SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Vida Place (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

D***N

26 Mar 2023

Verified Purchase

The glass came safely! I order not for the first time from this store! It's always okay! Good quality glass! Seller and recommend!

M***v

Very long delivery 60 days to Moscow. Glass OK.

N***a

The glass is standard, it was packed perfectly, there are no complaints to this, the glass itself also came whole, there were no scratches, no chips, it came to the phone perfectly perfectly, the order came to Moscow quickly, order, you will not regret, the goods are worthy of this, the glasses are very relevant in our time, And in addition, they protect the screen very well.

Customer

As always fast delivery, (17.10 ordered, 5.11 came). Usually were without frames, this time the glass with frames, but not scary. Recommend

K***O

In Kharkov, the order came very quickly! Looks high quality, I will paste, unwrite! Thank you

O***o

25 Mar 2023

To Astrakhan, delivery is 14 days. Quality is good.

A***V

The goods arrived in Moscow in 17 days. Externally, everything is fine, we'll see when operating.

V***o

23 Mar 2023

It came in 20 days to Ukraine, very satisfied. I recommend the store for all 100%

G***i

Description, corresponds to the coming glass. But, not yet glued.

K***n

Not very good glass, where there are sensors there is no adhesive layer at the edge because of this dust gets there, which prevents the normal operation of those same sensors. No oleophobic. I will not take such anymore

Come whole. Normal glasses. I take it not for the first time

B***d

Sticklo wasn't the one who went to the store's house screeching his guilt and wiring to turn the cat for sticklo. It was on Redmine 9.

A***o

Everything is fine, fast delivery is packed also fine

I***v

22 Mar 2023

Excellent glasses. I take it for the second time. The phone is saved on Hurray.

M***a

Arrived in Lviv in 21 days by new mail. It came whole.

A***y

Accurate description, prompt delivery (24 days to Kyiv), well packaged, not tested yet (no need), but looks very good. hope, it will be also good in use (will add additional note, if not ;) Thanks a lot, store! ;)

V***u

Awesome store! Ordered couple of times, like the quality, however， bad luck this time of getting a damaged package, seller issued refund immediately! Thanks

A***f

Thank you, the order received, came live corresponding description on order

A***a

21 Mar 2023

The parcel came to Ukraine in 28 days. Delivery by new mail. Track tracked. The glasses are intact.

Y***i

Excellent product, high quality, super-fast delivery, recommend store shop.

Good glass. No chips. It came very quickly. Packed qualitatively.

Качество супер, пришло целое, в большой коробочке, однозначно стоит своих денег!

S***s

20 Mar 2023

The goods came quickly! Ordered two, but one came broken (((eh mail! Glass is excellent))

До Києва пішло за 3 тижні. На вигляд якісне. Ще не клєїв.

Y***l

The order came in a month for ukrmail, the track was tracked. I ordered this store not the first time, everything is as always good. Recommend.

S***t

Быстрая доставка. Упаковано в пенопластовую коробку. Выглядит на первый взгляд отлично.

O***a

I order not for the first time, excellent glasses, perfectly packed, everything is whole, delivery is fast. Definitely recommend store

V***a

Excellent glass, the frames are thin, I will see how it will be in the sock, the whole

M***o

19 Mar 2023

Доставка была примерно 3 недели, размер по ширине немного меньше, буквально на 1-2 мм, ну а так в принце нормальное.

A***m

Отличное стекло для Айфон Х. Отлично клеится, закруглённые края, очень хорошая чувствительность экрана. Можно смело брать. Лучшее стекло, которое я покупал для телефона. Быстрая отправка и быстрая доставка в Казахстан. Поставщика рекомендую.

Y***v

Заказываю эти стёкла не в первый раз. Всё отлично. Рекомендую!

R***x

It reached 10 days, to Tyumen. Packed perfectly. Quality is amazing. I haven't checked yet. Looks very good. Recommend!!

O***y

18 Mar 2023

The goods came a month before Almaty. It's not the first time I order this product from this store. Everything is fine! No complaints, thank you!

17 Mar 2023

I ordered 11.11 received 02.12 for new mail. It came with one parcel several orders, which is very convenient! Everything has come well packed, strong protection at the stacks. I liked everything, I recommend!

A***.

Order came quickly! glass is excellent! product and store recommend!!!

E***a

Quick wine wine properly wrapped in your foam and well protected the products die of good quality but I don't see the difference between 11 and 12

Z***r

Glass was bought for iPhone 6, the product corresponds to the description. The parcel arrived without delays in integrity and safety. Packed glass is very reliable-first in a bag, and a package in a dense box of foam. In the kit there are 2 napkins that are used in the sticker of glass. Purchase is satisfied, thank you to the store.

Ordered 05.09 took 29.10 Moscow. Thank you! I order glasses only here. Easy 'dressup 'on my iPhone 11.

I***i

Excellent glass, securely packed, delivery month

V***k

16 Mar 2023

Elegant stiklo for iPhone 7 Plus already 2 times I will order from the store)

You can't use it. Screen does not respond

Доставка быстрая. Упаковано хорошо, пришло все целое. На вид стекла прочные и качественные!

S***v

I order from this store is not the first time the glass likes to glue well the seller recommend

A***K

Just fitted to my phone, pretty good comes with wet and dry wipes.

Норм стекло но без всякого обозначения бренда просто белая подложка но качеству не плохо олеофобка какая-то присутствует)

Order before about went a month, the goods are well packed. Glass is good, until glued. I did not communicate with the store, there are no complaints. I liked everything very much.