SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A cool thing, a trifle, but the right one, there are 2 modes or changes colors automatically while it glows or what color you press the button and set it as a constant. The truth glows not only in a tight but even even in small Twilight and when even the light in the House is not needed especially. It works for two minutes and you're not there until you're sitting on the toilet. The sensor works constantly as soon as I enter the door without reaching the toilet.
It's easy to get in, the windows are 3-way, the battery, colory yaskravi, the sensor Ruhu pratsyuki, the cat's head. Vicclicase in leather in leather. The children are particularly suitable. Delivery is close to the city, packaging of the pom 'yata, ale on the virib does not fit
Fast delivery, corresponds to the description, the order is satisfied, the store of luck and prosperity.
c'est vraiment bien pour la nuit surtout ça se déclenche dès qu'on passe devant très efficace je recommande
I haven't used it yet. Batteries need to buy separately
Соответствует описанию. Светится разными цветами. Только пришло, пока интересно.
I'm taking two. But on the toilet do not hang, as it is not hygienic. It's just in the bathroom. Batteries I change somewhere once in three months
Seems to work well, to see the use and in duration but very happy with this purchase that will facilitate us life at night Very fast delivery, arrived in less than 15j
I bought 3, tested and they work well. They are for gift, I already have one for a long time. Seller recommended
It burns beautifully, but only one night, then the batteries sat down
Arrived quickly in very good packaging. Nothing broken, and works well! Love it
Practical gadget, checks out, all OK
Same as it comes out enn ad
Great. This is the second I order. Very fast delivery
my second time ordering..I love it
The product is sent immediately, is united with another order, packed perfectly, went a couple of weeks, thanks to the store for the goods, I order not the first time, I recommend
Without batteries, you need to buy. Works. Switches colors.
The goods came in a month, everything matches, there are no batteries, but it's not a problem. In the light does not work, only in the dark on movement. If everything works, I'll buy friends for gifts.
Works very well the detection is very good and we can choose the color of the light very convenient for people who do not want to turn on the light for just a few minutes
To Territory-16 days. Three batteries AAA (mizinchikovye-not included), instructions in English, motion sensor. Work, all the rules!)
Highly recommended! Illuminates enough and detects very well in the dark, uses 3 triple A batteries, just watch how long these
Until they used it, and the packaging was little protected, it was pumped but, everything inside, it seems, whole.
Is as described, truth I expected it to be less powerful the light and for my shocker is quite powerful if you dont want to turn on the light with the device is enough
Everything is fine, I recommend.
Very useful and practical at night, it is the second I buy, the first one has been working for 3 months and no fault. I recommend the store
The goods arrived very quickly, in 12 at home. Thank you store.
Works)) you need to put three batteries) it shines well)
I placed the backlight not in the pot, but on the locker.
Items to the description and arrive in perfect condition! To note also that the free arrived in 10 days in Belgium. I recommend no problem!
OK
The lamp is like, the delivery is fast, everything is fine.
All fine
Chinese genius in terms of ideas is comparable only to their own hands in terms of production. The device is carbon monoxide, worked as much as three nights, lighting my trips to the toilet and my face is a smile. Then the LED got water (no, I did not pee on it, just believe it) and the Magic LGBT lighting went missing, jamming on the blue color. When disassembling the head with a diode, it turned out that the contacts are filled with water, acidification and the diode is partially dead. The collective repair covered the glow on the red color, the head was covered with thermal nozzles and in this form has been serving for a month. To buy definitely recommend, but be sure to provide waterproofing of the head with a diode with hot glue or transparent silicone, the device will live much longer.
Item works perfectly as advertised by the store. It is delivered without batteries. It's sensitive to movement. Spain EU. 16/August/2022
Order came. I order the second time.
I am soooo glad I ordered this item. It is the answer to anyone who ever had to clean the toilet area. The light highlights where the commode is and makes it very easy for your partner to urinate in the water and not on the seat. It also helps prevent drips on the floor. I could not be happier. The Seller is pretty wonderful as well. Shipping time to the US was relatively fast considering the virus problems in China. All in all this is a win-win purchase.
Sensor on light, motion. can make one color or color alternation. cut off without exposure in 1 minute, cool crap.
Arrived defective, motion sensor does not work steady light, the battery will last for two days ceaselessly work since it is not turned off. Switch colors is not working, light the changed during these two days. Went to contact the store please send video, I sent, he could not open it requested is somehow able to attach I already Nestal bother. In general was feeling from purchase. In general who want to take the risk is up to you!
Has received an order for 20 days satisfied with lights work properly
Works nicely!!
It came two weeks earlier than planned. All OK
An interesting thing, I do not know how much light bulb is enough, but it looks cool and all guests are visible. All the time does not work, you can see the built-in motion sensor, the colors change automatically.
Good Goods, all as in the description, thank you to the store.
Its really good
Got fast,, Not working ....
The product came super fast everything thing worked great colours thank you store A)++++
lovely
one sensor has a damaged button so cannot choose colour. but I'm ok with that. still happy with the purchase.
Cool
The box is crumpled, but the lamp works fixed. Funny thing)