SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tools came quickly. description exact as in the photo. Externally, everything looks good. Good set. For such money it is the best. Definitely recommend
The product came during. I recommend it to the store.
Excellent set, I recommend, delivery less than a week in the Orenburg region
Great set, taking over 5к₽ and it definitely worth Of course, the tool is not Bosch, but for 5к₽ there very much of suitable tool, which can accomplish much work at home or with equipment
Delivered very quickly (Peter) Everything corresponds to the description
In appearance, a very good set, I hope in the case will not be worse
Parcel arrived quickly. Set match the description. Thanks to the store.
A normal set, but the stars from the sky are not enough of course.... Quality is acceptable, all in stock. Suitable for household affairs, if you work professionally, it is better of course to roll out and buy something more expensive.
It came in 3 days from the warehouse in the Russian Federation. Packed well, on the box several invisible scuffs. All tools look reliable and high quality. In the box are attached strongly, some even hard to get. I'm happy with the tools, I advise.
Order not delivered the fault цайняо delivery. More than twenty days lain in Domodedovo and was sent back to store. Money back to seller no complaints.
The set came on time, courier to the house! Everything is super, exactly with the description, the quality is excellent!!! Advise!!!!
The goods came in a week. Quality corresponds to the price. Enough for the house.
Excellent set of good quality and composition. Fast Delivery
Received in 5 days, the tools seem of good qualities.
Gorgeous set at a good price.
After two month of waiting I've learned that this good couldn't be delivered. I'm very disappointed.
A tool of good quality, for home it is. Shipping is super fast. I recommend it to everyone.
For the money good product, but the quality of the, like a fake: bits, jig saw…. Seems to be some sort of полюшевыми!
Great tools. It's a pity that there are no elongated heads. And the divorce key is somewhat too small. But in general-a very good set for your money
The tool is cool for reliability I can not say anything, for the House will go. Everything is there and everything has a place!
Complete set. Looks all quality. For minor repairs is definitely useful. Seller recommend. Sent to Bryansk in 4 days.
I ordered 08.24 came 09.03. I took a discount for 4k. In general I'm happy, the price is as they say.
Very cool and high quality tool kit. Is all that is necessary.
Quickly brought, delivered in Postamat. Set good, whole suitcase 5.85кг, particularly not drag. Bought to was the big piece set never be used. Took the. The old set of almost all lost. Set real big, for most uses enough will set a smaller.
Shipping is fast...
It's okay
Thank you store! The set went very quickly. Chic equipment. Sorry. no sidecuts. I'll be in the job. I recommend the seller definitely.
Great looking kit! It feels really nice and sturdy. It's perfect for basic fixing around the house and maybe some DIY stuff! Also shipping was really fast! I recommend :)
Great set for the house. I'm taking two.
The goods came very quickly. Thank you store!
Great set for home! The quality is not Makita of course, and it's stupid to even think about it, but! Tighten the shelf, twist the nuts, and any household tasks to solve-enough with your head. The coolest-all in one place, nothing is lying anywhere and do not need ten shelves for all your hammers, pliers and a cabinet of screwdrivers and keys. In a word, the best waste of five thousand rubles for the house! I advise everyone a set of 168 items. It came in 3 days by courier delivery to the threshold, for this a separate line!
For a gift, then what you need!
Fast shipment. Highest quality product. Board
Delivery to Komi 27.06-09. 07.all in place. Thank you.
The tools are good. But here the delivery leaves much to be desired. Delivery was carried out by some courier service (COP), in which the couriers are rough and Hamas. I had to run after The Courier all over town to give me the parcel.
The parcel came to Rostov in 9 days, took in five. It was packed in pupyrku, the condition is perfect. The set itself is quite decent, for small home repairs "something to twist" definitely masthav. Cost 3.4tyr
It came quickly for a week, I recommend the store, everything is open and honest, the track was tracked!
The tool came quickly, delivery by courier, in quality and in work has not yet checked but I hope it will not disappoint. How I will use the review but I do not think I will try
Great set. Everything you need for home affairs is
The parcel came in excellent condition sealed was in 3 packages, everything was neat, delivered by the courier before the period, which was very pleased. I took it as a gift. Inside all the whole)) I recommend. the store is responsive