SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came a whole box, complete with a cable USB-C, 2 teasing and the toy itself In general, I do not regret any rubles that I spent on this toy-a cat for a couple of minutes first sniffed, and then began to play
It's like the description. It came in a week. Only the cat goes after him carefully
The toy came not charged. I liked the toy. Thank you.
Excellent packing, I will give my princess for the new year, I'll put it under the tree)
Delivery to Barnaul week. Late for 1 day from the claimed, well done! The cat appreciated the toy immediately. So the cat liked))) Recommend!
Fast shipping…
Arrived all lightning, the goods are very high quality, everything is in place (two toys, wire and so on), packed well, nothing is broken, works on a battery. Shoots and turns off itself) I appreciated, cats are not yet, do not understand that the house is worn with feathers and glows with all colors.
works on shaggy carpet! cat was a bit suspicious of the noise. then he was interested and chasing it after I showed him that it's safe. he doesn't chase it much anymore now, only watching it closely (as in he'll follow if it goes to the other side of the room, but otherwise just sit and watch). he's an inside outside cat; probably why he's not that interested in such "slow" and predictable toy. I'm still happy with the purchase, because it still keeps him occupied while I cook, or eat, etc.
Toy Super! Specially write a review within 2 days after receipt, so the cat (teenage 9 months) initially reacted wary, just go for the "robot" and followed But when I switched it off and just played them with cat-the began to hunt for a bird " Then I turned on the robot and cat fell to the hour)) then right away and just watching So don't leave robot constantly on semi-cat will lose interest. I clean up and pull out when see that хвостатого игривое mood Chew "lead" as written here-my not tried, the focus of attention-the bird. The mini-robot really pretty smart, there is a camera and sensor distance apparently well and gyroscope course. Goes everywhere pushed away from the obstacle, gets himself if stuck .. There are 3 program-pendulum in place, with periodic stops and constant movement. Packed well delivered quickly-5 days in Postamat пятёрочки. Quality workmanship excellent, complete charging cable and 2 rod toys-bird and bead… 5 *!
A good toy, the Cats came in, crazy