SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Larger than expected. good quality
Great product, excellent construction, beautiful. Found a little too heavy, arrives to tire holding, but is very good.
Super masseur. oigeny theme. the girl was high. I like to do it with my hands but my back hurts and I can not for a long time.
Cool thing, I recommend 100%. Delivered for 10, courier to the house. The thing is heavy, quality materials.
Super pomoga equipment for muscle pain not Dowierzałam too much but the przekonałam it my friend from pain thank you that you are.
Fast delivery, qualitatively packed, so that everything will go whole)) excellent thing, immediately checked on themselves: the quality of the massage is super! In different from the Bork for 30 thousand, in this for 3 thousand rubles much more attachments and speed options! I recommend) muscles relax well, and not only for athletes a useful thing!
Extra fast delivery, identical product of it in the unsubscription. Thank you.
Product conforms to the description and photos. I was able to test this one it is really great there was more in the package of additional seals for the tips. I was pleasantly surprised at the speed where I received my parcel for France 3 days. It's really a shame that the store did not answer my questions, I told him that my technical notice was in English and if he could send it to me in my language, I did not have an answer, likewise to ask if he was selling spare tips, And there I had a copy-paste of an old message that had nothing to do with my request.
Serious store and fast delivery in 2 days in France. The product arrived with a storage bag and seems to be of good quality
The order was delivered to Rostov in 9 days, the parcel was brought by the Courier IML, the massage gun is packed in a strong cardboard box inside which the original suitcase itself is a case. Plus spare rubber seals, massage gun cost me 2200 rubles coupon AliExpress, included tried several attachments... Feel cool! The order was satisfied all the more for 2200r, the gun has 30 speeds, also on the display the level of charge, the gun came charged for a while!
The goods came quickly packed well, complete complete, charged instruction in English, a set of spare pads! Thank you store for fast shipment!
Received today, and I am very happy, thank you very much to you. Fast delivery 3 days, professional store!
Order Tuesday night, received on Friday morning, super fast delivery, I will return order, very good store, product more than correct for the price, same product on Amazon for 2 times the price. Thank you again
We received a long-awaited massager, we have not used the case yet, but the delivery is fast, packed perfectly.
אחלה, came to Israel within 25 days. Product מצויין ושווה very. Recommended
Au top !! *****
Super, good quality, it works perfectly well.
Rychle dorucenie Velmi good masaze uz 2 Stroj v Rodine after uraze it Bol skvely helper
The gun is just super, you can massage at least what, even cats like.
Very good, compliant with ladescription, powerful and quality product, delivered very quickly, thank you to the store.
article conforme et très efficient, ça m'aide à me détendre après mes séances de basket
He arrived incredibly fast, bought 11 of 11 and arrived on the 16th, and goes luxury, highly recommended!
A great machine and super fast shipping came to me in just 2 days. A 10 for the store/distributor. Fully recommended.
I buy again the massage because i love it. This is good for gifts to frends.
Массажёр хорошо упакован, очень удобная ручка.Отлично прорабатывает триггеры,сразу же отмечается эффект расслабления Посылка пришла из России, очень быстро, получила на СДЭКе
In 48 hours he arrived home. I ordered it on a Monday and Wednesday I already had it in my hands. Looks good quality. Now it's time to try it and in a few days I'll give my opinion on how it works.
Good product, high quality, set accessories, fast shipping, recommend
Jestem bardzo zadowolona z zakupu. Kupiłam go na - obłędnych ofertach, z kuponem zapłaciłam 100 zł. Masażer był już u mnie po 3 dniach roboczych, dostarczony z polskiego magazynu przez DHL. Masażer zapakowany w walizeczkę. Działa super. Polecam serdecznie.
Compliant product arrived in time, effective looks robust I recommend the product and quality/price nothing to say
Works!! Came charged to level 90. After an hour of charging work left 80. Instruction in English. It is convenient to use. Delivery up to 3 weeks.
Three pieces, two and two. Masager Super Recommend
Item received quickly 1 week, well packed in carton and in a box with all the material, after trying it ol works very well, good material, mass very well except on the bone parts pay attention, to see in the duration, but seems solid. I recommend this article.
Of course, he will not replace a full-fledged massage, but the raising of the hand or leg is the most time Delivered quickly, assembled firmly, its function performs at 100% You can take it!
Works great, I have chronic spasms in my shoulders and it makes them feel so much better. If you're the kind of person who likes a massage to borderline hurt, this is for you. Delivered incredibly fast
Order came! Seller recommend! Not yet Used!
Super device works perfectly No problem, several heads available and the power is at the appointment. I advise you because really effective to prepare before workouts and for the afterlife to relax the muscles.
Power for the wife is enough, but I'm not enough. The quality of the massager itself is not bad, it corresponds to the price. Nozzles are not very good quality, cheap plastic, on some there are joints that scratch, it is necessary to grind. It works quietly. The case is good.
Outstanding product, chunky elegant. Compact. Powerful. Immediate shipment 5 days and arrived.
15 days to arrive in Switzerland, everything is perfect, the machine works perfectly
Greate product !! I recomand the store!!
Product conforms to the description. It looks good to do with time. Fast delivery, 3 days. I recommend this product
I ordered in Moscow, by my mistake from China. it went exactly 3 weeks. Everything is super, everything works, the view is chic. Came charged for 90%. The power is average, for home work is enough, so the norm, take it.
Very fast delivery. The order was made 11.11 received 13.11 in Murom. Perfectly packed, everything works on Hurray. Happy with the purchase and price!
Perfect for its price, fast shipping 2500mha battery with enough autonomy,
This massage gun is great. It works like it should. Shipment came in 5 days from Spain. I recommend it.
очень быстрая доставка. до Ростова на Дону 5 дней, товар выглядит согласно фото и описанию, пришел заряженным на 80%, зарядил до 100… индикация на блоке питания показала заряд. опробовали с женой, почти 1.5 часа 10% расход. товаром очень довольны. у меня декомпрессия 4 позвонков, утром чувствовал себя на Уррааа. продавца рекомендую!!!!!!!
Thank you very much best store. Packed box very good. Bag is cool. All matched from site. Gun is working good all settings. Charge is working. And replaceable battery.
Я не искушённый в таких штуках, но на мой взгляд массажёр отличный. Масирует хорошо. Заряжается быстро. Работает тихо. Покупкой доволен. Доставка быстрая. Кому нужен можно брать.
Works very well adjustable power to wish to suit everyone very well packaged for travel and delivery on time
Absolutely excellent! My third time buying this, as my parents used mine and asked for one and a friend wanted one after he used mine as well