SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, within 5 days. Charged at 75%. Looks very, even, not bad. Let's see how it shows itself in the case. Thank you. Recommend.
Took 11.11. For 1025 rubles. Powerbank is quite heavy, coped with its task. I recommend!
Excellent goods, perfectly packed, delivery to Vladivostok 37 days. The store did not hurry to send the order, the track was not tracked, achieved from the seller feedback and received the order tracking information only after opening the dispute. I guess all this is because they have a lot of orders. In general, I recommend the seller, everything came intact and as stated in the description. Favorable purchase, I hope will last a long time.
Ordered 11.11 came in 4 days (I.E. 15th) in Ryazan. Bandura is also the one (she is really huge). In principle, everything is fine, I'm happy.
Все супер, доставка 3дня в московскую область по экспресс доставке. Упакован хорошо, но коробка слегка мятая. Полностью исправен.
The bank liked. I would order more, but I'm waiting for shares (discounts). I advise you to buy! Came with a charge of 50% discharged completely-charging 4 devices from it. I hope it will last a long time. Delivery to the Moscow region about 2 weeks.
Шикарный powerbank, по размеру большеватый, но за то очень мощьный, то что и нужно! Доставкой осталась очень довольна, за 2 дня привезли прям до квартиры. Огромное Спасибо продавцу, куплен был по акции за 1017руб. Рекомендую!
Good product
Delivered quickly, the box was crumpled, but the device is whole. I haven't checked the case yet.
Delivery 2 days, packing No, the corners are crumpled, the bank itself is a whole. Charge on 75 ℅. thank you.
Normal can. I already have one. I bought another one. This Chinese version, everywhere hieroglyphs. Included is a micro USB cable, which is the last century. Also in this there is a charging mode small current, there is no such in the old one. For 1000 the price is excellent.
A little big and heavy, but I think it's normal for capacity, but good for travel, thanks to the store It takes a day to arrive
Bonne batteries
Упакован качественно, внешне качество хорошее, вес соответствует объёму батареи, шнура нет, разъёмов более чем достаточно, быстрая зарядка. Паурбанк можно заряжать тремя видами зарядок, все кроме usb.
Came in 3 days, everything is fine!!!
It takes only one day to arrive, the only thing that weighs enough but for the capacity it has is normal, and comes with three stripes of four loaded! Very happy
Picture stay and work well and some heavy, but it really non-nicer-other comments good to know what the ^^
Everything is clear Arrived quickly at least 5 days All zaebok I recommend taking while still available and at this especially price Vasche free What kind of anniversary version did I get or is the new updated audit of the bank. I'll hang out. But the acquisition is very satisfied with the super. I'm waiting for 4 more pieces. Such a thing will not be superfluous in the house. The current that everyone takes who has been drooling for a long time for this purchase. The discount is still valid so who had time to do well
Very good product, well packaged and delivered in the shortest time. I am satisfied
All perfect thank you
Excellent. Shipping very fast.
Amazing powerbank. Delivered days in 10. I put it to be charged for the night and by morning it is already charged (maybe hours for 6 charge). In the Frost does not break (at least-15 survived, but I try to keep it warm). Of the minuses, only that it weighs, it's like a brick.
Very respectable store. Only the price was high I paid a number 2. Now: 2 items for $45. And I paid about 55 dollars. Great products, fast delivery.
Доставка супер, отправляли курьерской службой DPD продавец отправил товар на следующий день. Банка пришла в целости и сохранности без каких-либо повреждений.
Thank you very much, for the Pover looks very good, until I test soon. Edge remember mail tried
Быстрая доставка. Очень тяжёлый. Пришёл заряженный на 75%. В деле не проверяла
всё отлично! до Асекеево 11 дней, спасибо продавцу!
It's certainly huge. But in itself supersky. Came charged at 75% as and wrote everything earlier in the reviews. Recommend.
Fast shipping, product as described. Will send a review after Xmas Eve. Because it'sa present. Thanks for business
Quality product, and fast shipping, I recommend the product and the store too.
It's come in time. Looks good quality. If it didn't work, I 'd write a new review.
Weight per story goose high High speed charge also work well, Qc3.0 speed range is more test may do it seemed.
Pover bomb just no words recommend
The parcel came on time, the quality of the look is not bad, charged was 75%, took for 1017r with discounts, after use I will add a review!
Handsome!! Externally everything is fine, let's see how it will be in work. Long looked after, read reviews. And Decided! I'll look in the work and then add. I hope it will last a long time and will not let you down. if you often turn off the light this is what you need the store thanks and Lucky came quickly, a polite Courier Courier called
In Krasnoyarsk came in 8 days taking into account the weekend. The whole thing. Even the charge was 3 divisions.
무거운 벽돌. 하지만 좋습니다. 여행과 캠핑에 사용 예정입니다.
Good thing.
The product came quickly and fully corresponds to its description. Was charged at 70% and the charge keeps well.
Товар пришёл. Соответствует описанию. Большая и тяжёлая вещь)))) Упаковано супер)))
Shipping is fast and satisfied. Product weight significantly heavier. A brick as four key
Быстрая доставка за 10 дней,купил за 600 рублей вообще топ,курьер привез домой,в комплекте не было проводов,очень тяжёлая штука)Все работает, выглядит шикарно,заряжает
Perfect, very good product!
аккумулятор хороший. уже заказывала один в этом магазине. пользуемся 2 года уже, работает. заказала ещё два. очень удобно в путешествиях где нет электричества. пришли за 10 дней в пункт выдачи (долго не могла понять где их заберать. в тот раз курьером доставлаяли). немного помяты коробки, но сами аккумуляторы целы. заряжены на 70%.
My first believe bank, impressions are still positive, then I'll add a review.
Attention a la décharger totalement avant le premier usage pour la recharger totalement et pas trop vite. Cela améliorera les performances et la durée de vie de la batterie. je suis très content elle est top. Arrive en France en 3jours. top
The best! Fast delivery, Good quality. I recommend!
пришёл за неделю,очень быстро,товар надёжный и очень мощный.Советую продавца.
Great product, shipping was very fast, fully recommended
Came quickly, did not even have time to come to the city, took at 11.11 for 1017₽ together with the coupon. I have not yet, but all the friends appreciated and asked for a link to the Pover✨