SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous! Exactly which I wanted have and the price is also OK. Only the remote control was broken but you can the effects also manually on the battery box adjust and the string lights on and off.
Unfortunately, the remote control does not work... can a bad battery
All Super
As expected. Look pretty.
In Tver brought in 5 days, the Garland is very thin, small, but very bright! Well, that I still wanted for 500 rubles)))) hang on the window, it will be clearer
Very long delivery. From the sender's side. From July 30 to Oct 4. And in the rest of the product corresponds to expectations. I'm taking the other one already. Very cool.
Garland works, everything is fine. I can not say the size yet, I did not unravel. In the remote there are no batteries, so how does the remote work, I also do not know, I will need to find such a round battery. Delivery is very fast-a week to Krasnodar, took in sdek. Thank you store! I revised a bunch of offers of similar Garland-here the most profitable price is 500 rubles.
Super fast and in good condition
Garland is just super, it looks magical everything works, connected to a power bank
I order not the first time, I like everything. The remote works, the battery needs its own, I advise. I took warm white and blue, cool
Super Garland, I order 2 times, very fast delivery, the quality is excellent
Before that, I ordered, there was a full-fledged now simple wire diode in payali.
Came quickly, works, purchase is happy
Fast shipping and shipping, took less than a week. Shipping Postamat. Garland is the same as the previous ones, which I already bought from this store.
Perfect, work perfectly, hope I can put them shortly.
As always super. Do not take the first time. In the hall and kitchen hanging as evening light, very creates comfort. Mother-in-law is also not overjoyed
As the image with various types of lighting will, fast shipping
It's fine. The order was quickly shipped and arrived in a week.
Very good. the item to within about 1 month
Garland class
It came quickly, everything is whole. Garland is very thin, the wire behind the curtain is almost invisible, beautiful :) about the reliability I do not know, I will hope that it will live longer.
Great Garland! Thanks to Chinese friends for what do for New Year better!!! When I opened it, I was upset that such a small, EO when I hung and on straight classssss!!!! Happy new year
Contrary to the joke about fake Chinese ëlock toys-these please!
Super, delivered on time as indicated! Thank you to the store for speed!
Delivered by courier something days in 5, this is cool, ordered in advance for the new year, and had to hang in SeptemberIn the package with a navel, complete with a remote without a battery. size 3x3 and for my ceiling height is slightly longer, but the strings lie on the floor, which, which Works all day and like everything is fine. zolovka asked and she to order 2 pcs. Getting ready for Ng
Well, a very fabulous mood creates this The children are very pleased. Very fast delivery!!! Thank you so much!!!!
I bought batteries. Everything works. 3x2. We need to grow carefully. I ordered more multicolor. True from USB. Five days in a couple of days.
Gerlyanda looks very nice. But the remote did not have batteries and spare parts alone
Гирлянда просто бомба, спасибо!! Работает все исправно, несколько режимов и на пульте (сразу берите круглую батарейку), и оч удобно подключать через usb. Упаковано надёжно, в Тульскую область посылка шла около месяца. Мы счастливы, надеюсь прослужит несколько лет
Everything is fine, especially the delivery!
How much time will show.
I liked it. Bought for 380 rubles from USB
Доставка 2 недели в постомат. Всё исправно работает, режимы переключаются с пульта (нужна плоская батарейка)
Beautiful, why the remote is not clear, Managed with yusb
Garland in working order, delivery is not straight fast))) remote control without battery, but the fuse was inserted)
Great Garland. I'm buying a second one. The first bought from another store. The truth was short-lived. Worked only one new year, on the next December 30 went out... I'll see how much this is enough. I hope that it will be more durable. The parcel reached very quickly, sending from Russia, ordered April 18, 26 already delivered by courier directly home! Checked-works. Before the new year. I recommend to buy, very adorned New Year's holiday! It is convenient to control from the remote.
Nice Garland. I order the second time. Last hanging for a year, works fine. Very convenient switching modes by remote control
It's still working. The only negative in the remote control was the batteries
It came quickly, 2 weeks. I liked it very much, it's love at first sight)
Quite unexpectedly, cdek' Om came.
Very accuratr and beautiful arrived in 20 days to australia.
The MSC reached 10 days. Everything corresponds to the description, everything works, there is no smell. A lot of different programs... For such money, I think that's just cool. The only thing I do not know is the remote control or there is no battery there)))) the store and the goods
Заказ пришёл раньше, за что большое Спасибо продавцу. Гирлянда супер, всё работает
Great garlands. Everything works. Pleasant warm light. It is convenient that there is a USB. It looks very easy on the window, does not weigh in contrast to other wires. The cat is delighted.
For their money, a normal Garland, small LEDs on a thin wire, you can put all sorts of forms
Excellent quality, polite store, fast delivery to Siberia, the product fully corresponds to the description, arrived without damage, I buy not the first time this seller, the store and the seller.
Everything as described!
Thank you! Very fast shipping!
Гирлянда супер, очень понравилась! доставка очень быстрая, всего 6 дней до Ивановской области.
Оплатил заказ 09.12.21, получил в Сургуте 19.12.21. Успел к новому году приобрести. Спасибо продавцу! Рекомендую.