SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly. Packing as well as everyone in trash. I have not yet put it, work or not, I can not say. But in appearance, whole and like even quality.
Got the lamps fast. The box was very much crumpled, but the lamps look whole. Put in the headlights, one shines normally, and the second is very humming and very badly shines also with a blue shade. Asked the store to send another lamp,. I'll look at the result!!!!, then I'll write.
The spotlights arrived in a week in Mexico, the brightness is very powerful, box came a little mistreated but the interior was intact, all in good condition, I recommend this product.
All excellent! The shipment was before schedule to Gomez palacio, Dgo. (2 weeks before agreed) Seller recommended.
Solo falta probar llego super rápido
Set aside to fixed your connector not up yet connections did. Product is very satisfied
I took a chevrelet for Niva. Install almost impossible
В 161 регион дошла за 14 дней, проверил, светят, обе - две. Взял на дальний, думаю проживут долго,, куллеры крутят. правда коробка мятая, но внутри всё гуд.
Quality norms, until Tyumen two weeks. Shine slightly better than halogen
It took a little longer than expected but it was worth it, good product.
In Stavropol territory got it in 24 days everything works store handsome
Товар отправлен быстро. Дошел до Чувашии за 18 дн. Коробка в пупырке, не помята. Брал для ДХО на Санта Фе. Есть нюанс: там идет фишка с разъемом 881, соответственно пришлось дорабатывать (паял контакты на старые светодиоды с фишкой 881) , т.к. у заказываемых ламп (880) идут только проводки без фишки. Кулеры работают тихо. Как светят, не скажу пока, т.к. еще руки не дошли до установки.
Good product and great price
Fast delivery 18 consecutive days. The light is a little yellowish, just did not test installed yet to see how is…
I arrive sooner than expected, super recommended no doubt I will still buy from this store
лампы пришли целые ,всё ок,но помятая упаковка
Order received very quickly Works very well Thank you store for service
Very good package fast delivery !
The bulbs came working, already sold because the cap came wrong! Delivery fast!
Продавцам огромное спасибо пришло все быстро раньше срока я заказываю уже третий раз первый раз себе второй раз другу 3 комплекта а третий раз 2 комплекта отцу
Очень сильно греются. Длинный хвост, в фару ближнего света Renault Laguna 3 непомещаются. Сильно шумит вентилятор.
The store sent the goods quickly and delivery at a decent level. The goods came with other orders similar to the content, which is very convenient. Packed well, nothing damaged. Checked the LEDs from the power supply-all work. Thank you to the seller for efficiency and quality.
I order no longer perva times, the quality is very satisfied!!
I order not the first time, everything is super!
Delivery to Nizhny Novgorod. OBL-month! !! It came in a single parcel in a post! !! The parcel is opened! !! Normul bulbs, enough for a year in PTF on Kashkay! !! Radio is clogging a little! !! Seller-respect!!!
They work as long as the time will show.
Are working
Delivery 17 days to Lviv pratzyut
The parcel came quickly (less than a month), maybe because of this, the whole box is burned. I have not seen such a condition of the parcel yet, as well as... you With the store did not communicate
Delivery less than a month. Not the first order. At 6-8 months. Operation is enough
Excellent quality excellent product came with the quality expected
It came 2 weeks before the Murmansk region. Took for Polaris Pro RMK 800 2013G. I will check closer to winter)
Clears, the fans make noise relatively high, but whiten too, sent fast and
I order not the first time. The store is satisfied, I advise. Put all the lamps in the head light on the Vaz 2112, in the summer on the dry asphalt is excellent, like DHO in the fog perfectly, well, and how far to blink to blink
доставлено быстро, заказываю не первый раз. качество хорошее. продавца рекомендую.
A bulb did not work, but the store was very responsive and refunded me. Very serious go with your eyes closed
Отдают в желтизну
Arrived very fast, item as described, now have test to see if it is good material life!!
It came quickly. I have not checked yet, as I will check
Everything is fine! Sent fast! Corresponds to the description! Tracked, which is also very convenient! In general, a good store-I advise everyone! (Smiley))
Order val10-09 came 26-09 shine perfectly to the store Thank you
The goods came quickly the box is crumpled, the lamps have not yet checked.
Everything came quickly, ordered with another product, 5/5, the box came crumpled, but everything is intact, there are no complaints, the lowest price
Lamps working, not much noisy , But also not very bright
감사합니다
very good quality
Данный товар пришел около двух недель до постамата с другими товарами. И почти месяц он лежал в забвении, пока я приехал с командировки... Поставил... Итак, по порядку. Сроки доставки - уже озвучил. Я выбирал постамат. Общение. Просил только дополнительно уложить в пупырку. Стандартная упаковка. Значит, просьбы не услышаны. Коробка. Товар цел, но коробка помята. Мне лично для себя - главное сохранность. Но если ты на продажу, то тут уже фиаско. Лицо товара - мордой в грязь... Сам товар. Поставил на Zaz Chance 1.3 ala Chevrolet lanos. Без проблем! Но пришлось из за радиатора лампочки немного позаниматься с монтажем Свет нормально. По дню заметил светлее, белый, ночь - дополню отзыв. Однако, с установкой противотуманки не работают.
Quality product very satisfied nothing to do.
Excellent and very good.
Corresponds to the description. I bought H3 for anti-fog, because. I had to change the halogen, which often burns, especially when driving around the cats, and climb for replacement, well, it's not very convenient. Such advised a friend, said for 1-1,5 years enough with daily riding. Until I installed, but checked: shine brightly, consume a current of 1.6a each, the matrix heats up to 75 °, the coolers work quietly.