SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

N***e

27 Sep 2023

Verified Purchase

Got to Moscow in three days, very satisfied with the purchase. It is a pity that the next day after the order, the price changed and I overpaid. In the rest I'm happy, the machine is strong and reliable, only the legs are badly held

E***v

As a result, the delivery of the sdek in Postamat, took for a gift, but the box played football, in the box there is no foam-> the box does does does Inside the box like everything is in place, I will not unpack

I***r

Delivery to Kaliningrad is fast, Courier DPD to the door. The machine works, nothing has been damaged, now we will deal with the child. Thank you store!

Н***а

26 Sep 2023

The car came very quickly. Packed perfectly. Many reviews that the cars come cracked because of the shipment. Everything came whole. For a Day tied 4!!! Caps. Cool thing. At first, the loops flew out, could not understand for a long time what-connected. In my case, not all yarn is suitable in thickness and composition. Thick and acrylic, slippery, flies. And the tension needs to be adjusted under the thread. And so everything is super.

A***r

Very good product just like advertising is identical the caps are left in a perfect way

R***r

Works fine. Only the delivery service as soon as it could all the package was crushed all the corners of the crumpled. But the machine is whole.

M***v

25 Sep 2023

Thank you. It's fine. And fast delivery and exact product description. Everything came safe and sound.

4***r

It's all in one piece. Ask the store well packed. He did. Many thanks.

D***O

24 Sep 2023

My machine weave arrived safely. Works well. I hope it lasts. Thank you store.

J***z

23 Sep 2023

Bueno

Customer

Very well packaged, 24 hour delivery with GLS, corresponds to the description (it is from the Sentro brand), easy to mount and with instructions in English.

D***a

22 Sep 2023

Super! Delivery in 3 days. In the city of Sterlitamak. Tied the cap to her son, 120 rows turned out to be not enough, there is not enough to bend. Yarn Alise baby best, head does not scratch)

S***v

Everything is fine, fast delivery!

F***f

Well packed,good quality, quick and easy talk with shop

G***r

21 Sep 2023

It took A long time to get there with the box broken and crushed.

E***i

The machine came relatively quickly and everything seems to work fine, my only complaint is that the machine was supposed to come with 4 yarn balls that is part of the manufacturer accessories in the box, but no yarn and the box seemed open and been closed with some clear tape. which is a bummer. everything else is in order.

20 Sep 2023

Fast delivery. Thank you store

E***t

Was on 3 days in Belgium. Thanks for the fast delivery. Box was very neat. No dents. Very satisfied.

W***n

Good

The order is well received quickly to Morocco 12 days I recommend the supplier

2***r

19 Sep 2023

Fancy toy: 48 needles. No communications with the shop. Smooth and seamless purchase (placed order on 7thAug, delivered on the 9th Aug) with satisfactory experience. Lets see how long the toy will last. :)

M***y

Love it!

C***a

Great, I came in with a good packing and I tried it and I knitted something too, I'm learning. I'm so happy!

N***v

Delivery fast, box a little wrinkled, but the car is not affected. Complete set yarn. Everything is included. The build quality is good.

D***n

She works. But it's not enough just to insert a thread, you need to fill it with zigzag. I had to watch the videos, instructions for Russian No. And to look at from time to time, which is also necessary. With daughters from the third attempt, the hat was made. In general, although a toy, but good, I recommend

V***r

Rikla quickly, ordered for a gift, but unopened the box.

K***a

Delivery is less than a week from the Russian Federation. The box was slightly crumpled, but all the details are whole. It is easy to assemble-the instruction in the pictures, for assembly even the screwdriver is included. I tied the sample-quite decent quality of performance, at first there were passes of loops, but then the process went without mistakes.

O***a

18 Sep 2023

Everything is cool, not the first time it turned out, but I study, I recommend! Thank you store!

I***e

Amazing!

17 Sep 2023

Awesome, just as described! Extremely fast shipping, very happy!

V***a

Cool machine. Fast shipping. Going in a jiffy. I happy!

J***l

16 Sep 2023

Mu good quality

G***z

15 Sep 2023

Hermosaaa, until you come with the screwdriver, in love with this machine

All correct.

N***n

14 Sep 2023

We bought both sizes and we are very happy with our purchase. They work really well and are pretty simple to use.

It came late in one day, not very packed, the box is torn and crumpled in places, the opening places of the box are sealed with tape, inside it seems to be the whole. Bought as a gift to the child on Dr, honestly to give in this form is not convenient (I hope works)