SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much
The parcel came whole. Well packed. Everything works. The children are delighted. Everything corresponds to the description. Seller recommend.
Came quickly, the quality is good
A grade
Everything is fine
Everything works.
No lo he probado, pero se ve como en el anuncio viene bien embalado.
The product arrived earlier than expected, took 20 days to arrive. Looks like it's all right just need to prove it
Zhanada, tүnde zhanada. Frying sensor bar
Excellent product. As advertised. Goes well. Thank you
When it's dark it's when it lights I arrive very quickly and in exelent conditions The quality very good
Excellent quality. I'm taking the second one. The first is the year. I put it in the storage room this time. Just for extra lighting. Three AAA batteries seem eternal. The sensor works correctly. The price is magical. Packing reliably protects when delivered. Respect to the Chinese brothers.
Very nice. Thank you kindly.
Good product arrived sooner than expected
love them. terrific service thank you.
awesome but will need a bit l onger to hold properly
Fast delivery recommend
It works very well! It looks excellent
Fast shipping, quality product, all ok
Nice
Works. Delivery 2 weeks.
Everything is super! I order not the first time
Boxes slightly damaged by delivery
заказом очень довольны особенно нравится детям нужная, необычная вещь спасибо
Works perfectly with 3 LR03-AAA batteries, led light, practical, I recommend.
Everyone is delighted with this thing. The motion sensor is excellent, but I think it works for a long time without movement it would be possible to collect time. In general, the goods are satisfied with the children in the dark. Recommend.
Great! Triggers when the door moves and turns off in the light it does not always stay active, I'm super satisfied :)
Clearly, it earlier than expected as much as 3 weeks, is really the motion sensor. Need to buy three mizinchikovye. A little wrinkled packaging, but the job does not affect
perfect
Very useful at night when you go to the bathroom to avoid to turn on the light. Recommended
Completely fit the description. Need 3 batteries AAA-supplied.
Excellent thing, now at night not including the light can walk, you can buy!
It works
Funny thing…
Nice thing. It shines bright! Thank you very much, for the fast delivery! Recommend!
I order a second time, the first was 2020 versions, it broke down only to shine in red, do not understand what the updated version is different from the basic one, the new one works works even when the light is turned off in an arbitrary order of color selection.
I got off the toilet best in the world ולכם no
Delivery less than a month. Packing is reliable! This time I took it for gifts. Recommend!
Just like in the description. To Moscow for three weeks. All happy, recommend!
It is better to make additional waterproofing-previous broke
The goods came quickly. Everything works. Need 3 pieces AAA batteries
2 products from China, fast delivery, to the Altai Territory in 24 days, minus 7 days that we could not sort.
The parcel came crumpled... But they seem to be lighting.
Cute
Very fast and product as desribed.
O _
It works.
nice night lamp in the toilet !
Cool thing, the child at night will go to the toilet) batteries eat decently, you will collect to buy this device-do not be lazy immediately to order three small batteries it is useful and at times cheaper than changing batteries) Our delivery tried my best to damage the packaging but the blown obbertka did its job-the goods itself are intact and safe) thanks to the store!
Super fast delivery!!