SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am soooo glad I ordered this item. It is the answer to anyone who ever had to clean the toilet area. The light highlights where the commode is and makes it very easy for your partner to urinate in the water and not on the seat. It also helps prevent drips on the floor. I could not be happier. The Seller is pretty wonderful as well. Shipping time to the US was relatively fast considering the virus problems in China. All in all this is a win-win purchase.
Sensor on light, motion. can make one color or color alternation. cut off without exposure in 1 minute, cool crap.
Arrived defective, motion sensor does not work steady light, the battery will last for two days ceaselessly work since it is not turned off. Switch colors is not working, light the changed during these two days. Went to contact the store please send video, I sent, he could not open it requested is somehow able to attach I already Nestal bother. In general was feeling from purchase. In general who want to take the risk is up to you!
Has received an order for 20 days satisfied with lights work properly
Works nicely!!
It came two weeks earlier than planned. All OK
An interesting thing, I do not know how much light bulb is enough, but it looks cool and all guests are visible. All the time does not work, you can see the built-in motion sensor, the colors change automatically.
Good Goods, all as in the description, thank you to the store.
Its really good
Got fast,, Not working ....
The product came super fast everything thing worked great colours thank you store A)++++
lovely
one sensor has a damaged button so cannot choose colour. but I'm ok with that. still happy with the purchase.
Cool
The box is crumpled, but the lamp works fixed. Funny thing)
Funny stuff.
Works from pinky batteries, they are not included, really there is a motion sensor and light
Nothing special
Just like the description. Perfect for your purpose.
Works only at full darkness and from 3 Pinky I would like to of course that there was a battery inside and so everything suits the thing cool will be used when running 2 minutes from the the the
Haven't checked yet
I bought a backlight it works
Prikolyukha
Is useless…. For nothing
Everything is super I really like this lamp, I do not narrow it in the toilet, but on the shelf in the toilet and when I go into the toilet at night, I light up up up
Excellent product and excellent store I recommend 100% thank you very much!
Delivery only 2 weeks, thank you to the store, I liked everything
Took different, in this battery fit well. Mostly die of moisture. This led was filled with transparent glue. Let's see
Super. I ordered it again. The first order has been working for a year. And shipping fast
Товар полностью соответствует описанию. До Ростов-на-Дону дошёл дней за 10-12. Батареек в комплекте нет, но это и так понятно. Продавца рекомендую, главное чтобы долго работало.
thank you so much, it's so nice, Thank you for everything
Great product
Buy a second time, the first light lived a year and a half, the second motion sensor does not react, need to hand hold close to it to burst into flames.
Led that works only in the dark, equipped with a motion detector
It doesn't have to be until I get it! It's not a cripiti! But Rich is cool! In the night of Sam te!)
Cool heel, I recommend
Lamp came to work. Delivery about a month.
works thanks
I like it very much
The parcel came whole. Well packed. Everything works. The children are delighted. Everything corresponds to the description. Seller recommend.
Came quickly, the quality is good
A grade
Everything is fine
Everything works.
No lo he probado, pero se ve como en el anuncio viene bien embalado.
The product arrived earlier than expected, took 20 days to arrive. Looks like it's all right just need to prove it
Zhanada, tүnde zhanada. Frying sensor bar
Excellent product. As advertised. Goes well. Thank you
When it's dark it's when it lights I arrive very quickly and in exelent conditions The quality very good
Excellent quality. I'm taking the second one. The first is the year. I put it in the storage room this time. Just for extra lighting. Three AAA batteries seem eternal. The sensor works correctly. The price is magical. Packing reliably protects when delivered. Respect to the Chinese brothers.