SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with the sound of the atlychni
I expected that they would be louder but also so will go.
prima
They work perfectly, the store is handsome!
Perfect, works excellent fast shipping
Все работает. Пришло в г.Новокузнецк за 3 недели.
llego muy bien empacado y bien forrado gracias por la entrega se escucha muy bien.
He arrived very quickly and in good condition
Pretty is OK
For the price they're pretty good
la calidad del volumen es buena
I'm coming very soon. Sounds wonderful too cute recommended %
Came before Everything is clear
I brought a courier, delivery to Norilsk for 2 weeks, perfectly packed. I ordered 2 pairs, both while working normally, if something goes wrong, then I'll add a review.
Headphones do not go well and haroshimi ykh do not call it a short time, not every Pido, in some way the best of them. On the food price of the stink of norms well, the yak to whom to walk. The block of the living room of Derge dovgo a Sami headphones is not more than 1 year old. I advise you to try to take away my memory.
All OK
The goods came in 8 days. Headphones are cool, I recommend the store.
Curti bastante
Came unexpectedly fast, even charged. The packaging is really flimsy, but everything is whole, working. Within a radius of 8 m work well. I did not communicate with the store. This evaluation parameter needs to be made optional, and then without it, the feedback is not sent
Order on 27 Nov received 7 days after thanks to a next order
Arrived very fast I like it very much
works excellent. good battery life though the case charges too fast but the buds last really long. been using for weeks now (not on one charge). I recommend the store
Excellent. I'll buy another pair
Received without delay thanks Widely recommended store
Headphones such as I expected by information and photos of the store and reviews. The charge was already, about 60%. Quality. The only thing that has not yet understood how to reduce or add sound-simple tapping does not work. I do not know even this defect or headphones in themselves such
Awesome the quality is perfect, such a great store recommended 5 stars the delivery was really fast
Thank you. The headset came quickly. Everything works fine.
Headphones are good, but more for men than for women. They are large. the charge holds for a long time. the sound is good
The store and the goods are satisfied
Disappointed the earphones are two different colours which I didn’t realise, you would think that would be mentioned. I’m only noticing now when I look at the picture that they are 1white and 1black. Why anyone would want that I do not know. They probably work but I won’t be using them. Will buy another set from another store. On a positive note it was the quickest delivery I have ever had from aliexpress.
Great headphones. We came very quickly.
they work great, great sound but don't fit all that well but over all they are very good
Доставка в Украину супер быстрая, звук не очень чистый.
наушники хорошие за свою цену, хорошие низкие частоты, высокие за свою цену тоже неплохие
All right. I loved them. It was just what I wanted.
The goods is according to the description
знакомой очень понравились , микрофон не очень хороший . но за такую цену идеально
Thank you for the store
They work great. Price match. It is better if you take, then for 4 K +
заказал ребёнку, ребёнок очень доволен продавцу ставлю за всё 5, за быструю отправку и за быстрое формирование заказа, наушники пришли заряжены на 70%, подключились к телефону без проблем.
Точное описание товара. Звучание приятное. Комплектность полностью соответствует заявленой. Возникли проблемы с доставкой. Курьерская служба Почты России просто отвратительно работает, прождала курьера целый день, а в итоге заказ просто не был передан на доставку даже по предварительной заявке. Попросила оставить в почтовом отделении. Состояние упаковки при получении просто ужасное, внутри всё в песке. Но при проверке всё работает. Посмотрим как поведут себя в эксплуатации.
Earphone as described, the frosted acrylic cover, you can see the display led gives a charm more.
Thank you, the goods are delivered in 4 days. Good quality goods. The sound is excellent.
Thank you
пришли заряжены на 60%, звук норм. спасибо продавцу.
За свои деньги довольно не плохое звучание, часов на пять непрерывного прослушивания.
Excellent headphones, long keep charging, only when watching videos, a little delay in sound is heard.
The box has arrived crumpled
по мне звучание хорошее. заряд держит. за такие деньги очень даже не плохие наушники
Everything is cool, everything works, it came quickly, the sound is good, I liked it!