.

Customer

As described in the publications. Plastic material. It doesn't look very tough but you'll have to expect to see how it behaves over time. He arrived in a month.

M***u

Perfect, never disappointed with this brand and this store! May seem expensive but will not drop your smartphone at the first bump, used every day on pickup Road and forest paths, no worries!

G***x

well, the suction is not that amazing... but will see how long it will last. the product itself is high quality.

F***C

très bon produit, tient bien sur le tableau de bord.

I order the second one. The suction cup keeps on the glass well. Also convenient fixation of the phone.

V***y

21 Sep 2023

By denying shvidko, and up to yakoti, NEMA's claim. Ale... I'm not so mixed up with the city, the shove of Yogo vostatiti

Хороший держатель, присоска держит, телефон на трясках не выпадает

D***a

Produto de muita qualidade. Ugreen é Ugreen. Sempre top. Conforme descrito Recomendo Comprei dia 08/07 Foi enviado dia 12/07 Chegou no Brasil dia 17/07 Recebi dia 27/07 Não fui taxado

A***k

I took it because of the suction cup with an adhesive layer and a telescopic leg. Workmanship at altitude. Its functions perform well. The parcel came whole and no crumpled.