SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took 16 days to reach the city of Monterrey Nuevo León the package arrived well protected the watch works very well, I recommend the store
Overpayment hours and unpaid fast delivery to Moscow
The clock correspond to the description, to Belarus delivered very quickly, after 2,5 weeks received the goods
Delivery! The clock! Download the app and immediately understand what was happening! Shipping delay, but not critical! While all like
Fast delivery, the customer is satisfied, the store put a bracelet as a gift.
It came very fast, it's very nice as the image a very good product.
Watch came well packed. track tracked. strap nice, soft. appearance 5 out of 5. English Manual Figured out for 5 minutes The store invested a small surprise. Thank you. recommend.
El reloj es excelente, la calidad de imagen es muy buena. Llego a chile en 9 dias. La funcionalidad es buena así que recomiendo al vendedor y el reloj.
I love it and it’s very good for this price. The communication with the store was fast! I have small wrists and it fits me so I recommend this
Good watch, fast shipping
Came for 4 days in Krasnodar! All right, there's a little scratch on the back! My wife liked it!
My sister is happy. The store put the bracelet as a gift, thank you!
A month to Moscow, through Hong Kong, everything works, the quality is satisfied, the store of the fervent business.
just like the picture! I just received yesterday, have not had the opportunity to set it up yet but it looks nice, it was partially charged, and it is very user friendly!
The watch is beautiful, correspond to the description. The store put a gift, very nice. I did not communicate with the seller. Packed well, all came whole
Luxury watch, that's it!!! No nonsense: Pulse, steps, all accurately measured. Taken from the design, very like, but hand and little cumbersome don't look.
Beautiful, neat design. There are 5 themes, the pressure shows exactly! Amazing) Convenient, easy strap adjustment. As a gift, a thin bracelet. Everything is perfectly packed!!!
It's very nice, I arrive with exact time and it's the same and they give you a flea. Thank you
Супер быстрая доставка меньше месяца!! Красиво упакованы, можно брать на подарок! Единственное, пришлось браслет вставлять самой не очень удобно. А так часы очень красивые выглядят нарядно настраиваются быстро. магазин и продавца рекомендую берите не пожалеете. Спасибо!!
Very beautiful watch! Came charged, immediately turned on. Downloaded by QR code app and immediately hours set up in Russian language, time and date. Synchronization through Bluetooth. When you disable Bluetooth, the clock works perfectly. Only the message does not show. In my not correctly counts the steps (adds when the hand of the mashesh) pulse and pressure measures exactly. The difference is not significant with a tonometer. I did not communicate with the store. Sent fast.
Excellent store I recommend and excellent the products you offer and your customer service I give you 20 stars
пока вроде все норм. посмотрим дальше, что будет. пришли раньше срока на 3 дня. подарок в комплекте, спасибо!
Product accurate with the description, second time I order from this store. Still didn’t use the watch. Thanks for the gift, beautiful bracelet!
Beautiful watches, until I installed the application. There is a pedometer, theme selection, pulse and pressure measurement. After installation, I will add a review. 11.09.21 sent 30.09.21 took from the Mail
Excellent clock, look nice, easily and quickly installed the application, the clock immediately became in Russian language, I'm happy
Hello! Very nice to receive your order before the estimated date. And at the same time, a gift in the form of a bracelet was attached to it. Thank you so much.
Beautiful watches, until I used. The store sent quickly and put a gift, a beautiful bracelet
Smartwatch consistent with the description. No problem paired with your phone. As narazie works flawlessly. Shipment dotarła in 3 days, to this store dorzucił bracelet Recommend sprzedawce.
Is great and is the second I commend
Item well packed now lack experience
Pleased with the product, functions as mentioned. Arrived according to plan (7 days delivery)!
Smaller than I expected, looks good and quality components, still remains to be tested
I am satisfied with my watch it is similar to the photo has a good functionality I highly recommend with the small gift of the store super thank you!
Super nice watch. The only problem is that I can not adjust the parameters but otherwise overall it is perfect. Very well pack and shipped very quickly
Delivery 20 days to Krasnoyarsk. Nothing broke down, the parcel came safely and safely. Included-watch itself, strap, charging cable, English manual and Russian languages. As a gift, the store put a bracelet. I need them as watches, as well as to identify information about calls and messages from mobile phones. You can not call from the clock. In principle, not bad, let's see how long they will work without glitches.
The watch is gorgeous, adjusted quickly, just super.
I took it for a gift, really liked it, everything works, magnetic charging that certainly Plus, the bracelet gift went, in general I advise
The watch is cool, the functions are not enough for the wife liked, the store put a gift bracelet female
Product as the ad
доставка быстрая , спасибо за подарок подарю дополню
Goods received we will try in the case reviews I will write later store put a gift
reçu rapidement, fonctionne bien , par contre je ne sais pas comment lire les messages Facebook sur la montre .. explications un peu légère mais très bien
As in the description. Came completely discharged. A stag on the strap sometimes opens. Look nice
В новом состоянии довольно качественный гаджет. Доставка быстрая, около 30-ти дней
Super full as I want also thanks for süpriz
Всё целое, разряжен, как настрою и проверю, дополню отзыв. Супруга подарком довольна.
Came quickly, ordered his wife, like happy, himself on a business trip, I have not seen them yet
Everything matches. They gave the child, downloaded the application all set up and on the way, two weeks of operation the flight is normal.
Come fully discharged, delivery fast, store recommend!!!
Simple, it's good with our program, everything is Russian nothing supernatural to wear. Delivery is fast, in a week arrived. Program with play market in the photo.