SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличные наушники, звук качественный, кнопки управления музыкой и звонками, можно раздвигать и складывать накладки
Very good I arrive in 2 weeks fast it's like I asked
Levando em consideração o preço, o produto tem qualidade é dentro do esperado, tem bom som, é bonito e a bateria dura relativamente bem.
So good for the price! Got a pair of these around a year ago and they were great, but accidentally broke them last week. Delivery was really quick and much faster than the expected delivery date. Audio isn’t amazing quality but much better than other cheap headphones I’ve tried in the past.
Loved and is beautiful and super fast delivery
Very beautiful identical photo came a day early my nephew adorousuper recommend
Before the Ukraine for 3 types, all the reception) I'll go to school, the sound is beautiful, I'll go to the bus!
Came well, and well packed in right color, works very well and has a good volume and sound. You can change for which found awesome!!♡
Fast delivery. Very happy with them. Sound great with music, haven’t tried a phone call yet! Would recommend this store!
Headphones came in a crumpled box. It's good that nothing broke. Of course, such things need to be more rigid box live or kissed with pupyrki. made very neatly, the sound is good.
The order received in 32 days. Track tracked. The packing came very much mint (in the photo it is visible), but the headphones, somehow, remained whole. The product fully corresponds to the description. Checked in work-in all modes, the headset functions normally: -Connected headphones to computer, phone-listened to music, playback quality on Height; -Listened to music from SD card-excellent; -Adjusted the radio: the reception of radio stations is quite confident. In general, while buying are satisfied.
esperei um pouco pra avaliar, veio bem embalado, funcionando bem dura muito tempo em média 8hs, tranquilo, como uso relativamente só a noite dura quase uma semana sem precisar de carga
Sounds good. As long as everything is ok thanks.
The phone has a good record, A cool but the treble volume are not very cool… the not very comfortable but nevertheless all, worth the value. Still not know inform the battery life time.
I asked for them two days ago and they 've arrived! Super fast shipping and they look good, listen very well and also has a button to equalize sound, size is standard and can be adjusted, very happy with purchase,
PERFECT !!! GOOD QUALITY !!! GOOD SONG !!! NICE SELLER !!!
It's beautiful, light, works well and arrived fast, thank you very much!
estan hermoosos y se escuchan bien padre
The product good, he and as high as other have this same style, but this still very good, stereo sound and easy connection. Box came well packed (with some dents) but got everything working OK. And delivery was super fast.
All right, well packed, the sound it is high and very comfortable
Great sound quality!!! Durable battery.
Very good, I liked it, it's the third time I 've asked my family
Well, nice and cheap. Sounds good, comfortable. Nice design. Price 11,84 well and it took 3 days
Thank you very much!!! Everything is as always, excellent...
Very good headphones voice is clear and controllable , arrived very quickly but box is damaged however i do recommend it
Price = quality. For children, sometimes something to listen to is normal. The sound is muffled. Good for winter as the ears are hot. Bluetooth works, charging is. There is an optional input for the wire. The wire itself is not attached. The parcel came quickly.
Very good! It took them 10 days to arrive in Spain. They come well packaged. They have charge for first use. Connect quickly with iPhone 11. The sound is brutal, very good. I 've tried tb Fm radio and tune in very well, the sound has a little more noise but I understand that within the normality of a wireless headset. The color and design very good, they adapt and do not weigh much, comfortable overall. I recommend 100%.