SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

D***o

26 Sep 2023

Verified Purchase

Bought for iPhone XR, charges significantly faster, all is well,. delivery fast, issued express delivery.

R***s

Product excellent quality! Congratulations to store for preparing packaging that preserved products and boxes a beauty.

D***s

Seems to be a high quality product! Still not tested!

J***j

Wondrrful. I recommend this store.7

F***o

Sincerely, better than Apple that comes in Mobile, always buy the ugreen and recommend. Great products, you can see the quality has the packaging. Perfect!

Customer

Very good, recommend

S***i

Works great. Looks very much like the iPhone charger.

D***r

pessoalmente aparenta ter boa qualidade de construção. carrega rápido o iphone 11 e o iphone 12 que temos aqui. quanto ao tamanho, nem grande nem pequeno, nem leve nem pesado. até o momento está funcionando muito bem. estou satisfeito!

A***v

Ordered 11 11 on Black Friday 8 sets of 520r all Rodna on ng. 2 came from the Moscow warehouse, 6-from China in 16 days. I take not the first time, and not the first year-the quality of ugreen suits!! I can safely recommend!

D***k

It's like the description. This is the second charge. Works fine.

L***e

Pas encore essayé je donnerai mon avis plus tard !!!

S***s

Well received is in the well packaged state as usual missing more than trying with my iPhone 11

G***a

Excellent Product, exceeded expectations. At least to treat packaging came perfect

U***r

Очень быстро дошло до Киева. Хорошо упаковано. Можно на подарок

N***s

Charge my iPhone 45 11 in chat minutoa, using with a baseus type C to Lightning cable. Recommend to everyone

E***n

Good Goods. Fast charging works. Sent was on the day of the order.

E***k

25 Sep 2023

Excellent charging, the difference in work with the original iPhone is not noticed. Recommend. Thank you for the quality products! We buy from ugreen not the first time.

L***i

Charging speed satisfactory, and built with high quality materials, mainly Pro cable, can realize that is well above the original Apple cable. Recommend product infinitely

F***r

Apparently has a very good quality. Seems to be original. Great build quality. Business is wait a few months to check if will continue working normally. Too early to say is excellent.

Ainda não testei, mas parece muito bom. Recebi muitas indicações desse produto, então acredito que realmente carregue mais rápido e seja de qualidade. A entrega demorou uns 17 dias. Super recomendo!

G***o

Quality charger. To charge the iPhone in turbo mode and seems to be stronger than the original.

The product has the good stuff, really recharges as advertisement says. Recommend too; and soon return to perform new purchases.

S***v

A good charger, although qc4.0 is not on its own, but for the iPhone one of the most loved, for 600 pick up. pd3.0 is. Took for 193₽, came in 3 weeks.

A***a

Great quality product. Already bought several for resale. This give quality assurance

S***ş

The product arrived in my hand in about 3 weeks. Nice packed and the material quality looks pretty good. Thanks UGREEN :)

M***a

Is very good, great quality

O***v

Виміряти заявлені хар-ки неможливо, великий ризик замкнути зарядку. Однак по час заряджання аналогічний штатній зарядці. Своїх коштів вартує, рекомендую. Доставка три неділі, трек номер відслідковується.

S***y

Seller good sent fast, box damaged plugs very thin in the outlet badly holds

P***r

24 Sep 2023

Great charger, you can trust Ugreen brand to use high quality materials so the charger is safe so are your charged devices.

S***a

Although there is no error in the description about qc4.0 of which, although the product rests on what is, I put 5 stars, K. This is the goods for the iPhone, they love it, who charms, and buy for 600₽), this is what I bought for 165. Eh, for 15 cents as 11.11 last year not to buy), but a pity. In general, the thing is decent and at the sound price is good, but better cheaper)

B***h

Excellent charging. Took for iPhone 11. Immediately brother charging cable. After six months, the wire broke, but it works. I use my wife, maybe it's my fault))

C***a

Arrived in perfect condition, took a little this time to arrive, but the problem was here in Brazil. Super recommend buying is the second charger and cable to buy them, it really is the model Turbo, carries very fast my phone, has a very good on wire. Excellent

P***e

23 Sep 2023

Original Cable and charger and excellent quality. Uploaded my iPhone 11 of 5% to 100% around 1h50. Highly recommend the product and brand.

Charger ugreen 20 W CD137 model Weight 51 grams Tester measurement Charging powerbank baseus 20 000 mAh 20 W via charger port Type-C Voltage: 9.126 Volt Current: 2.114 amps Power: 19.30 W Heating is medium when quickly charged. There is no smell of plastic. Came Black charging instead of ordered white. The color does not match the order, as well as the characteristics a little worse than white charging. Ordered in early October for stock on Brand Festival ugreen Shop ugreen official store promised to spend a distribution of prizes among buyers of the brand festival period, but nothing actually was Specifications declared by the manufacturer Input input Voltage: 100-240 V Output output Type-C 1 5 V-3 A (15 W) 9 V-2.22 A (19.98 W) 12 in 1. 67A (20 W) Supports PD, Quick Charge 3.0 Delivery 5 days from the Russian warehouse to the 5post delivery point Packed in gray plastic bag and branded box

L***l

Not know the brand ugreen but is good quality, compact and powerful, good finish, quickly charges your smartphone. Recommend!

O produto é de qualidade, já comprei anteriormente outros e não tenho nada a reclamar. Esse carregador em específico ainda não testei, mas é muito difícil os produtos dessa marca apresentarem problemas. Custou 35 reais na promoção, sem taxa e sem frete. Onde compramos um carregador de qualidade de 20W no Brasil por esse valor?. Carrega iPhone e qualquer aparelho com cabo usb tipo C.

Product excellent quality, fast delivery and without fee. Super recommend store.

Knew in part the brand, yet am very excited about this product, need to test to see if really described ad confers felt lack a bubble wrap to prevent impacts in handling during commute.

J***o

Produto original e de ótima qualidade. Muito bom, quem busca por esse produto não irão se arrepender. Já estou comprando mais aqui.

R***a

22 Sep 2023

Ainda estou testando. Mas tem uma ótima construção e realmente carrega rápido. Agora é testar a durabilidade

E***e

Well packed and polished. Still will test!

M***e

Excellent charger. Very good this brand and store. Arrived in a month.

N***a

For those with iPhone and not want to spend more than R$ 300,00 in Brazil in a charge original Apple very worth, already is third buy this brand and have not had any disappointment. My iPhone 11 carries from 0 to 100% in just over 1 hour and 30 minutes.

I***r

Muitooo took 49 days in total the store took to send the mail Brazilian did shit delivery, but otherwise the product is 100% and charge my iPhone 8 Plus in 49 min