SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer

6 Dec 2023

Verified Purchase

Early arrival. The sewing is beautiful and the quality is good.

H***n

The bag is happy. Only too light And the handle is thin.

M***o

Like very good material black light and soft bag backpack material good polished.

P***r

Доставка до Р.Б за две недели. Сумка понравилась, своих денег стоит.

K***a

Corresponds to the description. Bronze Color Bomb.

A***z

Made handbag of huge capacity and quality. Very convenient carry also combined with foremost. Very blandito. Store basic of trust and professionalism, met in delivery.

U***r

I loved this bag of red wine from the first touch! It is so gentle, soft, but at the same time keeps the shape well. Handles made of more dense material. Three compartments, and in the inner three pockets. There was an unpleasant, some fish, smell after unpacking. But I put a bag of lavender inside for the night, and the smell almost disappeared in the morning. I think that in a couple of days it will completely fade. Shipping fast. The bag was so smooth and neatly packed that no suede.

Л***о

I received the parcel. Very fast delivery. The bag is excellent! Sewn qualitatively. The only thing, I would like the handles to be longer.

E***b

5 Dec 2023

Very simpotichnaya handbag)))

G***r

It's okay it's smaller than the picture but it's in good condition thanks

B***o

I love this bag! The shape is cute and it holds a lot with the multiple compartments. It's very lightweight too which I like. The only issues is the smell... it's not real leather but it smells like a dead cow. The scent has faded but at first it was pretty horrible. I would like to get the other colors now too because for the price it's a real bargain.

It's not good quality.

R***r

Very attractive and soft comfortable! For such a price I advise! Fast shipping!

1***r

I like it very much. Good size. The central hole that closes with zipper has internal pockets

Good handbag, color, as in the photo, not huge , Not Small, looks decent than 3 went, in one package with other parcels

N***a

4 Dec 2023

It came quickly, the handbag is excellent, there is no smell, there are some threads stick out but not critical, the seams are even, the pockets are in place. The bag corresponds to the price and the declared sizes.

G***a

Excellent, very fast!

V***v

Thank you very much. Definitely recommend store

J***s

The only thing that could be better is the handle, found very sorry and gets a little bad to carry. With respect to speed and agility sending and not have to complain. Very efficient!

A***n

Заказ доставили быстро. Качество сумки за такие деньги,отличное и полностью соответствует характеристикам производителя. Рекомендую продавца и магазин.

J***k

3 Dec 2023

I did not receive the goods. The delivery time is up. Opened a dispute. Got the money back. Only this and pleased. Thank you. where is the parcel not clear.

I***k

I expected that the bag would be bigger, and slightly disappointed with the short handles for wearing on the shoulder. In the rest, everything is fine.

M***a

Reached on time, light, comfortable, looks good. Only inside the bag smell is not very. Probably been in the warehouse for a long time. Very happy. This is the second bag, before that I took in red.

A***o

2 Dec 2023

Good product for it’s price

S***a

Beautiful better than the one in the photo

U***w

Beautiful!

B***b

Beautiful handbag, mięciutka,, very large capacity, lot compartments, carefully made. Recommend. I received also gift, earrings. Thank you, recommend

V***a

1 Dec 2023

Very soft and small. looks not cheap

A***e

Top.

G***s

Found small pictures looks bigger

Beautiful! Thank you.

Have another the same brand and the materials are very different, and that is softer and lower handle.

M***z

I arrive in a week! Ideal. Had it in leather and Navy. Lightweight, comfortable to wear and fit 1000 things!

S***E

The handbag is very satisfied. It's small, but very light. I came very quickly.

D***r

Like as the ad, the material is thin. Within 15 days received the bag. thanks

A***i

I just received my bag Fast delivery. I'm disappointed by the color I was expecting a bright red bag. Too bad for me

A***a

For 600 rubles will come. In general, the bag is roomy, comfortable, but handles .. Just from plastic bag .. Because of them it looks cheap. But what can you expect from such a price... Color matches, delivery fast, track tracked. The bag came not mint, although not particularly packed. No smell, and it's good. Handles would be stronger than this bag, and it would be super.

Very cool bag

A***.

30 Nov 2023

Cheap light leather but a nice purse for the price.

The bag is excellent, very light, made of quality eco-leather. Small, but very roomy. I'm happy with the purchase, thank you to the store! The order came quickly, received at the point of issue, everything is fine.