SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything works well, brighter than expected, I hope the gaishniki will not be interested.
Until I checked, I hope that everything is fine.
Broken box, what is this, I dont recomend this buyer, also wrote the value too big and I have to pay vat tax in my country..
Within a month I received the goods, acceptable brightness
The order received, the track was not tracked but the goods came quickly and early delivery time until put the box crumpled
Packing crumpled, packed well
Reached within 2 weeks in Kemerovo. A box of mint, lamps like whole, shine well. Slightly different from my old ones exactly the same, but let's see how much will last. For this price I think that fire!
Arrived super fast!!!
Came quickly order not the first time work well months 4 - 5 they are enough then stop burning both with a difference of 2 days
Works in PTF. Shining norms. Delivery 2 weeks in Mo.
Everything came, it works. A little curve mounting frame, curve in terms of "Chinese", but for this money sin to complain So 5 points
Fast delivery. 15 days for beautiful horizon mg
The box is a little crumpled and the ice itself is normal, thanks to the store quickly sent, has not yet checked
Лямпочки рабочие, светят хорошо, на сколько долго хватит я незнаю, брать стоит...
The goods went about 2 weeks can a little longer. The packing is all crushed. I hope the work will not affect.
It came whole.
All roboche translated the windows of the PC block, the box is pumped with ale goods of receptions
They arrived in 2 weeks
Both orders came to me in the approximate time, I tried them now just to install.
Отправили быстро, дошли до Волгограда за 15 дней, упаковано в пакет внутри 1слой пупырки) Обе работают, светят чуть лучше родных галогеннок на 30w В туманки Renault Logan Stepway 2020г цоколь h11 подходит идеально) На одной лампочке, (на фишке с контактами) какая-то потертость как будто напильником провили) но не критично)
Shine perfectly. Recommend
I arrive early though I haven't tried them
All kind Lock 3 set At 3 rubles Make good
Very good lamps there is a small recess but not critical
The order was delivered Super quickly, to Saratov in 15 days from payment. The product corresponds to the description, I will put it on the weekend, I'll take more pictures. To the store Thank you very much. Seller recommend.
Very good quality product fast delivery in the United States, I recommend the product as it has good luminens intensity already place my next order waiting to receive it.
все ок рекомендую
Arrived as described
παρέλαβα στις 25/6/21 , τα τοποθέτησα σε Qashqai j10+2 2012 1.6 4*4 και είναι απίστευτα! μειονέκτημα η απουσία ανταπτορα , χρειάστηκε να κάνω μικρή τροποποίηση τους υπάρχοντες για να κουμπωσουν... τα συνιστώ άφοβα!
Упаковка бич, коробка мятая. Проверю - дополню отзыв.
Box crumpled always comes. The box is paper, not cardboard, as it happens. Sometimes come with such mint radiators. But the lamps themselves work.
i waited like 1 bilion years but its finally here, at the final day of delivery, PRODUCT GREAT, BEST QUALITY
Recommend to buy I bought more than 20 PCs of marriage was not, delivery in time
Normal lamps. For such a price-generally fire! We went about a month, although new mail. I put it on the far side, so I should last a long time) the error did not come out! Recommend!
Пришли быстро! Упаковка по мятая сильно, но всё целое. Проверил на столе, светят ярко, все рабочие и кулеры тоже работают. По смотрим сколько прослужат. 3 года назад брал такие же и только не давно одна сгорела, использовал днём как ДХО и ночью как ПТФ, не выключались они короче говоря. Покупкой доволен, продавца рекомендую!
Thank you to the store, I order the second time, I recommend this seller
It came in a crumpled package. Some kind of dirt on the diodes. I did not check yet
Parcel received quickly thank you to the store, remains tested I will come back to put an additional comment☺️
Everything is very good. Thank you store. Quickly sent and quickly came. For a long time I order from this seller. Recommend
Package was not good. Thanks to God it came safely without damage. I looks good. I’ll test it & gl’ll give feedback
I take here for the third time, it is recommended to cooperate.
Box crumpled came lamp vorde whole until installed and checked
Lamps in the form of quality, until put, delivered to the point of issue in 12 days
Came very quickly, the light arranged me, see how long it will last put on the far. With fsochs
It came quickly to Belarus until I put put a feedback. Thanks store
Ok
Excellent store, I order the second time everything, quickly and qualitatively ..... Recommend .... Thank you!
very good
The bulbs are fine and good but the packaging was bad and damaged.
Product received within delivery time. Good quality product, lack to test Seller recommended.